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Mercedes-Benz of Birmingham

(920 reviews)
Visit Mercedes-Benz of Birmingham
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (855) 764-4459 (855) 764-4459
Used (855) 698-8727 (855) 698-8727
Service (866) 829-4131 (866) 829-4131

Inventory

See all 309 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2014.
Mercedes-Benz of Birmingham formerly Crown Automobile will set the standard for luxury in Alabama. The partners have set their sights on becoming not only the premier dealership in the state but the nation. We are home to all your Mercedes-Benz and Sprinter needs from Sales Service and Parts. We believe in service as great as the cars themselves. People who work here tend to stay here which says something about our dealership. And it is because of this that many of our customers stay with us too. We sell great cars. And great cars can take you a long way but it's great customers that get you there.
Expect Excellence

Service center

Phone number (866) 829-4131

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Djiby Tall headshot
Djiby Tall
Sales & Leasing Consultant
(39 reviews)
Kurt Long headshot
Kurt Long
Sales & Leasing Consultant
(38 reviews)
Trent Tate headshot
Trent Tate
Sales & Leasing Consultant
(33 reviews)
Tynese Tippins headshot
Tynese Tippins
Finance Manager
(35 reviews)
Gena Nguyen headshot
Gena Nguyen
Client Care Advisor
(29 reviews)
Arsenio Eatmon headshot
Arsenio Eatmon
Sales & Leasing Consultant
(13 reviews)
Greg Forrest headshot
Greg Forrest
Sales Consultant
(115 reviews)
Eric Burks headshot
Eric Burks
Sales & Leasing Consultant
(55 reviews)
Tory Barber headshot
Tory Barber
Service Advisor
(32 reviews)
Nicholas Saban headshot
Nicholas Saban
AMG Manager
(21 reviews)
Mark Colvin headshot
Mark Colvin
Sales Consultant
(20 reviews)
Russell French headshot
Russell French
Sales & Leasing Consultant
(22 reviews)
Brooke Carter headshot
Brooke Carter
Finance Manager
(17 reviews)
Mark Roberts headshot
Mark Roberts
Sales Manager
(16 reviews)
Martin Elliott headshot
Martin Elliott
Product Conceirge
(15 reviews)
Ashton Higginbotham headshot
Ashton Higginbotham
Service Advisor
(10 reviews)
Mickey Miller headshot
Mickey Miller
Sales Consultant
(10 reviews)
Jasmyne Goodwin headshot
Jasmyne Goodwin
Client Care Advisor
(9 reviews)
Nicholas Holloman headshot
Nicholas Holloman
Sales Manager
(9 reviews)
Carl Morris headshot
Carl Morris
Service Advisor
(8 reviews)
Warren Hudson headshot
Warren Hudson
Service Advisor
(7 reviews)
Kerry Murphy headshot
Kerry Murphy
Sales & Leasing Consultant
(7 reviews)
Paul Bishop headshot
Paul Bishop
Service Manager
(6 reviews)
Keisha Ndaw headshot
Keisha Ndaw
Sales & Leasing Consultant
(5 reviews)
Cramer Hyde headshot
Cramer Hyde
Sales & Leasing Consultant
(4 reviews)
Eric Wilhoite headshot
Eric Wilhoite
Sales Manager
(4 reviews)
Daniel Phillips headshot
Daniel Phillips
Commercial Vehicle Manager
(3 reviews)
Carlos Brown headshot
Carlos Brown
Sales & Leasing
(2 reviews)
James Byrner headshot
James Byrner
Plant Delivery Specialist
(2 reviews)
Michael Smith headshot
Michael Smith
Sales & Leasing Consultant
(2 reviews)
Adam Denault headshot
Adam Denault
eCommerce Director
(1 review)
Cecil Sims headshot
Cecil Sims
Service Manager
(1 review)
Clyde Baskin headshot
Clyde Baskin
Sales & Leasing Consultant
Caroline Fields headshot
Caroline Fields
Marketing and Events Manager
Brandon Oglesby headshot
Brandon Oglesby
Sales & Leasing Consultant

Reviews

(920 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Birmingham from DealerRater.

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Just bought my third car from MB of Birmingham.

Just bought my third car from MB of Birmingham. Greg Forrest (Sales) and Tory Barber (Service) are why I choose this dealership repeatedly. I will continue to buy from them in the future because you can't beat their level of service before and after the sale. They are the best in the business!

Just bought my third car from MB of Birmingham.

Just bought my third car from MB of Birmingham. Greg Forrest (Sales) and Tory Barber (Service) are why I choose this dealership repeatedly. I will continue to buy from them in the future because you can't beat their level of service before and after the sale. They are the best in the business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Thank you for having wonderful dealership.

