Reviews
We had a very positive experience
To find the available car we had to drive out of our way but it was worth it. Everybody at Valley Subaru went out of their way to make sure our buying experience was a positive one. It was.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied Return Customer
Professional and respectful from the initial sales contact with Frank to the financing and delivery with Charles. Frank listened to our needs and followed through the whole process making us very satisfied return customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing experience!
Looking for a quality vehicle and a great deal was quick and easy with Caroluce and Brian Balser! I knew what I was looking for and they helped me find the perfect Suburu to make my own. Caroluce was super informative, answered ALL of our questions and it was the best car buying experience ever!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Friendly, helpful, kind
Kim Stidley was so kind and helpful. I told him how much I wanted to pay each month and he made sure to find me a deal that met those stipulations. I drove two different Subarus before selecting the one I wanted. The whole time he was pleasant and patient. I never felt rushed or like he was pushing me to buy something I didn't want or need.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Seamless
I was after a specific car to purchase and was recommended by another dealership (with whom my family has a great deal of trust) in Charlottesville to take a look at Valley Subaru. Saw the car online, called and spoke with Carmen from Internet sales who turned me over to Caroluce who understood what my needs were and seamlessly took care of us they way you would hope. Welcoming, kind, compassionate and well worth the drive to feel like they care. Charles who worked with the paperwork was also happy to answer any questions posed talked to is and didn't "sell" us. Highly recommend as the place to start for a car purchase! Thank you Valley Subaru! I just gave all 5 stars and it was well deserved no BS.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Happy with my Used Subaru!
Amazing!!! i couldn't be happier dealing with a personable, knowledgeable concerned Gentleman, Frank Smith. The whole staff here at this dealership was very respectable, friendly and personable. With this being my first visit , I felt comfortable and knew they would work with me and my concerns. A big thank you! Kt
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great deal on my Outback
We were told by a friend about Valley Subaru and how easy it was to deal with them. We drove almost 200 miles to check them out and we bought a 2016 Outback that day. They had a great selection of new and used Subaru's. We were able to pick out the one we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Smooth Transaction...Start to Finish!
From the moment I wandered in Valley Subaru, to the day when we drove out in style, sporting our stunning 2016 Forester (Touring model), I felt I was welcomed with friendly service, treated with respect, without pressure, and that salesman Kim Stidley had my best interest at heart. Eventually, my husband joined in my quest for the perfect new Subaru for our specific needs, and being a business professor, he too felt comfortable with Mr. Stidley and the whole car-shopping experience. We are quite pleased with our spiffy new Forester, and look forward to our continued relationship with Valley Subaru in the years to come!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
legacy
the best car buying experience I've had so far beat my banks interest rate and provided a smooth transaction and a killer deal thanks again patrick
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My NewLegacy
We have just purchased a 2016 Legacy and are totally thrilled with it. Our purchase experience from Patrick at Valley Subaru was a smooth process. Patrick walked us through the whole process and explained all the bells and whistles we were getting in complete detail. All our questions were answered. It was a pleasure working with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car