All Star Ford of Denham Springs

I don’t know what kind of joke of a business Matt McKay is running but there’s a reason everyone goes to Hollingsworth Richard’s Ford. Service dept has had a Ford truck that cost well over $120k new for almost 6 months…and it’s still under factory warranty. All star Ford in Denham admitted they further damaged the truck while trying to fix an inherent flaw and flat out said they will not be paying for it. They also said the $5000 enterprise bill is now the owner’s obligation, as they were not able to find the necessary correct parts and install them in a SIX-MONTH period. The dealership stated the truck was unsafe to drive. The dealership continued to state the truck was not a priority. Safety is irrelevant. The “Loaner” for a $125k truck was a Nissan Versa😂 which, 6 months later, they decided they would not be paying for. It’s hard to type this without laughing. That dealership has nothing but sub-par reviews

Horrendous service on my Maverick. They took more than a month and did not resolved the problem. The Car computer pointed at the power module, but the dealer decided to change the battery and charged me ~$450 for the battery. I took the truck out of the dealer and the truck failed less than 4 miles from the dealer and almost got killed by a 18 wheeler (my truck stopped in I-12). Not only you should not use this dealer, but also you should not buy a Ford Truck. The did not offer any compensation from getting this completely wrong!

On April 3, 2024,   I had my truck towed to All Star Ford at Denham Springs for maintenance issues.  I was originally told that my truck would be ready by April 30, 2024.  The work was not completed on my truck until May 31, (58 days later!).  My bill for $14,941.29 showed the same mileage at check-out as at check-in, indicating the truck had not been test driven. After picking my truck up and driving it less than 15 miles, the truck caught fire.  I found myself with my wife and dog going down the interstate in a burning truck.  The truck lost power leaving us with no power steering, no power door locks and NO brakes at all.  I managed to get the truck to the shoulder of the interstate.  Within seconds of us getting out of my truck, the flames had consumed the cab of the truck  and was billowing smoke. The incident was caught by traffic cameras and aired by channel 2.  My wife and I both continue having nightmares of burning to death in the truck. The first response from All Star Ford at Denham Springs was for me to file a claim with my insurance.  They would only agree to pay for my tools and personal items if I signed a hold harmless document relieving them of any responsibility for mine and my wife’s trauma or my lost time from my self-employment work.   The poor customer service during the repairs coupled with the dismissive attitude of the General Manager makes this the worst customer service experience I have ever had. If I ever own another Ford Vehicle and have problems with it, All-Star Ford at Denham Springs is the last place I would take any car.

On April 3, 2024,   I had my truck towed to All Star Ford at Denham Springs for maintenance issues.  I was originally told that my truck would be ready by April 30, 2024.  The work was not completed on my truck until May 31, (58 days later!).  My bill for $14,941.29 showed the same mileage at check-out as at check-in, indicating the truck had not been test driven. After picking my truck up and driving it less than 15 miles, the truck caught fire.  I found myself with my wife and dog going down the interstate in a burning truck.  The truck lost power leaving us with no power steering, no power door locks and NO brakes at all.  I managed to get the truck to the shoulder of the interstate.  Within seconds of us getting out of my truck, the flames had consumed the cab of the truck  and was billowing smoke. The incident was caught by traffic cameras and aired by channel 2.  My wife and I both continue having nightmares of burning to death in the truck. The first response from All Star Ford at Denham Springs was for me to file a claim with my insurance.  They would only agree to pay for my tools and personal items if I signed a hold harmless document relieving them of any responsibility for mine and my wife’s trauma or my lost time from my self-employment work.   The poor customer service during the repairs coupled with the dismissive attitude of the General Manager makes this the worst customer service experience I have ever had. If I ever own another Ford Vehicle and have problems with it, All-Star Ford at Denham Springs is the last place I would take any car.

They said that my vehicle wasn't getting a response to the module and that my TIPM needed to be replaced, after they replaced this TIPM it still didn't work, however they charged me for it anyway. I asked them if that didn't work then could they just put my old one back since it was doing the same thing as before, they informed me they had threw it away and now it might be a PCM/ESM problem. They then opened a star case on it and was still unable to locate the issue. They wanted to charge me over 2 grand to check all the modules, saying that might not even find the issue. I denied that because at this point they were just throwing parts in it, went up there the next day to try and get vehicle and they said it was torn apart and that I would have to wait until Monday. They still tried to charge me for more parts and labor on a service I denied and laughed when I told her I didn't approve that, she finally had to get the service manager to review the call and they confirm I denied it. They had my vehicle for over a month, nothing resolved and spend over a thousand for absolutely nothing and I ended up having to take it to another dealership where they told me more than likely my vehicle was struck by lightning and to file a claim with my insurance.

Dropped my vehicle off for warranty repairs over 2 weeks ago. I’ve gotten nothing but excuses on why mar car still isn’t ready now they’re telling me they can’t find a part they ordered I’m a Uber driver this is costing me dearly now. If and when I get my car back I’ll never come back and I’ll definitely telling everyone I know not to go to Allstar Ford

Took my 2014 Ford Focus in for trans. Repair. Took them 2 weeks just to get the car in to Diagnose the problem. They 2 more weeks pass and they finally text me and tell me that the part, a TCM is on back order and with no idea when they can get the part. I checked the internet, and they are everywhere for sale. Last time they get my card to do anything. Just goes to shop the bigger the company the worse costumer service is.

The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place.

The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place.

They lied to me about the value of my car they gave me 7500 for my 2014 Nissan Maxima just looked on line they have it listed for $13994. They tried to sell me a mustang tell me it was worth $19800, and that I was getting it for 16100. My Credit Union caught it on there in the mustang was only worth $14800. So they would not process the loan. So I went back and got our 2014 Nissan Maxima. Please avoid going here. ... Oh and Thank you Riverland FCU!!!