Hertz Car Sales Smithtown

First and foremost we absolutely love our car. Hertz Auto Sales in Smithtown came to us as a recommendation by a friend who purchased his vehicle there. The service we received while at your dealership was exceptional. Jeremy worked extremely had to get us the vehicle we wanted and well with the car no complaints to date. Though the experience with your dealership was a great one...regrettably the follow up has been horrendous. When we purchased the car on 03/16/2019, Jeremy, told us that the car came with a second key and that it would be sent over night to our home when ready. A couple of weeks passed by and nothing. I called Jeremy who was busy at the time so left a message. No call back. A week later I emailed Jeremy, no response. Emailed again a few days later...no response. Called again, spoke to a nice young man, who again said Jeremy was busy and left another message. AGAIN NO CALL BACK. Called back a week later, spoke to the same gentleman, and this time asked to speak to the manager. He placed me on hold and then came back on the line to ask what I was calling about. After explaining the reason for my call he said he would look into it and that someone would return my call . NO Jeremy, NO Manager, NO call back. Called back again the following week and the same gentleman placed me on hold yet again, to tell me that the key had already been sent, but gave me no details, tracking number, dates, nothing. This was supposed to be "overnight-ed" remember? NOTHING. Called the following week and the same young man... this time he says they are not sure what happened and that they would need to track it and call me back. Guess what....NO CALL BACK. Now I'm really pissed. Tuesday, 5/21 - Called AGAIN and FINALLY got JEREMY (ONLY because he answered) and all he could say was heeey Veronica, yea we dont know what happened to that dang key, so I'm going to have to send out a guy to make the key for you. He can go to your house or work. He will be there Thursday. Where do you prefer? Work. Great! Ill send him over Thursday. He will call you to make arrangements. It is now Friday, 6/7 and still NO Common Courtesy, NO Apologies, NO Call and NO KEY. I can't begin to tell you how extremely frustrating this has all been. I am a Supervisor and I fix problems and handle complaints daily. I pride myself on my customer service skills. I try to resolve issues as quickly as possible to avoid patients being unhappy with our services. I can not understand why its been so difficult for Jeremy or Hertz Management to accept responsibility for their lack of professionalism and just resolve the issue! Dodging my calls or emails will not make it go away. Now next stop, 1-1/2 hour drive to Hertz to take care of business myself. Absolutely, infuriating and unacceptable.

First and foremost we absolutely love our car. Hertz Auto Sales in Smithtown came to us as a recommendation by a friend who purchased his vehicle there. The service we received while at your dealership was exceptional. Jeremy worked extremely had to get us the vehicle we wanted and well with the car no complaints to date. Though the experience with your dealership was a great one...regrettably the follow up has been horrendous. When we purchased the car on 03/16/2019, Jeremy, told us that the car came with a second key and that it would be sent over night to our home when ready. A couple of weeks passed by and nothing. I called Jeremy who was busy at the time so left a message. No call back. A week later I emailed Jeremy, no response. Emailed again a few days later...no response. Called again, spoke to a nice young man, who again said Jeremy was busy and left another message. AGAIN NO CALL BACK. Called back a week later, spoke to the same gentleman, and this time asked to speak to the manager. He placed me on hold and then came back on the line to ask what I was calling about. After explaining the reason for my call he said he would look into it and that someone would return my call . NO Jeremy, NO Manager, NO call back. Called back again the following week and the same gentleman placed me on hold yet again, to tell me that the key had already been sent, but gave me no details, tracking number, dates, nothing. This was supposed to be "overnight-ed" remember? NOTHING. Called the following week and the same young man... this time he says they are not sure what happened and that they would need to track it and call me back. Guess what....NO CALL BACK. Now I'm really pissed. Tuesday, 5/21 - Called AGAIN and FINALLY got JEREMY (ONLY because he answered) and all he could say was heeey Veronica, yea we dont know what happened to that dang key, so I'm going to have to send out a guy to make the key for you. He can go to your house or work. He will be there Thursday. Where do you prefer? Work. Great! Ill send him over Thursday. He will call you to make arrangements. It is now Friday, 6/7 and still NO Common Courtesy, NO Apologies, NO Call and NO KEY. I can't begin to tell you how extremely frustrating this has all been. I am a Supervisor and I fix problems and handle complaints daily. I pride myself on my customer service skills. I try to resolve issues as quickly as possible to avoid patients being unhappy with our services. I can not understand why its been so difficult for Jeremy or Hertz Management to accept responsibility for their lack of professionalism and just resolve the issue! Dodging my calls or emails will not make it go away. Now next stop, 1-1/2 hour drive to Hertz to take care of business myself. Absolutely, infuriating and unacceptable.

Buying a used car from Hertz was made very easy by Jeremy W. in Smithtown, Drove my new car home that same day. Very happy with my purchase, car drives great. Would have given 5 star and will change all to 5 star when I am given the extra key and booklet. The only snag in the purchase was I was given one key and no booklet for the car. Jeremy claims he has ordered both for me, Thank you Jeremy.

