Saw some things I liked on the website. During this Covid19, a lot of things were done via text. Dealt with Avery... He truly was amazing! Made me feel... at home, relaxed and not at all pressured, only helpful! Would definitely recommend shottenkirk and Avery! Sure do love my Nissan Rogue!
So incredibly happy with the service I received while purchasing a used car. Billy Mobley went above and beyond to make sure the car was in perfect condition.... He was on top of all repairs, and stayed in close contact with me while there were some minor repairs being made. Max Williams made the financial paperwork fun and easy. The new(ish) manager Steve was helpful and friendly, and helped Billy make me an awesome deal on the car I purchased. 10/10 would recommend Billy Mobley and Ford Shottenkirk in Jasper to all my friends and family!
So incredibly happy with the service I received while purchasing a used car. Billy Mobley went above and beyond to make sure the car was in perfect condition.... He was on top of all repairs, and stayed in close contact with me while there were some minor repairs being made. Max Williams made the financial paperwork fun and easy. The new(ish) manager Steve was helpful and friendly, and helped Billy make me an awesome deal on the car I purchased. 10/10 would recommend Billy Mobley and Ford Shottenkirk in Jasper to all my friends and family!
Dont waste your TIME!! This place is a joke. No sales people. Just order takers. The sales manager does the Wizard of Oz and hides in an office handing... the sales offer to his minions to show the customer. Can't get off his xxx to.meet or grey a customer. Sad,,,, really sad
My advice is go somewhere else... If it's a new ford there are many good dealerships but Shattenkirk is NOT one of them... Don't be sorry, go elsewhere...
!!TAKE YOUR BUSINESS ELSEWHERE!!! After submitting my credit information thru the website and confirming the vehicle is available, they call me approx.... 1 hr later to tell me the someone else bought the vehicle. During the time between my credit submission and the call to tell me it sold, I had been in contact with the sell person multiple times and not once hinted to the idea that someone else was looking to purchase at the exact same time. So now I have 3 HARD PULLS on my credit and NO CAR. Tried to obtain my loan approval information from the sales guy for 3 days and asked that a finance mgr call. And over a week later I have no information or a returned call. WORST customer service I have experienced at any dealership.
Please do your research before buying from them. I would rather drive to Ellijay and give honest people my business. Please do the same. You'll regret... it if you buy from shottenkirk
Worst dealership I have ever been to...... Hands down....... Will never return. And I live in Jasper. Completely inept....... tried to convince... me that the aluminium bodies would pop back out after a dent. I asked him to demonstrate..... he changed his tune....... then insulted me because I currently drive a Chevrolet........
While waiting for a $99 transmission diagnosis, I looked at new vehicles because it has 140,000 miles. Service department came back and said I needed... a $4,600 transmission. Realizing that my trade-in value was now in the tank, I left, but I went to another local mechanic for a 2nd opinion. After checking the fluid, he showed me a black fluid - obviously a sign that I had not maintained the transmission like I should have. I made an appt with him for the following morning to change it out. Following this $150 service, my truck runs like it's new. The Shottenkirk diagnosis infuriated me! They were going to offer me next to nothing on a trade, sell me a truck, and then resell my truck for a $4,600 + gain! I went back to Shottenkirk to discuss this with the Service Manager. His name is Greg. Greg listened to my story as if he was really inconvenienced. He was unmoved at what was done and completely discounted my experience. He said that I just wanted my $99 back which I found to be a despicable way to treat a customer. I got upset and he pointed to the door and told me to get out and he didn't care if I didn't come back. I brought this to the attention of the Sales Manager and he said he cared and they'd be in touch as they meet every morning and he'd address it. He hasn't called either. I think they work together as two teams playing for the same goal - maximizing profits AT THE EXPENSE OF THE CUSTOMER. Don't trust this location's Service Department. They will screw you!! They almost got me.
Service department performed a $99 diagnostic on my transmission and said it needed to be replaced - $4,600. I took the F150 to a local mechanic who checked... the fluid and said it needed a service. Filter was very dirty! Truck runs new now! Went back to Shottenkirk to bring this to the attention of Greg, the Service Manager. He listed to me and when I said it was a shame that his guys go to school for this and it was despicable that this happened, he told me to leave! In fact, as he stormed out of the service department into the shop, he looked back and said he didn't care if I didn't come back! Two Shottenkirk employees witnessed it. These guys are crooks. I was looking to trade my truck because I believed them at first. Nothing like telling me my truck's value is $4,600 less than I thought only to do business with them and then they resell my truck with a simple transmission service! WORST EXPERIENCE IN A VERY, VERY LONG TIME!! THIS PROBLEM STARTS AT THE TOP OF THE DEALERSHIP - AVOID THIS PLACE. MANY OTHER FORD DEALERS IN THE AREA.