All Star Ford of Denham Springs

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4.5
(142 reviews)
Visit All Star Ford of Denham Springs
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 7:00am–4:00pm 9:00am–7:00pm
Sunday Closed Closed
New (225) 590-8052 (225) 590-8052
Used (225) 442-3922 (225) 442-3922
Service (225) 490-7649 (225) 490-7649

Inventory

See all 58 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2018.
We are proud to be your local Ford dealer and meet your service new car sales and used car sales needs! We have all of the latest Ford trucks Ford cars Ford SUVs Crossovers and Hybrids from the best-selling F-150 and Super Duty trucks to our full car line including Fiesta Focus C-MAX Fusion Taurus and the world famous Mustang plus an SUV/Crossover to fit every need including the Escape Edge Flex Transit Connect Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles including the C-MAX Hybrid Fusion Hybrid C-MAX Fusion and Focus. We also have many used and certified pre-owned vehicles.
All Star Sales All Star Service All Star Selection You Get It All at All Star!

Service center

Phone number (225) 490-7649

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.5
(142 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Big mistake

Dropped my vehicle off for warranty repairs over 2 weeks ago. I’ve gotten nothing but excuses on why mar car still isn’t ready now they’re telling me they can’t find a part they ordered I’m a Uber driver this is costing me dearly now. If and when I get my car back I’ll never come back and I’ll definitely telling everyone I know not to go to Allstar Ford

Dealer response

Phil, Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience. Would you mind emailing your preferred contact information to me at reviews@allstarautomotive.com? I look forward to speaking with you. Best Regards, Customer Relations Manager reviews@allstarautomotive.com

1.5

TCM repair

Took my 2014 Ford Focus in for trans. Repair. Took them 2 weeks just to get the car in to Diagnose the problem. They 2 more weeks pass and they finally text me and tell me that the part, a TCM is on back order and with no idea when they can get the part. I checked the internet, and they are everywhere for sale. Last time they get my card to do anything. Just goes to shop the bigger the company the worse costumer service is.

Dealer response

Britt, We take your feedback very seriously and would appreciate the opportunity to speak with you to address your review further. Can you please reach out to us at a time that is convenient for you? We hope to hear from you soon, Best Regards, Customer Relations Manager reviews@allstarautomotive.com

1.4

The "pushy hurry up and sign" to "get this guy our of...

The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place.

2.3

Worst customer service experience

The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place.

Dealer response

Hi Kaylab, We are troubled by your comments in regards to our customer service. We always strive to ensure the best experiences for our guests. Given the opportunity, we would like to learn more about what happened. Your satisfaction is important to us so please consider reaching out to us when you can. Best, Customer Relations Manager reviews@allstarautomotive.com

1.0

These people or liars!!

They lied to me about the value of my car they gave me 7500 for my 2014 Nissan Maxima just looked on line they have it listed for $13994. They tried to sell me a mustang tell me it was worth $19800, and that I was getting it for 16100. My Credit Union caught it on there in the mustang was only worth $14800. So they would not process the loan. So I went back and got our 2014 Nissan Maxima. Please avoid going here. ... Oh and Thank you Riverland FCU!!!

Dealer response

Woods, We take our customer feedback very seriously and would appreciate the opportunity to address your concerns further regarding your sales experience. Please reach out to us at a time that is convenient for you. Best, Customer Relations Manager reviews@allstarautomotive.com

1.5

Go somewhere else

Where to start... first off they set up an appointment for me to come see a used car that I wanted. I had to take off and miss a whole day of work to make it to the appointment that is 2 hours away from where I live. I show up to my appointment and they didn't even have the car there for me to look at. Told me that if I went ahead and singed for it, that when I see the car and decide if I don't want it they would take it back. I was told that the car didn't have any aftermarket work or engine work done to it. I go home and then go back a few days later, missing work again, and look at the car. From what I could see, I liked it so i decided to keep it. Later on I got in touch with the previous owner. He told me all the aftermarket work and modifications that he had done to the car. Cold air intake, ported throttle body, headers, cam, different gears in the rear end, lowered, different suspension, and had an aftermarket tune. Which the dealership told me it didn't have. And I have the proof in an email they sent me to show that they said there was no aftermarket modifications. Well... one day I was driving down the road and it started making a weird noise and lost power. Had to get it towed to a mechanic shop. They had to pull the engine and i had to get the engine rebuilt. I've been without my car going on for 3 months now and a bill around $7,500 that I can't pay. I've tried contacting them and I can't get anyone to help me with my situation. So basically now I'm stuck making payments on a car that I don't even have and that I can't even drive. I should have followed my gut feeling and took my business elsewhere at the very beginning when they didn't even have the car for me to see for the appointment that they scheduled me for. If you decide to get a used car from this place, just know that they lie. And they won't try to help you afterwards if something happens. I even left a Google review on their site and after a few days they replied saying they want to connect with me. So I replied to there response and and they still haven't responded to me. Thwy must of left that reply to try to make it look like they care and are trying to help. On another note, tell me this, if they don't lie and aren't deceptive, why are all their managers and employees leaving 5 star reviews on their own site and here on their own page?? They get so many bad reviews that their own people have to leave good reviews to try to even it out and make themselves look better. If you don't believe me, scroll through the reviews and click on the peoples names that left a good review. It will go to their page and right there plain as day, it shows that they work there. Not every single good review but a good bit of them are. If they are gonna lie where its obvious to see, who knows what they are lying to you about that you can't see and don't know. Looks like the only way I'm going to get anything resolved is to take legal action. Cause they sure aren't worried about resolving anything or their customers.

5.0

Great people to do business with

Hands down, better than Robinson Brothers. Instead of keeping my truck for six days, I was in and out of All Star Ford in one day. Shout out to Brian for his professionalism and courtesy. He kept me in the loop and was helpful with the entire process. They have a new customer now.

Dealer response

We are proud to have earned your future business, Robert. Thank you for the amazing feedback. We are always eager to assist you with the upkeep of your truck.

5.0

What a difference a good dealer makes!

I bought two vehicles from Robinson Brothers, never again, All Star has my business from now on. I would like to thank Brian who communicated excellently. He was cordial and polite, spoke clearly and didn’t waste time. Unlike Robinson Brothers who kept my truck for 6 days, I was in and out of All Star in one day. Well done All Star, you have a new customer.

5.0

SO EXCITED!

I had a great experience buying my new F-250 from Ray over at All Star Ford in Denham Springs, LA. I knew exactly what I wanted and Ray made that happen for me at a better price than I expected. Ray was very patient, kind and knowledgeable. All I know is that I wouldn't have been able to deal with me, so this man needs a raise. Thank you to everyone at All Star Ford making this big decision for me so enjoyable!

Dealer response

Patrick, thank you for the great feedback! We are so excited to learn Ray and our team has given you exceptional service! We appreciate your business and hope to see you again!

2.7

Unbelievable

Lack of customer follow up between sales,sales manager and service Dept. No follow up on any customer complaint to general manager so don’t think that will help!

Dealer response

Randy, We are concerned to learn you felt disappointed it took longer than expected to return any concerns. Your feedback is important us and we'd appreciate if you could reach out to us with more information so we can look into what happened. Best, Customer Relations Manager reviews@allstarautomotive.com

Read all 142 reviews