I bought a car from your Smithtown dealership in 2017, and it is the absolute worst car I ever purchased. The car has been breaking down systematically since I purchased it. The car has been in the shop virtually on a monthly basis. Everything started to break down, from replacing the distributor cap (it was cracked) to replacing computer parts... After the warranty expired, the turbo went on the car and the engine subsequently seized. No one knows why, since we had just had the oil changed (did so regularly) the week before. As a consequence, I decided to put in a second engine. After all, the car is a 2015 model. Its only 3 years old. It shouldn't be having these problems. I was wrong... The car still experienced problems continually. Problems that could not be from driver abuse. It just kept breaking down. Last month, the car overheated so badly that I had to have it towed to my auto mechanic. Apparently the cooling fan malfunctioned, the gauges stopped working because of the computer, the heater stopped working (same issue), and as a result the car overheated so badly that it cracked the head. Unfortunately, now I am being told that the rebuilt engine I put in the car also needs to be replaced. I have literally put over $8000 worth of repairs into this car since I purchased it, and now I’m stuck with a $8000 car loan (the car is a Chevy cruze 2015). I’m a furious over this. An absolute lemon from the day I took it off of the lot (had to replace the brakes a week later). People should be aware that the cars they sell need to be fully checked out by an independent auto shop before purchase. I purchased the vehicle for $12,000. I've put in over $8000 of repairs into the car, and still have a $8000 balance on the car loan. I couldn't be more disappointed. PS.. I tried speaking with a representative from your Smithtown office (twice), but he never returned my call.

We (my parents) were initially told that the entire process, & pick up of a used car we purchased only required that the new owner of the used car (me) provide a signature, upon which, as told by the employee, we would be able to walk away & drive off the lot w/ our newly purchased vehicle THAT SAME DAY. To our surprise however, upon our return visit, which included the vehicle’s owner (me) providing my required signature as instructed, in addition to PAYING for the vehicle in FULL, we were unfortunately & surprisingly informed at that time that we would not be able to retrieve the car we just had paid for. We were then told that the car would likely be ready for us to pick up in 3 days time. Today is 3 days later, & yet upon our contacting them (via phone) in an attempt to confirm their word or assurances for the 2nd time, we were yet again informed that the particular issue(s) preventing us from driving away w/ our vehicle, which was already paid for in full, remained unresolved at that time. Not only do we have to accept that their misinformation & lacking capabilities have now resulted in our inability to retrieve OUR purchased vehicle today, but additionally, it may or may not be dealt w/ by tomorrow either. Unfortunately, due to their unprofessional management & repeated failures up until now, we are unable to trust or rely on their continued assurances. I guess we will just have to see. Nearly four (4) days ago, we paid for that vehicle, in full. We own that vehicle. However, that purchased vehicle has remained in their physical possession for the last 4 days. We have completed ANY & ALL given instructions throughout. I find it almost laughable that their inability to successfully maneuver & coordinate within or amongst the logistical processes & procedures or contacts that are directly related to, or involved w/ their supposed area of field of business are so pronounced & unacceptable, & yet they have somehow managed to properly & reliably remain fully functioning as it concerns continuing to make sales & take money from customers. Moreover, I find that their flippant & nonchalant attitude towards issue(s) primarily concerning the misinformation or misfortune of their clientle or customer base only leaves me feeling even more disregarded & downright disturbed. You do not need to go much further beyond their empty apologies for you to begin to get the general sense that their not so much concerned, nor care & consider much about an issue that primarily inconveniences their customers or clientele. So long as it doesn’t negatively effect their profits. I took time out of my schedule to write this review. W/ that being said, do not make the same mistake that we have. It’s a bit too late for us. They’ve already gotten our money. But not yours.

From the moment we walked in, we were very pleased! No pressure, answers to any question we could ask, and friendly environment made for the perfect purchase. The gentleman who helped us (Joe) was great, the selection was phenomenal, and the prices were wholesale! Hertz's Maintenance is spot on the vehicles are like new! We can't possibly convey in words how good this place is....

After owning this car for a week I regret it. First day I went to look at the car it was in the shop, ok no problem. Got a call the next day it came back and it was disgusting, food and cigarette ashes everywhere. After seeing it cleaned I purchased it. They forgot to call me the next day to tell me the car was ready to be picked up. When I picked the car up it was below EMPTY. After going straight to the manager he had someone put 1/2 a tank of gas in it. After owning it only a few days I’ve notice the front tires are near bold and have no traction, and the brakes squeak like a train in a subway when stopping. I’m hoping Hertz will do the right thing by making the necessary repairs to my vehicle so I can drive it safely with my family.

After visiting several car dealerships, and the having gone through the typically exasperating experience, I decided to give Hertz Car Sales a shot. I never thought I would say these words about the car buying process, but it was easy and flawless from start to finish. I identified some of the vehicles I was interested in online, and made an appointment. The salesman I worked with was Jeremy, who was prepared with the keys and some additional suggestions when we arrived. Our experience with him was outstanding from start to finish! He answered all of our questions and expedited the whole process-no haggling, no pressure, no nonsense. We left with the vehicle that day, and he received a hug from both of us at the elation and satisfaction with the whole experience! The next time I purchase a vehicle, it is going to be impossible to go anywhere else...

Bob was very helpful. Walked in on a busy Saturday and I needed a car by the end of that day. He made the process very easy and less stressful. I love my new car.

Joe jones provided excellent customer service l and made he process painless and easy. I would highly recommend him to any one else who is looking to buy.