Reviews
Mr. Blaine Guillory
I have had a couple of issues with my 2017 Ford Escape called and talked to Mr.Parrish one of the service advisors. He has been able to make all repairs in a timely manner and at my convenience. Thanks again Parrish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this 5-star review, Blaine! We appreciate your repeated business and look forward to a lasting relationship with you. Have a Happy New Year!
LOVE All Star Ford!!!
Best car buying experience.EVER!! I only take my car in for service to All Star (except when facility/area closed due to flooding) and I have NEVER had a negative encounter. The service department is fast, efficient and responsive to all my concerns. Would highly recommend All Star Ford. In fact, I am already considering my next new vehicle purchase in a year or so and I plan on coming back to All Star Ford!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Terri, wow! Thank you so much for taking the time to share this amazing feedback with us! We value you as our customer and strive to provide you with the best experience every single time. Thank you for sharing your review with us and we look forward to seeing you again soon!
New day same crappy results
Scheduled an appointment day before for an oil change and tire balance. Showed up at 8:30 for my appointment waited until almost 11:00 for my truck to be done. When I went to check out they didn't do the balance so said they'd do it real quick. Waited another 15 minutes and they hadn't brought my vehicle back to the back so just got it and left. I've never had a good service experience here. Guess that's why I never use them for service. I won't be back and don't recommend. Makes me regret buying my last two trucks from this dealer.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Christopher, thank you for taking the time to share your experience with us. We dropped the ball and we sincerely apologize. We ask you to please reconsider keeping your business with All Star. We appreciate you!
Oil Change
I trust the quality of work at AllStar Ford. That's why I drive all the way from Erwinville which is exactly twice as far as the nearest service location to get my truck serviced there. Also the work was completed faster than expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Danny, this is such great feedback! We know you have lots of choices when it comes to where you service your vehicle, and our team is so appreciative that you consistently bring your vehicle to All Star Ford. Thank you for bringing your truck in for service, and we look forward to seeing you at your next service appointment! Have an awesome day, Danny!
Buying Experience
Very unprofessional , very poor customer service .
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Mrs. Guitreau, we extend a sincere apology for the inconvenience we have caused you and your family. We understand your frustration with getting the vehicle repainted due to scratches. Unfortunately, the repair took longer than anticipated and again we apologize. Thank you, and have a great day!
oil change
i brought my car in (2015 mustang) to have the oil changed & also asked if they could check the right back passenger tire because the sensor was giving a false reading about the air pressure in the tire. the service department was very prompt in taking my car at the time I was scheduled & was very courteous, knowledgeable. I will always use the all star ford place in Denham Springs, LA. They also reminded me of a recall on my car & that I will need to bring it back in at the first part of next year.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, thank you for the 5-star review. We are proud of our highly skilled Service Team that can quickly and efficiently get you back on the road. We appreciate your business and look forward to seeing you for your next scheduled service appointment. Have a wonderful Thanksgiving!
Great service!
I was very pleased with the service at Allstar Ford. Brian the service tech was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roni, thank you for taking the time to share your recent service experience with us! We are happy to hear about your wonderful service experience at our dealership! Brian and the entire All Star Ford team thanks you for coming in, and we look forward to seeing you at your next service appointment!
Vehicle Purchase
Very pleasant experience. Simple process. Very friendly staff!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for taking the time to share your VIP experience! We are happy to hear your car buying process was simple and quick! Congratulations on your new vehicle purchase, and welcome to the All Star Family! We look forward to seeing you again!
Oil change and tire rotation
They have always done a good job. This time they did not rotate my tires. They said they did but I know it didn't happen. Passenger side rear tire has a slow leak. Was wondering which position it was going to move to. It is still in the same place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good Morning Sean, our apology for any repair oversight. When it is convenient for you, consider contacting All Star's Communication Manager @ 225-925-2525. An appointment will be scheduled at no charge to you for the tire rotation. We appreciate your business and we want to keep you as our customer. Have an awesome day!
2017 Ford Escape purchase
Super easy process Everyone was really nice and helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vicki, thank you for taking the time to write this review! We work hard to ensure our customers have the best experience and we are thrilled your car buying process was smooth and easy. Congratulations on your new 2017 Ford Escape, and welcome to the All Star Family! We look forward to seeing you again soon!