Mercedes-Benz of Durham

Worst experience I've ever had from a service department .

The Mercedes team was simply amazing. They handle all the issues without an hassle. When I picked up my car it was cleaned and all the safely issues made me feel at eased.

I took my suv in to have an error message reset. I was told it would be 1.5 to 2 hours, but it was closer to 4. Other than that the waiting area was nice and the service person seemed nice and very knowledgeable.

I drive my Airstream motor home (built on a Mercedes Sprinter chassis) back and forth from FL to Maine. Sometimes Mr. Murphy of if it can it will go wrong fame comes along for the ride. The day I drove to Raleigh I got error messages about problems with the antilock brakes and the skid control. Also the cruise control didn?t work. My nephew lives in Raleigh so he got dealer phone numbers for me. First call they couldn?t do anything for 2 weeks, the next call the girl didn?t know what a Sprinter was. I had told her what I had but it didn?t dawn on her until a long check in process what I had and her dealership didn?t work on Sprinters. Last call was to Hendricks Mercedes and they were very helpful. This was on a Friday, my nephew came with me to drop it off. I was able to spend the weekend with him and his family. But the repair was done by 5 and we went back to pickup my home away from home. I had a very nice visit parked in their driveway. Sorry it?s so long!

Seth Wilford our service advisor is outstanding in keeping us informed and explaining repairs in layman?s terms. Service is everything and M-B of Durham delivers on their promises.

Service team is honest and. John was always there for me. When my classic Mercedes was no longer a car to use on a daily basis they helped me find a newer used car that is wonderful. Lauren was my sales agent that worked hard to find me the best car.

It was a good experience with friendly and attentive staff

I was very much satisfied. The services provided met my expectations.

BlueTeck recall service is completed. I had a loaner car. Service was good. Jeff is helpful. Just took longer time thsn planned and long waiting time in facility.

Horrible experience. Communication regarding repair not clear. Was never given a loaner. Went without a vehicle for 2 weeks. Car was returned and ceiling had stains from mechanic touching (possibly oil; some type of residue). Quick communication when car was ready for pick up and payment was being requested. Sent an email to the manager Cameron Johnson and it has been 3 weeks and he has not responded to the poor experience.