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Best Auto of Manassas

(93 reviews)

Reviews

(93 reviews)

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Great car buying experience

Purchase a car today from best auto of Manassas, and it was a pleasant experience from start to finish, Mike the car salesman was very professional and shala very pleasant, I'm so happy with my car I purchased from Best Auto of Manassas, thank you very much LARRY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Audi 2004

Dear Mrs. Shahla, Thank you again for your time and consideration. I sincerely appreciate your kindness and professionalism. I look forward to working with you again. I love my 2004 Audi. Michael Wallace, Jr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

OI would like to say Michael Wallace Jr. Thank you for choosing our Dealership Best Auto. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. Thank you! Shahla !

Great Service *****

Best Auto of Manassas is a quality car dealership. One can tell right away that Mike and Shahla take care of the cars they sell and sell them at a good price. We intend to purchase more cars from Best Auto of Manassas. Thank you, Mike and Shahla!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank You David Scott taking the time and review !! Thank you for your business and for taking the time out to write a review. We hope to continue to earn the friendship with good people like you... Shala !!!

Fantastic Customer Service

I just bought a 2004 Volvo XC90 at this dealership. We were super happy with the car and help we got from Shahla, and it was worth every hour of the 4 hour drive from Roanoke VA. She was super sweet and on her feet the entire time, we test drove 4 separate cars and we're not pressured at all to make a purchase. Left with a hug and a smile on our faces.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service

We traveled three hours from Roanoke to come and see a 2004 Volvo XC90. It was definitely worth the trip and would be more than happy to go again. The woman working there is amazing, on her feet, and willing to do whatever it takes to get you the right car. We test drove 4 different cars before buying the one we came up there for and all were great. Left with a hug even after keeping them over an hour past closing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the Review. Thank you for Purchasing Your Vehicle from Best Auto Of Manassas INC. We appreciate your business . I look forward to the opportunity of serving you and your family. We hope you enjoy your Used Car; it was a pleasure meeting you! Thank you ! Shala!

Friendly, Helpful staff, great selection!

I found my dream car ( a PT Cruiser!) on Best Auto of Manassas' website, and headed down to see it. I was helped (not hustled) right away. The car I wanted was behind a few cars, but they got it out and I took it for a test drive. I loved it, but had a few minor concerns... Mike assured me that he would take care of them. It was late on a Saturday evening and I had a rental car, so we agreed I'd come back in a few days. Shahla helped me through the paperwork, and I paid a deposit. I came back to pick up the car on Monday, and Mike went above and beyond on his promises! Mike, Shahla and all the staff are very down to earth, friendly people, they stand by their service, and their word. I genuinely enjoyed the whole experience, and am enjoying my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your time and review. I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence! Thank you so much. We appreciate your business and look forward to seeing you again Thank you

100% amazing service

I am 17 years old and I came with my parents today to buy a used Jeep Liberty. Shahla helped us for hours and helped us come to an extremely could price for my dream car! She was the sweetest women ever and I wouldn't have wanted to get it from any other auto shop. 100% pleased and left happy :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Dear for your positive feedback about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle. Thanks so much and we will share your feedback with our team.

BEST CUSTOMER SERV**********

VERY PROFESSIONAL AN GAVE ME THE RIGHT TRUCK I WANTED. I AM VERY BLESSED !!!!! by TORLYNN DORSEY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding Customer Service

The sales representative (Shahla) went above and beyond to make sure that we have a pleasant buying experience without the salesperson pressure. She showed us many vehicles and helped us select the right vehicle. We are very satisfied with her service and recommendation. Moreover, we encountered an issue with the battery several days after purchasing the vehicle and she replaced the battery with a brand new battery for free. I highly recommend this dealership and salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

On behalf of everyone here we would like to thank you for visiting our website and giving us the opportunity to earn your business. We are committed to serving our customers and look forward to hearing from you. Best Shala Thank you!

Excellent!!!!

Great customer service, I love Shahla and her husband!!! They get everything done as soon as possible! Love love love! definitely the best customer service I have received!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business ! Thank you for choosing us. We appreciate your business and hope to serve you again soon. Shahla.... Salesperson :)