Reviews
I purchased a used car from this dealership 5 days ago.
I purchased a used car from this dealership 5 days ago. When I test drove it, several electrical components were not functioning (the blinkers being the biggest issue for safety). They promised to fix them and sent me home in a loaner. Getting any information on ehen my car would be ready was impossible. Everyone I talked to didn't know, and didn't care to try and get me an answer. Once it was done, I got a call telling me it was and scheduling swapping out the loaner for my car. That part went fine, however once I looked under the hood, I immediately saw 4 bolts that were left out during the service. (To get to the headlights) Messaged Keith, my salesman. He was off today so he told me to call the service department. They told me to bring the car back to them "to see if they have any bolts that fit" No, you can order me new bolts and ship them to me. I emailed photos of the missing bolts, and screenshots of the part numbers and diagrams.
I purchased a used car from this dealership 5 days ago.
I purchased a used car from this dealership 5 days ago. When I test drove it, several electrical components were not functioning (the blinkers being the biggest issue for safety). They promised to fix them and sent me home in a loaner. Getting any information on ehen my car would be ready was impossible. Everyone I talked to didn't know, and didn't care to try and get me an answer. Once it was done, I got a call telling me it was and scheduling swapping out the loaner for my car. That part went fine, however once I looked under the hood, I immediately saw 4 bolts that were left out during the service. (To get to the headlights) Messaged Keith, my salesman. He was off today so he told me to call the service department. They told me to bring the car back to them "to see if they have any bolts that fit" No, you can order me new bolts and ship them to me. I emailed photos of the missing bolts, and screenshots of the part numbers and diagrams.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 and ask for one of our managers.
I just drove from near Athens Ga.
I just drove from near Athens Ga. to buy a new 2024 Ford Bronco 2 door. Where most dealerships only has 1 or 2 they have a good variety and different colors. I would recommend anyone looking for a ford to make trip to this dealership, as they have good inventory of Ford cars and trucks.
I just drove from near Athens Ga.
I just drove from near Athens Ga. to buy a new 2024 Ford Bronco 2 door. Where most dealerships only has 1 or 2 they have a good variety and different colors. I would recommend anyone looking for a ford to make trip to this dealership, as they have good inventory of Ford cars and trucks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cynthia, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Very pleased with the transaction with a few noted
Very pleased with the transaction with a few noted exceptions... recommend if the salesperson cannot answer a question on the vehicle that he find an answer rather than just stating he doesn't know. Also had me initial off that I was shown service area explaining he would do it after we finished but he did not. Just too much shooting from the hip. Lastly the finance department Mr Kim... was somewhat insulting when I told him I didn't need the added items services stating WOW, just Wow. Frankly Mr Kims comments will keep my from buying another vehicle from Shottenkirk. Other than that it was a solid transaction.
Very pleased with the transaction with a few noted
Very pleased with the transaction with a few noted exceptions... recommend if the salesperson cannot answer a question on the vehicle that he find an answer rather than just stating he doesn't know. Also had me initial off that I was shown service area explaining he would do it after we finished but he did not. Just too much shooting from the hip. Lastly the finance department Mr Kim... was somewhat insulting when I told him I didn't need the added items services stating WOW, just Wow. Frankly Mr Kims comments will keep my from buying another vehicle from Shottenkirk. Other than that it was a solid transaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Ben Hall helped me get the truck I wanted.
Ben Hall helped me get the truck I wanted. The process was quick and I'm pleased with both the results and the truck! Thank you! Go see Ben!
Ben Hall helped me get the truck I wanted.
Ben Hall helped me get the truck I wanted. The process was quick and I'm pleased with both the results and the truck! Thank you! Go see Ben!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerry Adam’s is professional, friendly and takes care of
Jerry Adam’s is professional, friendly and takes care of the customer. Always helpful when making appointments
Jerry Adam’s is professional, friendly and takes care of
Jerry Adam’s is professional, friendly and takes care of the customer. Always helpful when making appointments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
Great service and great people.
Great service and great people. Able to get in and out in a timely manner.
Great service and great people.
Great service and great people. Able to get in and out in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Jerry provides excellent repair service and maintenance
Jerry provides excellent repair service and maintenance for my SUV. When I need repairs he checks to make sure the repairs are fixed before I leave the dealership.
Jerry provides excellent repair service and maintenance
Jerry provides excellent repair service and maintenance for my SUV. When I need repairs he checks to make sure the repairs are fixed before I leave the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DEBBIE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Kara Adams is the main reason I stay with Shottenkirk.
Kara Adams is the main reason I stay with Shottenkirk. She is very professional and works well with me.
Kara Adams is the main reason I stay with Shottenkirk.
Kara Adams is the main reason I stay with Shottenkirk. She is very professional and works well with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
She was great got back to me quickly got my truck back to
She was great got back to me quickly got my truck back to me with im 24 hours i have no complaints
She was great got back to me quickly got my truck back to
She was great got back to me quickly got my truck back to me with im 24 hours i have no complaints
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Very easy to work with.
Very easy to work with. Got the deal done fast. Thank you guys very much.
Very easy to work with.
Very easy to work with. Got the deal done fast. Thank you guys very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
DANO, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!