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CMA's Valley Subaru

(915 reviews)
Visit CMA's Valley Subaru
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–5:30pm
Tuesday 8:00am–7:00pm 7:30am–5:30pm
Wednesday 8:00am–7:00pm 7:30am–5:30pm
Thursday 8:00am–7:00pm 7:30am–5:30pm
Friday 8:00am–7:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00pm–5:00pm
Sunday Closed Closed
2021 state dealer award
View 11 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 389-1238 (888) 389-1238
Used (888) 870-3078 (888) 870-3078
Service (888) 870-3752 (888) 870-3752

Reviews

(915 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CMA's Valley Subaru from DealerRater.

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We had a very positive experience

To find the available car we had to drive out of our way but it was worth it. Everybody at Valley Subaru went out of their way to make sure our buying experience was a positive one. It was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Satisfied Return Customer

Professional and respectful from the initial sales contact with Frank to the financing and delivery with Charles. Frank listened to our needs and followed through the whole process making us very satisfied return customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Amazing experience!

Looking for a quality vehicle and a great deal was quick and easy with Caroluce and Brian Balser! I knew what I was looking for and they helped me find the perfect Suburu to make my own. Caroluce was super informative, answered ALL of our questions and it was the best car buying experience ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, helpful, kind

Kim Stidley was so kind and helpful. I told him how much I wanted to pay each month and he made sure to find me a deal that met those stipulations. I drove two different Subarus before selecting the one I wanted. The whole time he was pleasant and patient. I never felt rushed or like he was pushing me to buy something I didn't want or need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Seamless

I was after a specific car to purchase and was recommended by another dealership (with whom my family has a great deal of trust) in Charlottesville to take a look at Valley Subaru. Saw the car online, called and spoke with Carmen from Internet sales who turned me over to Caroluce who understood what my needs were and seamlessly took care of us they way you would hope. Welcoming, kind, compassionate and well worth the drive to feel like they care. Charles who worked with the paperwork was also happy to answer any questions posed talked to is and didn't "sell" us. Highly recommend as the place to start for a car purchase! Thank you Valley Subaru! I just gave all 5 stars and it was well deserved no BS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Happy with my Used Subaru!

Amazing!!! i couldn't be happier dealing with a personable, knowledgeable concerned Gentleman, Frank Smith. The whole staff here at this dealership was very respectable, friendly and personable. With this being my first visit , I felt comfortable and knew they would work with me and my concerns. A big thank you! Kt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great deal on my Outback

We were told by a friend about Valley Subaru and how easy it was to deal with them. We drove almost 200 miles to check them out and we bought a 2016 Outback that day. They had a great selection of new and used Subaru's. We were able to pick out the one we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Smooth Transaction...Start to Finish!

From the moment I wandered in Valley Subaru, to the day when we drove out in style, sporting our stunning 2016 Forester (Touring model), I felt I was welcomed with friendly service, treated with respect, without pressure, and that salesman Kim Stidley had my best interest at heart. Eventually, my husband joined in my quest for the perfect new Subaru for our specific needs, and being a business professor, he too felt comfortable with Mr. Stidley and the whole car-shopping experience. We are quite pleased with our spiffy new Forester, and look forward to our continued relationship with Valley Subaru in the years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

legacy

the best car buying experience I've had so far beat my banks interest rate and provided a smooth transaction and a killer deal thanks again patrick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My NewLegacy

We have just purchased a 2016 Legacy and are totally thrilled with it. Our purchase experience from Patrick at Valley Subaru was a smooth process. Patrick walked us through the whole process and explained all the bells and whistles we were getting in complete detail. All our questions were answered. It was a pleasure working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.