Reviews
Dan Doncea was a great salesman to work with. We mostly dealt via phone/ text. He made the entire process effortless. I had multiple questions on the vehicle and finance process. It was apparent he immediately dropped what he was doing and got me the answers I needed.
Dan Doncea was a great salesman to work with. We mostly dealt via phone/ text. He made the entire process effortless. I had multiple questions on the vehicle and finance process. It was apparent he immediately dropped what he was doing and got me the answers I needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, EG. It is great to hear that Dan made the process so smooth, especially while working primarily through phone and text. His ability to step away from what he was doing and get you the answers you needed right away says a lot about his commitment to taking care of customers. We hope you are enjoying your vehicle, and we look forward to being here for you whenever you need us in the future.
Gio, was excellent. Super friendly and inviting. Didn't feel any pressure to buy a vehicle. Keep a guy like Gio around for a long time
Gio, was excellent. Super friendly and inviting. Didn't feel any pressure to buy a vehicle. Keep a guy like Gio around for a long time
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear that Gio made such a positive impression during your visit! A welcoming, pressure-free experience is exactly what we strive to provide, and it is wonderful to know that came through. We agree wholeheartedly that team members like Gio are a true asset, and we will be sure to pass along your kind words. Thank you for taking the time to share your experience at Surprise Ford!
Quick easy and professional. No haggle no pressure just good business Would recommend surprise ford
Quick easy and professional. No haggle no pressure just good business Would recommend surprise ford
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We genuinely admire customers who take the time to share their experience, and your kind words mean a great deal to us. Knowing that your visit felt straightforward, pressure-free, and professional is exactly what we strive for with every guest who walks through our doors. We are so glad you would recommend Surprise Ford, and we look forward to being here for you whenever you need us again.
Worked with me to provide a fair deal. Follow-up with little details and fixes was excellent.
Worked with me to provide a fair deal. Follow-up with little details and fixes was excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, ROSSI6998. Knowing that we were able to work toward a fair deal and follow through on the details that matter most to you is exactly what we strive for. We truly appreciate you taking the time to share your experience, and we look forward to being here for you again in the future.
Sales person was inexperienced and took too much time. Final price was confusing. Financing dept. was a little confusing also. Checkout person was confused about controls on car.
Sales person was inexperienced and took too much time. Final price was confusing. Financing dept. was a little confusing also. Checkout person was confused about controls on car.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
We are disappointed to hear about the concerns raised regarding your recent sales experience. We remain committed to providing a smooth, transparent, and well-coordinated process across all departments involved in a vehicle purchase. We value feedback like this as it helps guide ongoing improvements to communication and customer experience. For additional assistance, please contact Jesus Garate, General Sales Manager, at 623-666-8577.
The entire experience was transparent and the folks could not have been any better. From the Salesman to the Managers to the Finance and Service Depts - top notch.
The entire experience was transparent and the folks could not have been any better. From the Salesman to the Managers to the Finance and Service Depts - top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your positive feedback genuinely means a great deal to us, Brad. Transparency is something we hold as a true standard, not just a talking point, so hearing that it showed throughout your entire visit is incredibly rewarding. We are glad every team member you encountered, from Sales to Finance to Service, made a strong impression. We look forward to being here for you whenever you need us next.
Always a good time. Swapped for both electric vehicles. Brett handled it perfectly Would definitely go back
Always a good time. Swapped for both electric vehicles. Brett handled it perfectly Would definitely go back
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored to hear that your experience with us continues to be a positive one. Making the switch to electric vehicles is a significant decision, and we are glad to know the process felt seamless and well-handled. We will be sure to pass along your kind words. We look forward to welcoming you back whenever you need us!
I am still in shock! I got the vehicle I wanted, and the process was smooth, and I didn’t feel any pressure. I also was given time to complete the process. Thank you!
I am still in shock! I got the vehicle I wanted, and the process was smooth, and I didn’t feel any pressure. I also was given time to complete the process. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you immensely for sharing your experience with us! We are so happy to hear that you were able to drive away in the vehicle you wanted, and that the process felt smooth and pressure-free. That is exactly the kind of experience we strive to provide for every customer. We truly appreciate you taking the time to leave such a wonderful review. Your kind words mean a great deal to us, and we hope you are enjoying your new vehicle. We look forward to serving you again in the future!
Excellent car buying experience. Don and Juan were both friendly, helpful, honest, and straightforward. Don was exceptionally knowledgeable about Ford vehicles and took the time to answer all of my questions and work through concerns. I would happily do business with them again.
Excellent car buying experience. Don and Juan were both friendly, helpful, honest, and straightforward. Don was exceptionally knowledgeable about Ford vehicles and took the time to answer all of my questions and work through concerns. I would happily do business with them again.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, Kristin! It is truly great to hear that Don and Juan made your car buying experience such a positive one. Knowledgeable, honest, and helpful service is exactly what we strive to provide, and it is wonderful to know that came through during your visit. We appreciate you taking the time to share your experience, and we look forward to welcoming you back to Surprise Ford whenever you are ready for your next vehicle or need anything else. We will be sure to pass along your kind words to the team!
Zack, He was fantastic. Nick, manager made this easy and painless to reach a doable price.
Zack, He was fantastic. Nick, manager made this easy and painless to reach a doable price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your positive experience means a great deal to us, and we truly appreciate you taking the time to share it! It is wonderful to hear that Zack provided fantastic service and that Nick made the pricing process easy and straightforward for you. That is exactly the kind of experience we strive to deliver for every customer who walks through our doors. We are grateful for your kind words and look forward to being here for you whenever you need us again. Thank you for choosing Surprise Ford!