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Mercedes-Benz of Durham

(190 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

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See all 27 vehicles from this dealership.

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Reviews

(190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Durham from DealerRater.

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Enriquez is wonderful!

Enriquez is wonderful! He is very helpful, patience, understanding, and more than willing to help you over and over and over until you get it right. He’s a large assets to the company!

Enriquez is wonderful!

Enriquez is wonderful! He is very helpful, patience, understanding, and more than willing to help you over and over and over until you get it right. He’s a large assets to the company!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Robert Rand, we are very happy to have provided you with such a positive experience!

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I've had the pleasure of visiting the dealership multiple

I've had the pleasure of visiting the dealership multiple times, and the entire team has been consistently great. However, Rodrick and Lena truly stand out for their exceptional service and professionalism.

I've had the pleasure of visiting the dealership multiple

I've had the pleasure of visiting the dealership multiple times, and the entire team has been consistently great. However, Rodrick and Lena truly stand out for their exceptional service and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Masoud Yousaf, we're happy to hear you had such a positive experience with our team!

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Jaymar Pagan, Cameron and Daniel knocked it out of the

Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the job done and went above and beyond. Thank you Mercedes-Benz of Durham for taking care of my family like your own.

Jaymar Pagan, Cameron and Daniel knocked it out of the

Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the job done and went above and beyond. Thank you Mercedes-Benz of Durham for taking care of my family like your own.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Stephanie, thanks for your praise and kind comments about our team.

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Avery was such a delight and so helpful during my

Avery was such a delight and so helpful during my service! I would definitely suggest going through her !

Avery was such a delight and so helpful during my

Avery was such a delight and so helpful during my service! I would definitely suggest going through her !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Karen, thank you for your kind words and this wonderful review!

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I was given the best kind and professional service by

I was given the best kind and professional service by Chris, Cam, Gordon and David. They went above and beyond to my satisfaction. It,s a pleasure to bring my cla 250 to them for the best service possible. Thank you Guys !!!! :)

I was given the best kind and professional service by

I was given the best kind and professional service by Chris, Cam, Gordon and David. They went above and beyond to my satisfaction. It,s a pleasure to bring my cla 250 to them for the best service possible. Thank you Guys !!!! :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joe, thank you for sharing your positive experience!

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Bought my C300 from this dealership and loved my

Bought my C300 from this dealership and loved my experience with Noor! Moose made the paper work really easy for me as it was my first time financing a car. These two are amazing! They’ve got a life long customer in me.

Bought my C300 from this dealership and loved my

Bought my C300 from this dealership and loved my experience with Noor! Moose made the paper work really easy for me as it was my first time financing a car. These two are amazing! They’ve got a life long customer in me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Michael, we are very happy to have provided you with such a positive experience!

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I had an amazing experience at this dealership.

I had an amazing experience at this dealership. They helped me get my vehicle in at a timely fashion.

I had an amazing experience at this dealership.

I had an amazing experience at this dealership. They helped me get my vehicle in at a timely fashion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Me55, we are very happy to have provided you with such a positive experience!

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I recently got a chance to stop by this dealership and

I recently got a chance to stop by this dealership and everyone was so friendly and helpful. From the moment I walked in I was greeted by Ms. Kelsey who was warm and welcoming. Everyone made me feel like a valued customer. Will be back!

I recently got a chance to stop by this dealership and

I recently got a chance to stop by this dealership and everyone was so friendly and helpful. From the moment I walked in I was greeted by Ms. Kelsey who was warm and welcoming. Everyone made me feel like a valued customer. Will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Millym99, thank you for your kind words and this wonderful review!

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Noor was very helpful and kind and seemed like she was

Noor was very helpful and kind and seemed like she was happy to help me!

Noor was very helpful and kind and seemed like she was

Noor was very helpful and kind and seemed like she was happy to help me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Yaseen, we're so glad that we were able to go above and beyond your expectations!

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Noor, Daniel, Moose, and Lena were very helpful and kind.

Noor, Daniel, Moose, and Lena were very helpful and kind. Great experience! I would highly recommend this location.

Noor, Daniel, Moose, and Lena were very helpful and kind.

Noor, Daniel, Moose, and Lena were very helpful and kind. Great experience! I would highly recommend this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Rsamara, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations!

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See all 190 reviews