Reviews
Service
Excellent facility and perfect customer service! Made my experience an excellent one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vera Whisenton, we're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day.
Review
Horrible experience. Communication regarding repair not clear. Was never given a loaner. Went without a vehicle for 2 weeks. Car was returned and ceiling had stains from mechanic touching (possibly oil; some type of residue). Quick communication when car was ready for pick up and payment was being requested. Sent an email to the manager Cameron Johnson and it has been 3 weeks and he has not responded to the poor experience.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Brittany Mccombs, we appreciate your honest feedback, as we are always looking for ways to improve. Cameron Johnson our Service Manager will reach out to you to discuss this matter. Thanks again for bringing this to our attention.
Great Experience
The customer service team of Cynthia and Kierra was friendly and professional. They quickly pointed me in the right direction which was welcomed as I was on a time crunch. Jacob made the process easy and simple.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Andre, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Until the next time we meet, take care!
Excellent dealership
Great service department. Service personnel were all courteous. Work was exemplary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mickey Kesselman, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!
Revuew
Completely satisfied with service.service advisor was efficient and easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elva Weigle, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Would highly recommend
The buying process when buying my Mercedes gls was smooth and I love my gls. Also, When I had to take my gls in for minor repairs Kris in the service department in Durham was great at helping me get my gls in and was very helpful. Everyone there was wonderful! Would highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stephanie Nugent, thank you for taking the time to leave a review for us at Mercedes-Benz of Durham. We're happy we could meet your expectations! Have a great day!
Car purchase
Friendly staff. Provided options Helpful........................................
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James Theodosakis, thank you for sharing your positive experience! We're looking forward to your next visit with us!
MaryAnn Wren is IMPRESSIVE and AWESOME
MaryAnn Wren was absolutely fantastic to work with. She completely changed the way I view the car buying experience, made it so easy and convenient, and created a great experience for us start to finish. We selected the car on a Thursday afternoon, she sent the paperwork that evening and then on Friday she personally delivered the car to our house. We signed the last few items there and she took our previous vehicle and left us with our new one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Jones Family, we are so happy to read such a great review about Maryann and Mercedes-Benz of Durham! We hope you have a great day!
Excellent service
Their service dept is world class and chris qas exceptional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul Boyer, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pleasant
Our sales agent Cam and his manager were great and the experience was very satisfying. Will send my peeps your way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Madelaine Muller, thank you so much for the positive review! We hope to see you soon!