Reviews
Horrible experience.
Horrible experience. Had my vehicle for 14 days, never even looked at it for 5 days could not get any answers on what they were doing or going on, noone called me. Voicemails left for service manager and facility manager, neither called me back. Was promised it would be done by 5 o clock on a wednesday, we stayed in okc all day waiting and then it wasnt done and noone called. Will never go back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Denise and the team at Metro Ford OKC are the best in the
Denise and the team at Metro Ford OKC are the best in the business! Always there to help in any way possible to make sure your service needs are always met.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We’re lucky to have Denise and the team, and we’re glad they could take great care of you. If we can be of further assistance, please let us know.
Service use good and completed on time and at the price
Service use good and completed on time and at the price quoted in a timely manner!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad everything was completed on time and as promised! Thanks for your feedback.
I had planned to take the shuttle home and pick my truck
I had planned to take the shuttle home and pick my truck up later. The service writer told me that it would only take about 45 minutes to service my truck. I decided to stay and it was finished in 30 minutes. Very friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear your service was quicker than expected! Thanks for trusting us with your truck.
Great and was quick with the oil change.
Great and was quick with the oil change. Helpful. Will come back again for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear it was quick and helpful! We look forward to seeing you again for your next service.
Scheduled my appointment on-line.
Scheduled my appointment on-line. Staff is very knowledgeable and friendly and explains everything. Very pleased with Metro Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Glendam! We’re happy to hear your online scheduling was easy and that our team provided friendly, knowledgeable service. We appreciate your kind words!
Matt was helpful and solved my issues with my recall.
Matt was helpful and solved my issues with my recall. I appreciate the help Matt.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad Matt was able to help with your recall—appreciate you sharing!
As usual, everyone professional, helpful, and kind.
As usual, everyone professional, helpful, and kind. Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail oriented on product knowledge. Service department also one of the best I’ve ever worked with. Go Metro!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much! We're thrilled to hear Brian and the team continue to impress. We truly appreciate your loyalty—Go Metro!
Super easy to submit a service request through their
Super easy to submit a service request through their website. I scheduled an oil change online and really appreciated the convenience of their mobile service—they picked up my vehicle, completed the service, and returned it without any hassle. The whole process was smooth and relatively quick. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We're glad our online scheduling and mobile service made everything easy and convenient for you.
Good guy, always has a dad joke ready and won't sugar
Good guy, always has a dad joke ready and won't sugar coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, Jimmy—that’s quite the day! Sounds like an all-around hero with a great sense of humor. We appreciate your business and look forward to our next chance to serve you. Thanks for sharing!