[{"id":12441,"personPtyId":38552648,"firstName":"Jason","lastName":"Cote","titleText":"Manager","shortBioText":"Jason Cote is the longest tenured Mazda employee in the department. He is a lifelong resident of the Fitchburg Leominster area. He is a talented trumpet player and musician.","emailTxt":"jcote@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":90,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/01d8e4b2fb65.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1230768000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":12432,"firstName":"Tom","lastName":"Liddle","titleText":"Business Manager","shortBioText":"Tom is North End's longest tenured employee at over 25 years. Tom is a 30 year resident of Townsend. He enjoys RVing, his pet geese, and his Harley.","emailTxt":"tlcrf450@aol.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":72,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/85be53877f0c.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":443932,"personPtyId":38583673,"firstName":"Dakota","lastName":"Brouillard","titleText":"Mazda Client Specialist","emailTxt":"dakota.brouillard@hotmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/36029ce727f2.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":49190,"firstName":"Mark","lastName":"Atkinson","titleText":"Mazda Sales Consultant","shortBioText":"Mark Atkinson is a lifelong resident of Fitchburg and comes to North End after years of success in the restaurant business and running a Staples store. He lives in Fitchburg with his wife and 2 sons. The whole family drives only Mazda's and Subaru's.","emailTxt":"markapps@comcast.net","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":160,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/224e97bc-0bc5-430f-96fe-22a81da02a8e.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":378442,"personPtyId":38564191,"firstName":"Michael","lastName":"Pinto","titleText":"Sales Manager","emailTxt":"mpinto@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/a3b1179adba4.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1107216000","industryStartDtUtc":"1107216000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":381017,"personPtyId":38564318,"firstName":"Rob","lastName":"Newton","titleText":"Service Manager","emailTxt":"rnewton@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/2f20c0069126.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":441872,"personPtyId":38568648,"firstName":"Matt","lastName":"Gledhill","titleText":"Finance Manager","shortBioText":"Hi, my name is Matt. I live in Ashby, MA with my wife Ashley and two beautiful daughters, Meredith & Nora. My favorite hobby outside of the dealership is golfing. I have been in the automotive business since 2011.","emailTxt":"mgledhill@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/6f5a14f83a73.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1293840000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":381020,"personPtyId":38564180,"firstName":"Collette","lastName":"Marceau","titleText":"Service Specialist","emailTxt":"cmarceau@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/e93180120044.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":462415,"firstName":"Scott","lastName":"Boudreau","titleText":"Service and Parts Specialist","emailTxt":"Sboudreau@northendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/84721f460594.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":412835,"personPtyId":38566452,"firstName":"Zach","lastName":"Shepard","titleText":"Parts Manager","shortBioText":"Hey I am Zach Shepard. I have been in Mazda Parts since 2017, becoming Parts Manager in 2018. I enjoy talking cars with customers, and helping out people in the CX-5 group I help run. I spend my free time cooking, playing video games and spending time with my dog.","emailTxt":"zshepard@buynorthendmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/97fd8b14f0db.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1330560000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":12313,"personPtyId":38552635,"firstName":"Marty","lastName":"Babineau","titleText":"General Manager","shortBioText":"Marty Babineau has been North End's General Manager since 2005 when the dealership was purchased by the Colonial Automotive Group. Marty comes to North End with over 20 years Automotive experience. He is a longtime resident of Fitchburg where he lives with his pom' dog Adam.","emailTxt":"mb21958@aol.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/f1205b92936e.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":572629,"firstName":"Bryan","lastName":"Johnston","titleText":"Internet Specialist","emailTxt":"bryan.johnston427@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/a77a6eddd49f.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":629533,"firstName":"Logan","lastName":"Couture","titleText":"Client Specialist","emailTxt":"lcouture@northendmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/c4d8aeef292e.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":629532,"firstName":"Nico","lastName":"Deamicis","titleText":"Parts Specialist","emailTxt":"ndeamicis@northendmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/95d25bcaa39c.jpg","drDealerId":28812,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":619555,"firstName":"Scott","lastName":"Arciprete","titleText":"Sales Manager","emailTxt":"scott@buynorthendmazda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28812/employees/c7b220445964.jpg","drDealerId":28812,"dealerEmpStartDtUtc":"1567296000","industryStartDtUtc":"517968000","certifiedEmployee":false,"deptDscrp":"Sales"}]

North End Mazda

5.0 out of 5 5.0
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 5:00 PM

North End Mazda Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since September 2016

Our mission is to develop long lasting relationships with each of our customers by providing positively unique and memor

...

able sales and service experiences. It is this mission and never ending goal of being different that led us to develop North End Rewards. As a North End Rewards member, you are invited to enjoy exclusive benefits at our dealership, including service advantages and receive exclusive discounts when shopping at local merchants and much more!

