[{"id":49190,"firstName":"Mark","lastName":"Atkinson","titleText":"Mazda Sales Consultant","shortBioText":"Mark Atkinson is a lifelong resident of Fitchburg and comes to North End after years of success in the restaurant business and running a Staples store. He lives in Fitchburg with his wife and 2 sons. The whole family drives only Mazda's and Subaru's.","emailTxt":"markapps@comcast.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":134,"imageUrl":"https://cdn-user.dealerrater.com/images/users/kevin13/224e97bc-0bc5-430f-96fe-22a81da02a8e.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":378442,"personPtyId":38564191,"firstName":"Michael","lastName":"Pinto","titleText":"Business Manager","emailTxt":"mpinto@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/a3b1179adba4.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1107216000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":12441,"personPtyId":38552648,"firstName":"Jason","lastName":"Cote","titleText":"Sales Manager","shortBioText":"Jason Cote is the longest tenured Mazda employee in the department. He is a lifelong resident of the Fitchburg Leominster area. He is a talented trumpet player and musician.","emailTxt":"jcote@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":87,"imageUrl":"https://cdn-user.dealerrater.com/images/01d8e4b2fb65.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1230768000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":441872,"personPtyId":38568648,"firstName":"Matt","lastName":"Gledhill","titleText":"Business Manager","shortBioText":"Hi, my name is Matt. I live in Ashby, MA with my wife Ashley and two beautiful daughters, Meredith & Nora. My favorite hobby outside of the dealership is golfing. I have been in the automotive business since 2011.","emailTxt":"mgledhill@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/6f5a14f83a73.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1293840000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":12432,"firstName":"Tom","lastName":"Liddle","titleText":"Business Manager","shortBioText":"Tom is North End's longest tenured employee at over 25 years. Tom is a 30 year resident of Townsend. He enjoys RVing, his pet geese, and his Harley.","emailTxt":"tlcrf450@aol.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/85be53877f0c.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":381017,"personPtyId":38564318,"firstName":"Rob","lastName":"Newton","titleText":"Service Manager","emailTxt":"rnewton@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/2f20c0069126.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":381020,"personPtyId":38564180,"firstName":"Collette","lastName":"Marceau","titleText":"Service Specialist","emailTxt":"cmarceau@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/e93180120044.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":443932,"personPtyId":38583673,"firstName":"Dakota","lastName":"Brouillard","titleText":"Mazda Client Specialist","emailTxt":"dakota.brouillard@hotmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/36029ce727f2.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":12313,"personPtyId":38552635,"firstName":"Marty","lastName":"Babineau","titleText":"General Manager","shortBioText":"Marty Babineau has been North End's General Manager since 2005 when the dealership was purchased by the Colonial Automotive Group. Marty comes to North End with over 20 years Automotive experience. He is a longtime resident of Fitchburg where he lives with his pom' dog Adam.","emailTxt":"mb21958@aol.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/f1205b92936e.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":412835,"personPtyId":38566452,"firstName":"Zach","lastName":"Shepard","titleText":"Parts Manager","shortBioText":"Hey I am Zach Shepard. I've been in the automotive industry since 2012 and have worked in almost every department in the field. Currently working as the Assistant Parts Manager at North End Mazda. I am an avid musician and car enthusiast, working on my own remixes and mashups and my project car, a 1981 Fiat Spider 2000 in my free time.","emailTxt":"zshepard@buynorthendmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1330560000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":462415,"firstName":"Scott","lastName":"Boudreau","titleText":"Service and Parts Specialist","emailTxt":"Sboudreau@northendmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Service"}]

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
418 lifetime reviews. Includes reviews of North End Mazda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 1, 2018

    Excellent service, take great care in explaining all details of a vehicle from performance to sales! I would strongly recommend North End Mazda and Subaru... since I have owned both!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Pinto

    Business Manager

    (5.0) 27 reviews

    Jason Cote

    Sales Manager

    (5.0) 87 reviews

    Matt Gledhill

    Business Manager

    (5.0) 18 reviews

    Marty Babineau

    General Manager

    NOT RATED

  • 5.0 out of 5
    November 29, 2018

    My car was having trouble just before the holidays and Mark and his crew were able to get me in a loaner to make it home for Thanksgiving. That Friday... they were in contact to with me to let me know they were doing all they can to get me in a new car, as I requested. Mark Atkinson did a great job of checking in to see what I was looking for in a new car and delivered. The process was easy and they walked me through every step, which was very helpful. This was a friendly welcoming environment and I would recommend a friend there anytime. Also, Greg was helpful in explaining the features the car had to offer. I'm sure I wouldn't have figured it all out without his tutorial. I drove away as a happy customer. Thank You Joe...

