Surprise Ford

This dealership likes to add extras that I did not want like skylink, they said it could not be removed. They wanted to. Barge me 1190.00 dollars for it but since I did not want it they were only going to charge me 290.00 there cost and I still did not want it. They automatically padded the cost of 3200 dollars for there MPP product, which is extra warranty. I did not notice it for two weeks then I called them around May 24th to cancel it after a brief encounter I managed to have papers signed a canceling it as of Friday on seven July it still has not been canceled almost six weeks from signing the document, there excuse was it takes awhile to get it to corporate headquarters in our fast paced computer run world and he said by Wednesday it should all be taken care of. They also did the same thing on a previous vehicle I purchased 15 months earlier. The vehicle had a cost of a little over forty two thousand dollars when they were done with all there add ons the vehicle cost over fifty three thousand dollars. They pad the bill horribly and fast talk you so you don't have a chance to really lol over the sales receipt. Buyers be aware fast talkers and way to many add ons without you asking or wanting. I would not recommend this dealership to anyone.

I will not be coming back to this dealership. I've stayed patient and loyal because I bought my truck there. It I've lost all my patience with the service shop. I had an 8am appointment, showed at 7:45am, and was told 1 hr to complete an oil change. 2 hrs later I was still waiting so I left. I wouldn't be so upset if I had been dealing with professional customer service employees. Steve was rude and lazy. He didn't show any concern for my schedule and seemed more interested in yelling into his 2-way radio. Finally, after the oil change, I drove to the Honda dealership to find out how much they charg for the same work and it was 30% less. Sorry Surprise Ford but you've lost me.

Go in too see a specific vehicle . This salesman brings 2 wrong models , when I told him exactly what I was looking for. He Couldn't answer. 80% of my questions. He guessed on what he did not know. When it came down to Numbers. He started me at msrp, then on the second proposal he brings 84 month proposals after clearly telling him I wouldn't do that. Finally I ask him the horsepower on vehicle and he tells me "well why don't you drive it again" I deny doing that and he starts to google the horsepower for a mustang that's something you must know for a sport car. He then tells me it really is not that important, and product knowledge is not important, most customers don't ask questions like how much horsepower is in a mustang , smh. A joke ( This Rep also tells me he sells 30 cars every month, be honest man no one likes a liar)

Saw a truck I was interested in. Went in to inquire about price. Was asked many questions even though this was to be a cash transaction. They could not come down on veh, Was going to look at a less expensive model. Stated price I wanted to pay and was told by sales rep Jay that he did not want to put miles on his truck for 50k I later went home and was looking on line. The same dealership called, When I answered, the person on the other side just listened, and after several minutes, hung up. I called back and spoke to a "manager" .He apologize and asked if he could do an aggressive search for the truck I was looking for, I agreed. Five minutes later I get a text from the dealer. I inquire if this was John., the manager. Here is the response I received; "if it was would you get down here as fast as you can so I could give you the best deal in the world?" I called the dealer back and asked for the manager. I explained what happened and stated if this is how they conduct business, I would take mine elsewhere. He hung up on me. I would be embarrassed if my staff treated customers the way I was treated.!

From the moment you walk in, you (customer) are at the center of their focus through the entire process.

Very simply, a horrible, unprofessional experience. Looked at a used truck on the lot. Very nice, very low miles for a 2015 Talked to a young sales person. He was fine just doing his job. The price was 6 to 7 thousand over other exact trucks and a year older, that I have been looking at from other dealers. Ram Dealers. The kids boss, sales manager, whoever, comes out and begins to tell me why the price is so high and it is a 1 out of 5 on some BS scale they have. I really don't care. I am an informed buyer who knows the product and the market for that specific truck. He then goes on to tell me the individual who traded it in was a doctor of some sort, made over $300,000 a year, blah blah blah. WHY, do I need to know how much money the individual who traded the truck in made annually?? What on earth does that have to do with my decision to purchase that truck. And, why would he tell me that?? Im sure the individual who traded it in wouldn't want his income communicated. Most unprofessional sellking experience I've seen..

Surprise Ford did a great job helping me with my new car purchase.

Found a car we were interested on on their web site. Car was advertised at 9,999.00 which was a decent price. My wife contacted them and was told they would offer the car for 9,699.00. So we went the next day to see the car. It looked good so we wanted to see what payment we could get and what they would give us for a trade in on our Toyota. They told us that they can not do that till after we took the mandatory test drive. I know they want you to drive so you picture yourself driving the car and fall in love with it so you may pay more. So we drove it and it was ok. Sitting down is where we ran into problems. All of a sudden the price that was given to my wife was out the window. Also the price on their web site was not honored, Instead they had added tinted windows, cheap door edge guards, cheap pin stripping tape and some stupid coating. Price was hundreds more than either of the prices we were quoted. I won't go into all the back and fourth but bottom line is we refused their best offer and left. We left and purchased a car the following week at a place that did not treat us like we were stupid.. There are a great many places to buy a car so why a dealership chooses to play these stupid games with prices and add on crap you never asked for just to pump the cost up is beyond me. May I suggest caution when attempting to purchase a car at this location. I will never go back and have told a great many people about them and their business practices. Shame on you guys !

I purchased my new Edge Titanium at Surprise Ford and it was a delightful experience. Since then, having my car serviced has been a pleasure with Outstanding performance by all Surprise Personnel involved in that process. If you want professional service, Surprise Ford is the place to go.

We had the pleasure of working with jake and not only was he and his team able to get us in a new car but was able to help is finance a second vehicle as well we are very please and loved that we did not feel rushed or pressured