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Mercedes-Benz of Birmingham

(929 reviews)
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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Reviews

(929 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Birmingham from DealerRater.

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Beautiful facility; great inventory; unbelievably

Beautiful facility; great inventory; unbelievably professional sales people. See Arsenio Eatmon and Massamba Mbao; they will ensure you get exactly what you want, without making you feel like you were taken advantage of. Best dealer experience I have had in 40 years of buying cars!

Beautiful facility; great inventory; unbelievably

Beautiful facility; great inventory; unbelievably professional sales people. See Arsenio Eatmon and Massamba Mbao; they will ensure you get exactly what you want, without making you feel like you were taken advantage of. Best dealer experience I have had in 40 years of buying cars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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First class dealership with a first class buying

First class dealership with a first class buying experience. I highly recommend my sales consultant, Arsenio Eatmon, who was professional and customer centered!

First class dealership with a first class buying

First class dealership with a first class buying experience. I highly recommend my sales consultant, Arsenio Eatmon, who was professional and customer centered!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Kim Gancayco created the best sales experience I have

Kim Gancayco created the best sales experience I have ever had purchasing a car. She is very knowledgable, professional and caring. I can't imagine using anyone else for my car needs! She helped me get my dream car and one that I could afford. The service provided by Kim was above and beyond any expectations I could have.

Kim Gancayco created the best sales experience I have

Kim Gancayco created the best sales experience I have ever had purchasing a car. She is very knowledgable, professional and caring. I can't imagine using anyone else for my car needs! She helped me get my dream car and one that I could afford. The service provided by Kim was above and beyond any expectations I could have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I was planning to trade my Mercedes in at another

I was planning to trade my Mercedes in at another dealership when a service light came on. I went to the Irondale campus for service and while waiting bumped into Kim Gancayco in the used vehicle lot. She really listened to why I was there that day and jumped in with alternative solutions, without any pressure. Long story short, I traded for a Camry in great shape for my son. I also ended up trading my wife’s lease in early for an incredible GLE53. Two in one day! Tyler Williams in finance was also incredible. No hard sells, just smart conversations about covering yourself from repair risk. He really listened to what we needed and found the right products for both my son and my wife, which were different. Extremely pleased with the dealership, from the greeters to the closers. I would highly recommend the Irondale campus. Ask for Kim Gancayco and Tyler Williams!

I was planning to trade my Mercedes in at another

I was planning to trade my Mercedes in at another dealership when a service light came on. I went to the Irondale campus for service and while waiting bumped into Kim Gancayco in the used vehicle lot. She really listened to why I was there that day and jumped in with alternative solutions, without any pressure. Long story short, I traded for a Camry in great shape for my son. I also ended up trading my wife’s lease in early for an incredible GLE53. Two in one day! Tyler Williams in finance was also incredible. No hard sells, just smart conversations about covering yourself from repair risk. He really listened to what we needed and found the right products for both my son and my wife, which were different. Extremely pleased with the dealership, from the greeters to the closers. I would highly recommend the Irondale campus. Ask for Kim Gancayco and Tyler Williams!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The Sales Experience with Mercedes was above and beyond

The Sales Experience with Mercedes was above and beyond expectation! I highly recommend Eric Burks as your Salesman! Very knowledgeable and extremely courteous! He told me "Welcome to Mercedes at the time of my purchase and this feels just like home!" Thank you!

The Sales Experience with Mercedes was above and beyond

The Sales Experience with Mercedes was above and beyond expectation! I highly recommend Eric Burks as your Salesman! Very knowledgeable and extremely courteous! He told me "Welcome to Mercedes at the time of my purchase and this feels just like home!" Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Just bought my second Mercedes from Greg Forrest.

Just bought my second Mercedes from Greg Forrest. He is the best! Knowledgeable and professional!

Just bought my second Mercedes from Greg Forrest.

Just bought my second Mercedes from Greg Forrest. He is the best! Knowledgeable and professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Arsenio is a 10 out of 10!

Arsenio is a 10 out of 10! He keeps the customers best interest first and foremost! We have bought multiple cars from him and will continue. Last week we needed a car for my daughter in Michigan, while i was in Florida. Arsenio sent photos, car fax, videos and even assisted with the transport. He is truly the absolute best, thorough, honest salesperson ever!! And we love the irondale Mercedes store! It's a pleasure shopping there! They make shopping for a car effortless!

Arsenio is a 10 out of 10!

Arsenio is a 10 out of 10! He keeps the customers best interest first and foremost! We have bought multiple cars from him and will continue. Last week we needed a car for my daughter in Michigan, while i was in Florida. Arsenio sent photos, car fax, videos and even assisted with the transport. He is truly the absolute best, thorough, honest salesperson ever!! And we love the irondale Mercedes store! It's a pleasure shopping there! They make shopping for a car effortless!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Highly recommend!

Highly recommend! Arsenio Eatmon was great to work with. He went above and beyond to secure my dream car and ensure top quality! He really made the process smooth and easy going. Arsenio was full of knowledge and had an answer for any questions that I had. I am more than happy with my purchase and highly recommend working with him!

Highly recommend!

Highly recommend! Arsenio Eatmon was great to work with. He went above and beyond to secure my dream car and ensure top quality! He really made the process smooth and easy going. Arsenio was full of knowledge and had an answer for any questions that I had. I am more than happy with my purchase and highly recommend working with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Best experience I have ever had buying a new car!

Best experience I have ever had buying a new car! Djiby Tall was the BEST!

Best experience I have ever had buying a new car!

Best experience I have ever had buying a new car! Djiby Tall was the BEST!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Just bought my third car from MB of Birmingham.

Just bought my third car from MB of Birmingham. Greg Forrest (Sales) and Tory Barber (Service) are why I choose this dealership repeatedly. I will continue to buy from them in the future because you can't beat their level of service before and after the sale. They are the best in the business!

Just bought my third car from MB of Birmingham.

Just bought my third car from MB of Birmingham. Greg Forrest (Sales) and Tory Barber (Service) are why I choose this dealership repeatedly. I will continue to buy from them in the future because you can't beat their level of service before and after the sale. They are the best in the business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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