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Atkinson

    Mazda Sales Consultant

    (5.0) 134 reviews

    Michael Pinto

    Business Manager

    (5.0) 27 reviews

  • 5.0 out of 5
    November 28, 2018

    I went to north end Mazda to browse and met Mark Atkinson, he was friendly, knowledgable, and honest. I decided to purchase and he made the car buying... experience the best I have EVER had. It was quick, easy, stress free and he made sure I knew everything possible about my brand new car. I look forward to business with him and would highly reccomend him to anyone looking for a Mazda.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Atkinson

    Mazda Sales Consultant

    (5.0) 134 reviews

  • 5.0 out of 5
    October 22, 2018

    Mark is the man with a plan!!!...

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Atkinson

    Mazda Sales Consultant

    (5.0) 134 reviews

  • 5.0 out of 5
    October 16, 2018

    It was my first time buying a car from North End Mazda. Our sales representative was Mark Atkinson and he was absolutely great. I felt truly welcomed and... comfortable when it came to looking at different cars. Mark answered any questions or any concerns with us with full transparency about the pros and cons with each car. He was super knowledgeable about any car questions we had and above all, very friendly and truly about his customers. Ended up buying a used Mazda 3 and he made sure that I knew every in-and-out with the car before driving away. When Mark found out that a latch in the console was broken, he immediately worked with the service team to fix the latch within 24 hours- incredible service! I truly appreciate the hard work, dedication and immediacy of the North End team. It was great learning and working with Mark and the team at North End. I would totally recommend North End Mazda for anyone looking for a no hassle car buying experience with a staff that truly is for their clients. Thank you again! -AJ

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Atkinson

    Mazda Sales Consultant

    (5.0) 134 reviews

    Tom Liddle

    Business Manager

    (5.0) 61 reviews

    Rob Newton

    Service Manager

    (5.0) 15 reviews

  • 5.0 out of 5
    October 10, 2018

    I had a very pleasant experience at North End Mazda, when shopping for a certified used card recently. The employees and service was great! Definitely... recommended.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Pinto

    Business Manager

    (5.0) 27 reviews

    Rob Newton

    Service Manager

    (5.0) 15 reviews

  • 5.0 out of 5
    October 3, 2018

    Having spent most of Saturday in the Norwood area looking at a variety of cars and supposed deals, I arrived at North End Mazda towards the end of the... day. Mark Atkinson greeted me with kind words and gestures that made me feel truly welcomed and comfortable. We had a great conversation about what I was looking for in a car. He truly listened to what mattered to me and what I didn't want. He especially listened to me when I spoke about my budget. Unlike the other dealers I'd dealt with earlier in the day, Mark didn't pressure me, try to up-sell, or use sales tactics to get me to rush into a decision. The cars I asked to test-drive were brought up very quickly and he spent time discussing what I liked or didn't like. Once again, there was no pressure to make a decision then and there. He encouraged me to consider the options we'd talked about a get back to him in the morning, which I did. I did more web research that night and in the morning, I was close making a decision. I wanted to drive a Mazda CX-5 and was falling in love with a slightly used, red MX-5 Grand Touring that was significantly out of my price range. When I got to the dealership, the car was waiting for me to test drive. Afterwards, we started crunching numbers and I was still over my budget, but Mark continued to work with me. By the end of the conversation, I found myself in an even better situation - a NEW Touring CX-5 with a premium package that included all the bells and whistles, but nothing I didn't need or want. All within my budget!!! It was a pleasure working with Mark and the whole team, and I would recommend North End Mazda to anyone wanting to avoid all the nonsense and games played by other dealerships.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Atkinson

    Mazda Sales Consultant

    (5.0) 134 reviews

    Jason Cote

    Sales Manager

    (5.0) 87 reviews

  • 5.0 out of 5
    September 30, 2018

    Great service, have no complaints about any work that has been done to my car and always willing to go the extra mile to make sure their customers are... taken care of

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 29, 2018

    We loved our first experience buying a Mazda with Dakota that we went back when my husband needed one. Will only buy from Dakota now!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dakota Brouillard

    Mazda Client Specialist

    (5.0) 7 reviews

  • 5.0 out of 5
    September 27, 2018

    We have bought 3 cars here and we go because the sales people are the best. No cheezy sales pitches, they are not pushy, and are all very nice. 5 Million... stars

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dakota Brouillard

    Mazda Client Specialist

    (5.0) 7 reviews

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