Thank you for having wonderful dealership. Your service department is full of experienced hones employees, especially Mr. David Northcutt his knowledge of Sprinter Vans is amazing. The service department - Mrs. Juliett Watkins immediately attended to my needs and assured me that I would be able to continue with my visit to Birmingham Bowl. Mr. Deon Grant made sure that at all times I was taken care by shuttling me back-and-forth from my hotel during the two days that it took to fix my van. I cannot express the gratitude that I have for Mercedes Benz of Birmingham and my only regrets is not being near this dealership. I highly …highly recommend to anyone that has a Mercedes Benz to take advantage of such an incredible bunch of people eager to make the experience of either purchasing or having your car service-repair. Thank you! …Thank you, Mercedes Bens of Birmingham!

Thank you for having wonderful dealership.

Thank you for having wonderful dealership. Your service department is full of experienced hones employees, especially Mr. David Northcutt his knowledge of Sprinter Vans is amazing. The service department - Mrs. Juliett Watkins immediately attended to my needs and assured me that I would be able to continue with my visit to Birmingham Bowl. Mr. Deon Grant made sure that at all times I was taken care by shuttling me back-and-forth from my hotel during the two days that it took to fix my van. I cannot express the gratitude that I have for Mercedes Benz of Birmingham and my only regrets is not being near this dealership. I highly …highly recommend to anyone that has a Mercedes Benz to take advantage of such an incredible bunch of people eager to make the experience of either purchasing or having your car service-repair. Thank you! …Thank you, Mercedes Bens of Birmingham!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Sales Review - I cannot express strongly enough how happy

Sales Review - I cannot express strongly enough how happy I am with the sales experience I had at the MBB - Irondale Dealership, specifically with Eric Burks help. Hands down, a five star experience.

Sales Review - I cannot express strongly enough how happy

Sales Review - I cannot express strongly enough how happy I am with the sales experience I had at the MBB - Irondale Dealership, specifically with Eric Burks help. Hands down, a five star experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great experience start to finish!

Great experience start to finish! I had the pleasure of working with Ghali B., who was a tremendous help! I highly recommend Mercedes of Birmingham (Irondale location)! Beautiful dealership, courteous staff, and great deals!

Great experience start to finish!

Great experience start to finish! I had the pleasure of working with Ghali B., who was a tremendous help! I highly recommend Mercedes of Birmingham (Irondale location)! Beautiful dealership, courteous staff, and great deals!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Friendly and well organized.

Friendly and well organized. It is a beautiful facility. The choice of cars is amazing Russell French is the nicest person I have ever done business. He is the reason we return every three years.

Friendly and well organized.

Friendly and well organized. It is a beautiful facility. The choice of cars is amazing Russell French is the nicest person I have ever done business. He is the reason we return every three years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Aria was a Good communicator and followed up in a timely

Aria was a Good communicator and followed up in a timely manner. Good sales person.

Aria was a Good communicator and followed up in a timely

Aria was a Good communicator and followed up in a timely manner. Good sales person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Purchased my brand new S63 from Arsenio Eatmon and the

Purchased my brand new S63 from Arsenio Eatmon and the level of customer service was over the moon, Thank you Arsenio! Everyone at the dealership from reception to finance does it right!!! The dealership is beautiful and the staff made me feel good about my trades and new vehicle! Thank you!!!

Purchased my brand new S63 from Arsenio Eatmon and the

Purchased my brand new S63 from Arsenio Eatmon and the level of customer service was over the moon, Thank you Arsenio! Everyone at the dealership from reception to finance does it right!!! The dealership is beautiful and the staff made me feel good about my trades and new vehicle! Thank you!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Simply amazing customer service monumental care and my

Simply amazing customer service monumental care and my Sales Consultant Arsenio Eatmon displayed amazing product knowledge while working a deal for my new car! I reside in another state and purchased my new car unseen in person! Arsenio made sure I had access to videos, pictures and comparable information to ensure the vehicle met my needs.Over the moon with joy from initial conversation about vehicles to driving off the lot. Platinum Level Service!!!

Simply amazing customer service monumental care and my

Simply amazing customer service monumental care and my Sales Consultant Arsenio Eatmon displayed amazing product knowledge while working a deal for my new car! I reside in another state and purchased my new car unseen in person! Arsenio made sure I had access to videos, pictures and comparable information to ensure the vehicle met my needs.Over the moon with joy from initial conversation about vehicles to driving off the lot. Platinum Level Service!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I love this dealership!

I love this dealership! I have had my car serviced there for years and bought my first car from the dealership this week. Great process from beginning to end! My sales person, Arsenio Eatmon, and the finance team made the experience a great one!

I love this dealership!

I love this dealership! I have had my car serviced there for years and bought my first car from the dealership this week. Great process from beginning to end! My sales person, Arsenio Eatmon, and the finance team made the experience a great one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Trent Tate was so helpful and informative.

Trent Tate was so helpful and informative. The whole experience was easy and stress free.

Trent Tate was so helpful and informative.

Trent Tate was so helpful and informative. The whole experience was easy and stress free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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