Shottenkirk Ford

While waiting for a $99 transmission diagnosis, I looked at new vehicles because it has 140,000 miles. Service department came back and said I needed... a $4,600 transmission. Realizing that my trade-in value was now in the tank, I left, but I went to another local mechanic for a 2nd opinion. After checking the fluid, he showed me a black fluid - obviously a sign that I had not maintained the transmission like I should have. I made an appt with him for the following morning to change it out. Following this $150 service, my truck runs like it's new. The Shottenkirk diagnosis infuriated me! They were going to offer me next to nothing on a trade, sell me a truck, and then resell my truck for a $4,600 + gain! I went back to Shottenkirk to discuss this with the Service Manager. His name is Greg. Greg listened to my story as if he was really inconvenienced. He was unmoved at what was done and completely discounted my experience. He said that I just wanted my $99 back which I found to be a despicable way to treat a customer. I got upset and he pointed to the door and told me to get out and he didn't care if I didn't come back. I brought this to the attention of the Sales Manager and he said he cared and they'd be in touch as they meet every morning and he'd address it. He hasn't called either. I think they work together as two teams playing for the same goal - maximizing profits AT THE EXPENSE OF THE CUSTOMER. Don't trust this location's Service Department. They will screw you!! They almost got me.

Service department performed a $99 diagnostic on my transmission and said it needed to be replaced - $4,600. I took the F150 to a local mechanic who checked... the fluid and said it needed a service. Filter was very dirty! Truck runs new now! Went back to Shottenkirk to bring this to the attention of Greg, the Service Manager. He listed to me and when I said it was a shame that his guys go to school for this and it was despicable that this happened, he told me to leave! In fact, as he stormed out of the service department into the shop, he looked back and said he didn't care if I didn't come back! Two Shottenkirk employees witnessed it. These guys are crooks. I was looking to trade my truck because I believed them at first. Nothing like telling me my truck's value is $4,600 less than I thought only to do business with them and then they resell my truck with a simple transmission service! WORST EXPERIENCE IN A VERY, VERY LONG TIME!! THIS PROBLEM STARTS AT THE TOP OF THE DEALERSHIP - AVOID THIS PLACE. MANY OTHER FORD DEALERS IN THE AREA.

I took my vehicle to this dealership twice for service. Each time I took my vehicle there tgey tried to up sale me on services that had nothing to do... with the service I was there fir and they tried to tell me I needed a break job. The first time I was there My truck was running a little rough I knew there may be an issue with spark plugs or something in that area which they determined as well. They came to me telling me I needed a break job really bad on my front breaks. I was confused because I never seen my truck on a lift or my tires off but you are telling me I need a break job. I said no and asked why are they looking at my breaks when I am there for my engine. The lady told me it was a good time for it they had a special it would cost me a little over $400.00 an axel. I said no please just gix the issue at hand. Later she tells me my truck is ready and she tried to charge my over $800.00 part of the cost was for a break job I had stated on two occasions I did not want it. We discussed the issue and finally they removed the charges and she said ???I guess you got a free brak job.??? The next time I brought my truck I needed an oil change and my interior AC motor was not working properly. When I have them access the issue they determined the same thing. I tell the guy to fix it. He comes back an tells me I need a break job. I asked why are you checking my breaks I need my oil changed and my interior AC motor fixed. He comes back and tells me my air golter is dirty I ok them telo replace it. He comes back and said they did not have an AC Motor but he could order it. He told me the total cost for part and labor I tokd him to order it and schedule me for the repair. About 15 minutes later he comes back and tells me they have the part and can fix the issue. I said to him but you said you all did not have the part. He said no we have it and we can fix your truck now you want have to come back. I have already been there for over 4 hours so I told him to fix it. The area did not look like it have any work done and the AC Motor worked for the drive home. I did not drive again because I was in the hospital for surgery I take my truck on a road trip the following weekend and no AC the motor is not working again. I brought it back the guy just tried to charge me $69.00 to fix it again telling me the harness burned out and the mechanic with replace it for free it I buy the part. I told him this is crap to give me my truck I an not paying again to fix an issue I pay to have fixed a week ago. He said they would fix it without charging me he did not want me upset. Oh did I mention he tried to up sale me again during this process. I will never use their services again nor will I buy anything from this dealership. If this how they treat me when they are trying to get my money I know it???s not going to get better afterwards.

Ian Levandoski handled our purchase of a new 2018 Mustang over the phone which allowed us to not have to drive all the way to the dealership until the... paperwork was ready. We got a fair price and when we arrived the car and paperwork were ready to sign. Everything we were promised was delivered. Definitely call Ian if you want to purchase a car. You won't be disappointed.

Ian Levandoski our sales rep was fantastic. He found the car we wanted and made the whole process so easy. He is very professional and super responsive.... The management was easy to work with to iron out all details and the car was ready as well as the paperwork when we arrived to pick it up. The entire sale of negotiated over the phone saving us time driving around and we got exactly what we wanted. Highly recommend Ian and his team.

I was solicited for a year to trade my vehicle for “a newer model at a lower payment”. I finally agreed to an appointment when I felt the payoff... was far less than the value. I verified the current trade-in value on NADA and I was only offered half of the value of my car. I thanked the finance guy, Rick, for his time and he thanked me for being “being unreasonable”. RUDE!!

Jake and Jeff were great to work with. No stress process. My wife, Patricia, and I actually enjoyed our visit to the dealership. We would recommend them... to anyone looking for a vehicle.

Just brought a vehicle from them. They were wonderful. Thanks to Jake and Rick who worked with us until we made a decision. If you want to buy a vehicle... I recommend going to Shottenkirk Ford

Came in to do my second trade with this dealership. My salesman Avery, took care of me both times. I recommend these guys for your next vehicle purchase

Shottenkirk Ford had the best used car price in the country on a 2016 Dodge Challenger Hellcat. Local trade-in with only 2,600 miles. Agreed on a deal... made through email, text and phone. Everything went smooth and I good a spectacular car at a great price.