"A proud member of the Colonial Automotive Group, serving Southern New England for over 40 years"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
481 lifetime reviews. Includes reviews of North End Mazda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 3, 2020

    Honest, straightforward, clear, no slight-of-hand sale. The only car buying experience I ever felt good about was with North End Mazda. Jason, Tom and... Dakota were all wonderful to work with.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Cote

    Manager

    (5.0) 90 reviews

    Tom Liddle

    Business Manager

    (5.0) 72 reviews

    Dakota Brouillard

    Mazda Client Specialist

    (5.0) 16 reviews

  • 5.0 out of 5
    May 14, 2020

    Took my Mazda 6 in for a Full Circle Inspection to get it ready for an inspection. Rob Newton took me through the entire process, let me know what needed... to be fixed and what I needed to keep an eye on. I was given updates and feedback which was very helpful for me. They were super friendly, helpful, and did the job right the first time. I'd highly recommend.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Newton

    Service Manager

    (5.0) 37 reviews

    Zach Shepard

    Parts Manager

    (5.0) 10 reviews

  • 5.0 out of 5
    May 14, 2020

    Took my Mazda 6 in for a Full Circle Inspection to get it ready for an inspection. Rob Newton took me through the entire process, let me know what needed... to be fixed and what I needed to keep an eye on. I was given updates and feedback which was very helpful for me. They were super friendly, helpful, and did the job right the first time. I'd highly recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Newton

    Service Manager

    (5.0) 37 reviews

    Scott Boudreau

    Service and Parts Specialist

    (5.0) 14 reviews

    Zach Shepard

    Parts Manager

    (5.0) 10 reviews

  • 5.0 out of 5
    April 25, 2020

    Great People at North End Mazda! Service is quick and the staff is very personable. Their low pressure approach absolutely works in their favor, because... I don't see myself getting my service done anywhere else. A place that cares about my time is a place that gets my money, every-time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Newton

    Service Manager

    (5.0) 37 reviews

  • 5.0 out of 5
    April 25, 2020

    Rob Newton is probably one of the easiest service managers I've ever dealt with. He valued my time, and didn't make me feel pressured when it came to optional... services. When I was quoted on a longer service appointment, he even offered a Loaner Vehicle for me to take instead of sitting around waiting. A+ in my book, the team over at North End Mazda can't be beat!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Newton

    Service Manager

    (5.0) 37 reviews

  • 4.0 out of 5
    April 4, 2020

    Looked at Mazda as well as Toyota, Subaru and Honda. Once I made my decision to purchase a CX5, my husband and I traveled to 4 Mazda dealers in New England.... North End Mazda is not only the closest to us, but had the best salesman and staff. No pressure, very knowledgeable and the salesman Mark spent 90 mins on the day we picked up my CX5 Signature to go over all the options!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Atkinson

    Mazda Sales Consultant

    (5.0) 160 reviews

  • 4.0 out of 5
    March 19, 2020

    Mark was great. He helped us w/ all our needs. Never made us seemed rushed. Pleasure to do business w/ him. Would recommend him to anyone.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 29, 2020

    The first time I went to North End Mazda I never felt pressured at all to buy. Mark Atkinson answered my questions and gave me the time to think over... my options before I made my choice. I just made my second purchase there today and already plan to go back again when I'm looking for my next car. The service after the sale here is also excellent. They explain everything extremely well and keep you informed as to the status of the work they are doing.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Liddle

    Business Manager

    (5.0) 72 reviews

    Mark Atkinson

    Mazda Sales Consultant

    (5.0) 160 reviews

    Michael Pinto

    Sales Manager

    (5.0) 38 reviews

    Rob Newton

    Service Manager

    (5.0) 37 reviews

    Scott Boudreau

    Service and Parts Specialist

    (5.0) 14 reviews

  • 5.0 out of 5
    February 27, 2020

    The process was so quick and easy. Fair, simple and upfront. Dakota was there to text every step of the way. 30 minutes from start to finish the day... of pickup

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dakota Brouillard

    Mazda Client Specialist

    (5.0) 16 reviews

  • 5.0 out of 5
    February 14, 2020

    Shopping for a new car at North End Mazda was a good experience. Great people working there. Logan answered all my questions and walked me through the... whole process.

    5.0 out of 5
    Customer Service
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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Logan Couture

    Client Specialist

    NOT RATED

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