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Nissan of Boerne

(359 reviews)
Visit Nissan of Boerne
Sales hours: 8:30am to 8:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–8:30pm 7:00am–7:00pm
Wednesday 8:30am–8:30pm 7:00am–7:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–8:30pm 7:00am–7:00pm
Saturday 9:00am–8:30pm 8:00am–5:00pm
Sunday Closed Closed
New (210) 775-5360 (210) 775-5360
Used (210) 384-2146 (210) 384-2146
Service (866) 249-6246 (866) 249-6246

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Boerne from DealerRater.

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Paulina was great to work with; understand, courteous,...

Paulina was great to work with; understand, courteous, and low pressure. I definitely recommend working with her. Unfortunately, I was not able to reach a deal due to inaccurate mileage in the advertisement vs the Carfax.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kg, we strive for 100% satisfaction, and I'm sorry to hear you didn't have the best experience at Nissan Of Boerne. Thanks for taking the time to leave us this information about your recent visit. We will use this information to provide better experiences in the future. Rachel Roberts OLM Nissan of Boerne 830-368-4600 rachel.roberts@nissanboerne.com

Deceptive Trade Practice At Its BEST

Drove 75 miles to dealership, talked to Salesman Joey 3 times on the way, arrived there to find out 2020 Altima Platinum has hail damage.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 2 found this review helpful. Did you?
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Dealer response

Joe Blow, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

DO NOT BUY HERE SCAMMERS

I wouldn’t recommend anyone purchase a vehicle from this dealership if you see bad reviews it’s for REAL REASON this dealership doesn’t help people at all they just want to Scam and make a profit and commission off of ppl they will have a car online for a sales price and try to sell you the car at the MSRP like the car is brand new with 0 miles and it’s not then they will stack up a bunch of rebates to make it seem like they are giving you a deal when it’s NOT AT ALL once theyy had all there fees and taxes the car is right back at the MSRP PRICE AND NOT THE PRICE THEY ADVERTISE SO BE VERY CAUTIOUS AND I HAVE A 780 credit score also they will talk a good deal on you to make it feel like it’s good when it’s not then the vehicle had HAIL DAMAGE AND NOT ONCE DID THE SALESPERSON MENTION IT AT ALL AFTER DOING BUSINESS ALL DAY LONG WITH THEM ITS NOT ADVERTISED ANYWHERE ON ANY OF THE WEBSITES it was very ridiculous and pathetic THEY JUST WANT TO GET OVER ON PEOPLE and I WASN'T ONE

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are disappointed to hear that you did not have a more positive experience with us at Nissan Of Boerne. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.

To call this dealership a bunch of crooks is a...

To call this dealership a bunch of crooks is a understatement. Service “advisors” and “technicians” are not trained at all and have no idea what they are doing. Managers don’t take complaints seriously and in all honestly. The managers are the reason these types of people work at this dealership. This lack of humanity and respect for loyal customers starts and ends with the MANAGERS!! Here is why. 1. Service “advisors” are not trained and way under informed. They didn’t know I could just touch my key on my start button, even with it having no battery or in my case broken from a wash. You can just touch your fob on the start button and it will start your car. Instead Francisco had me turn my car off and then left it stranded, left me stranded so he could sell me stuff I didn’t need. 2. Technicians are not trained or informed either. With my key fob washed and not working as a remote. These idiots said and sold me a not needed antenna for my car. Common sense tells me that if a key fob is broken, as mine is! That its not transmitting a signal, this technician who looked at my car was just trying to sell me something. So instead of using his head, he used his wallet to sell me unnecessary parts. 3. For being crooks they probably should get rid of that big window in the waiting room! I saw with my own eyes the technician take the part he said he installed in my car. Back to the parts department and come out with only a key fob box. This is straight fraud! 4. After selling me a part I didn’t need Francisco (Service advisor) tells me he’s saving me money. Instead of $300 for the antenna they didn’t install. It’s only going to be $340 for the antenna and key fob. On top of that these cons cover up the crime by not itemizing my receipt. The $135 diagnostic fee was turned into “labor” and the 2 parts that were supposedly installed on my car. It only says 1 item for $207. I have dealt with MB of Boerne, Toyota of Boerne and Infiniti of Boerne. Every single time I have ever had service done there is a breakdown of every piece and it’s cost. Not here! Because they ripped me off, committed fraud, and robbed me! So I call to complain to Joe the Service Manager and never got called back. I tried reaching out to the General Manager and crickets! This dealership shouldn’t be a part of Nissan! they don’t represent any kind of integrity, quality and craftsmanship that Nissan stands for! At this point my only course of action is to do a charge back on my credit card for fraud! Because management isn’t doing their job and is actually encouraging this type of behavior by it’s employees!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Doug was the most straightforward, trustworthy car...

Doug was the most straightforward, trustworthy car salesman that I have dealt with. We knew what we wanted and he made sure we found the right CPO car for us. Definitely ask for Doug for a transparent, no-stress car buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Murphysp, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Rachel Roberts OLM Nissan of Boerne 830-368-4620 rachel.roberts@nissanboerne.com

CPO purchase

Doug was the most straightforward, trustworthy car salesman that I have dealt with. We knew what we wanted and he made sure we found the right CPO car for us. Definitely ask for Doug for a transparent, no-stress car buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Sean, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Rachel Roberts OLM Nissan of Boerne 830-368-4620 rachel.roberts@nissanboerne.com

Nissan of Boerne helped me with my used Jeep Wrangler. I...

Nissan of Boerne helped me with my used Jeep Wrangler. I been searching for a while until I saw Nissan of Boerne. They had it priced just right. Plus they have the life time power train warranty! I wanna Thank Jaime for helping me out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Steven L, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Rachel Roberts OLM Nissan of Boerne 830-368-4620 rachel.roberts@nissanboerne.com

Jaime Rocha was GREAT! He helped me with all my...

Jaime Rocha was GREAT! He helped me with all my question's! He really understood my needs and wants of my new vehicle. He was polite and very professional. I recommend Jaime to help you with your next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Rachel Roberts OLM Nissan of Boerne 830-368-4620 rachel.roberts@nissanboerne.com

This has really been a stress free experience for me. I...

This has really been a stress free experience for me. I was looking to purchase a vehicle, but did not realize how it was going to happen until I was contacted by Jacob Luna. After I had provided him with some choices, a 2020 Rogue Sport was selected. He even delivered it to me. That is what I consider SERVICE ! I would highly recommend Mr. Luna.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New car purchase

This has really been a stress free experience for me. I was looking to purchase a vehicle, but did not realize how it was going to happen until I was contacted by Jacob Luna. After I had provided him with some choices, a 2020 Rogue Sport was selected. He even delivered it to me. That is what I consider SERVICE ! I would highly recommend Mr. Luna. (Nissan Boerne)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Debra E, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Rachel Roberts OLM Nissan of Boerne 830-368-4620 rachel.roberts@nissanboerne.com