Jack Hanania Chevrolet

Sales manager and finance manager were the worst I have ever dealt with. Tried to deny me GM incentives that were available. Misrepresented the dealerships enrollment for EV federal credits. Dealership has never given me a call back. Have filed a complaint with GM.

I had an incredibly disappointing experience with this dealership, and I feel obligated to share my story to warn others. I purchased a truck for my mom on 01/11/2025 and was verbally assured that they would replace both headlights and the third brake light (3rd brake light broken, headlights both had extreme condensation and held water when rained upon causing very poor visibility and non working functions)even after I asked for this commitment to be documented on the "I Owe You" form. I was told there was no need to write it down since they weren’t adding aftermarket parts, which I foolishly trusted. After several text msgs and calls to the salesman Zach I was scheduled a service appointment for 01/22/2025 at 8:45 AM, traveling 40 miles from Jacksonville to the dealership. Upon arriving, I was informed by Christine in the service department that I did not have an appointment. She then called Zach over and added that the manager had decided against making the repairs because it would cost $4,000. The kicker? No one had bothered to call me and let me know about this sudden change. While standing there trying to figure out how to inform my mother about this I was given two options: return the truck or keep it as is. Returning it wasn’t an option for me because I had already invested in repairs after taking the truck to a certified shop the Monday after purchase. The mechanic found that the vehicle, which the dealership claimed had “gone through the shop,” required significant work: New shocks and struts End links Rear rotors and pads Inner tie rods And to top it off, I had to get an oil change the next morning because they sold me the truck with 0% oil life and only about 5 quarts of oil came out of an 8.5-quart engine. So again, giving the truck back was not an option because i know i was not going to get the money i already started investing back. While leaving the dealership, I was stopped by the salesman, who informed me that the manager Dan said "he will try to get it covered under warranty" by the end of the day. I followed up every day via text and was repeatedly told, “We’ll let you know by the end of the day.” No one ever followed through. At this point i am stalling with my mom on delivering her truck because she lives in Sunrise, FL. I call again frustrated and spoke with Dan, he then stated that he is trying to go aftermarket route, at this point i told him i didn't care if he made it in his garage i just need it, i even gave him an alley-oop by telling him the dealership does not have to do the install i'll do it. He got excited and assured me AGAIN that he will have it and the salesman will follow up by EOD. My mother just made her first payment to a truck she hasn't seen or driven yet because of the safety issues of poor/no lighting and no turn signal. Today is 02/19/2025 no one has returned my calls. I even gave another option, refund my $3000 down via check for pick up and i will go buy all the necessary parts needed and forget the entire disgusting process. NO RESPONSE This dealership sold me a vehicle in poor condition, blatantly lied about the repairs, and completely failed in their customer service. They wasted my time and money while showing zero accountability. If you’re considering buying a vehicle here, think twice.

This dealership , Alex emailed me 7 years 100,000 mile warranty and 53,997 for the purchase of a 2023 high country. He lied about the warranty and the 53997 price turned into 65k out the door. He also mentioned how great the price was, to suck me into driving 50 miles to purchase this vehicle. I have solid proof of his lies and tactic s that are false. Liar… beware of this dealer they will rip you off.

We went in to look at one vehicle that didn't work out but, Simo our sales rep was very flexible in placing all the potential options in front of us. Simo was able to address our questions directly and considered our short time timeframe to find a car. It's good to find sales people today without the old used car attitude.

After contacting the dealership, I was informed that by paying cash…would mean that I would pay $3000 dollars more than the listed price! What? She tried to explain that it was in the fine details (but I had yet to find it). So your price listed is actually no accurate because of how I choose to pay? That’s not okay with me. I can buy from other dealerships where the prive is the price, no matter how I pay.

Fast and easy ,great crew working here , Aldi our sales associate , was a pleasure to have her working our deal .

This dealership was awesome! Found exactly the vehicle we were looking for! From sales (Jeremy Cooper awesome) to finance to out the door was a great and quick experience!

If only there was a way to give these money stealing, blood boiling, scoundrels 0 stars believe me I would. Not even a month into ownership of this vehicle the AC stopped working and all they had to say was "as is". it's not their problem. $1600 dollars later and now the transmission is going bad After finding out it's $6000 and very common in this truck as it's a Chevy Colorado and informing them of such they refuse to answer my calls and are practically leaving me stranded after spending loads of money on this vehicle not even 5 months ago and that they portrayed as a reliable in good condition truck that was fully inspected by there service department but Yet to find out it's a lemon that they had to sell to someone like me and to be screwed over and left in the dirt with no way to contact them. I am at a loss for words how they can sleep at night knowing someone out there like me and who knows how many other people are driving around with a vehicle they sold us that's falling apart ,moments away from leaving me stranded at any giving point and lying to my face and acting as if my calls are a joke. How could you even call yourself a business if you do that to your customers it seems to be unreal that they sold me this Truck for over 15,000.00 Dollars now I'm going to have to pay for a attorney I can't believe this company has been around for 30 years and couldn't sell me a truck that would last for 6 months.

Second time purchasing through Hanania Chevrolet. The first experience was great and would have resulted in five stars. The second, and most recent (October 2024), was good up until we drove off the lot with our brand new truck and the "We Owe You" in hand. It has been over a month now and every time we have called to ask where the steps and floormats are that come standard on our Trail Boss (and are listed on the window sticker) we get told that they "might have to just order them" for us since they aren't in. When I called to talk to the sales manager, Rick, he got very aggressive on the phone with me. He made false accusations against my husband, started raising his voice, wouldn't let me speak, and it got so bad I was practically yelling so he could hear me ask him to please let me finish my sentence. He refused and was so verbally aggressive and unrelenting that I ended up having to hang up on him. It is so sad that we came back to Hanania because of how wonderfully they treated me on my last purchase, and now we would never recommend them to anyone. Top it off, they owe us the items (plus installation) that we paid for in our deal (because these items come standard with the Trail Boss package), but we aren't sure they will honor their "We Owe You" at this point. So if they don't, we will have to pay over a thousand dollars elsewhere for the items plus installation that we have already paid for in the cost of the vehicle. If you do choose to give Hanania Chevrolet a try, we hope you have a better experience than we did. Just please be careful and try to avoid interacting with Rick, the sales manager, if you have any issues or questions. You don't want to get on his bad side!

THE BEST!!! I had a seamless buying experience and trade in. My advisor Jeremy and Rick the sales manager made me feel comfortable and made the purchase a pleasure. I had a couple small issues with the vehicle on way home but taken care of with dispatch and care! Jack Hanania Chevrolet and the Hanania group is the place to be. Highly Recommend!!!