Intellicar

I love my truck but the xxxx and broken promises I am currently experiencing is beyond words. 1. The vehicle I purchased had an accident in its vehicle history. I had to pull my own Carfax to figure that out. Once I brought it to the manager’s attention, he would not mark down the price at all. Though it had a history on it, I was cool with it. I’m a vehicle fleet manager so I am really good with vehicles. 2. Missing Vehicle keys: The key that I was issued was not the original key. I purchased a 2019 Ram Limited, you would think it would have the original keys. I was provided one key upon delivery and I was told that the second key would be mailed to me. When I followed up, I was told that there was “no longer” a second key. The key they issued me stop being recognized in the vehicle so I spent over $400 getting new keys from the Ram dealer, I have the receipt. 3. License Plates: Though I recognize that we are in a pandemic and things are delayed, but I purchased the vehicle on 3/26/2020 and today is 6/6/2020 and I don’t have any hard tags. I had to drive two hours from Stafford, VA to Dover, DE to get another temporary license plate. What really grinds my gears about the dealer is that they are a CARFAX certified dealer but the vehicle I purchased didn’t have a CARFAX from the dealership, I had to pay for and pull my own...I have that receipt as well. I hope that I get my license plates soon so I can drive the truck with a reduced risk of being pulled over and I can fully enjoy my ride.

The guy that sold is the car was very nice, no complaints ya there. We do, however, find that there were a few problems that they seemed to have conveniently left out. I wouldn’t go to this particular dealership again.

They sold me a nice car come to find out it was in a accident I’m that was never disclosed to me and when asked they said it just had a paint job that’s all just beware and if you have to get a car from here ask lots of questions

Do not, I repeat do not do business with these people, they are scammers, ruthless money hungry salesman who’ll say anything to make a sale, my recent experience with them confirmed all the bad things said about used car salesman,

I can’t say enough about the wonderful team there who helped me buy a used, low mileage car. I had been to 4 dealerships and was not given good service at all. I was treated very disrespectfully and found all the salesmen condescending and rude! A.J., Steve and Justin were awesome, stellar customer service! They know how to make you feel welcome and took care of everything in a prompt fashion. Thank you guys so much! I’m telling everyone about you!

I was greeted by Steve Hughes. Steve was courteous, knowledgeable, patient, and respectful. Took me for a test drive, explained how everything worked and made sure I understood, that was cool. I told him I didn't want to be there all day, I wasn't, I was very pleased.

My salesman was Justin. He started out with a bang. Then after I told him what I wanted and he said it would happen, he tried selling me something completely different. I went off and he got nasty with me saying I was in the wrong for getting mad. Then when it was all straightened out, he talked us into an extended warranty. I had the vehicle less than a month and had to have new tires put on because it was out of alignment. Had it aligned and there were SEVERAL parts broken that had to be replaced. Turned it into the warranty company and it was declined. $3000 later out of MY pocket it was fixed. Reached out to Justin and till this day still hasn’t even commented on it. Went for another oil change, and the back brakes were gone as well as rotors. $400 later it was fixed. Decided to get rid of it before there was something else happens. Asked for refund on Gap insurance (pro rated of course) and the warranty. Justin said he would see if I could get a refund. Waited a week and text Justin for an update on approval. No response. Text him again today asking if he was ignoring me. He text back saying I was threatening him and he was on vacation is why he didn’t respond and now that he is back he has been slammed. Proceeded to tell him all he had to do was communicate and this could have been avoided and that I didn’t appreciate him saying I was threatening him as that was a bold face lie. I then ask for the owners contact info and now he won’t respond. This dealership is the reason car dealerships have a bad name of salesman doing whatever including screwing you over to make a sale. Steer clear of this business as they don’t give a crap about you and your hard earned money. Crappy cars and crappy salesmen.

My husband and I are VERY happy with our purchase from IntelliCar. We were first time buyers and AJ @ Intellicar in Dover,DE was an AWESOME HELP!!! The process was very easy and AJ was patient and helpful every step of the way to get us into a 2013 Dodge Avenger (DIDN'T SEE THAT COMING LOL) If you are a first time buyer and need help purchasing a vehicle GO TO INTELLICAR(in Dover, DE) AND ASK FOR AJ. Everyone is cool but WE worked with AJ....ok I'm done. #INTELLICARISIT

This was the easiest car buying experience I've ever had. AJ an Mark were excellent to work an got me into the car I wanted with no problems

All the responses from the salesman, AJ, were prompt. However, sometimes parts of questions went unanswered. I finally asked for a copy of the PO to be sent. A week later I asked where it was. I was told it had been sent. I keep all my emails for at least a month, no email with PO. I had also asked - We have a problem here AJ. The photos of the car don't jive. The VIN has the interior of the car 'grege', your listing says 'gold'. The pictures show the door panels 'gold' however the interior shots show grey upholstery on the seat and dash as well as the door panel opposite the camera, that picture taken of the passenger side door panel taken from the back of the car with the door open shows a 'gold' panel. Not a good sign on your part. How about explaining that. .I also asked for the name of the office manager or owner. Please follow up. The answer was - The panel on the door is gold which is plastic material and the actual seats are grey which are cushion, I'm not sure why the put gold instead. A Toyota salesman I contacted refuted this. BEWARE