Reviews
DON’T BUY USED VEHICLES FROM CAMELBACK
’m from Tucson, Az. I just bought a used 2013 Subaru Forester this past Friday night 6-5-20. My car didn’t even make it home before the CHECK ENGINE light came on. I spoke with manager Robert Cooper, I told him I wanted to return the car and get my $2,000.00 deposit back. He told me I couldn’t do that and for me to take it to Autozone so they can test to see what’s wrong with the engine then give him the code. I asked who will be responsible for the repairs and he refused to answer that question. He also refused to give me his bosses name or any corporate information. He also said there is no Arizona lemon law that protects me since it is a used vehicle. If you’re considering buying a used vehicle from Camelback Kia or any Camelback dealerships I strongly advise that you don’t.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Ruben, thank you for taking the time today to speak with us today regarding your purchase. Since you live in Tucson we wanted to make the process of finding out what may have been causing the issue easier which is why our team suggested going to get the code from a local dealer or Autozone. Oftentimes it can be a loose gas cap or something simple and we did not want you to have to drive all the way back if it wasn't necessary. Karl in our Customer Service Department is on stand-by waiting to hear back from you on what the code says from your local Subaru dealer so we can address the issue. His contact information is 602-249-1133. Thank you.
Go ANYWHERE but here
Worst "customer service" experience EVER! From the moment I arrived on the lot everyone had a poor attitude, but lucky for them they had the exact car I was looking for. So despite the red flags, I went ahead with the deal... my MAJOR mistake. Between the games, the " I don't know, you will have to talk to someone else", and the lies, I have ZERO idea how they are still in business. They sent a lot guy to fill out paperwork with me so now I am dealing with the repercussions of that, and they refuse to help. Spent way over what I should have on a remote start, only to have some after market xxx installed.. was I ever told that would be the case? Does anyone care to make it better? Obviously not. And the "mangers" there are about as capable as a group of circus xxxxxxx. If I have one piece of advice.. RUN! Go to Mark Kia or Rodeo Kia, way more professional and just nice people.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Taylor, our team is dedicated to providing exceptional customer service, and we are sorry that you feel this way. We appreciate you taking the time to speak with us and again want to clear up any miscommunication regarding the remote start system. It's a Kia unit not an aftermarket piece but as we mentioned it's a separate fob. We understand after it was installed you wanted an all-in-one unit on your original key fob and currently that doesn't exist on a Kia part at this time. Our offer still stands to remove the remote start at our expense. You indicated you wanted to proceed on your own at that time with no further assistance from us. If you have any further questions or would like to have our team remove the remote start, please free to each out to Karl in our Customer Service Department at 602-249-1133.
LOVE MY STINGER GT
Man such a great experience here. Have to give a big shout out to Robert, Ryan, Edgar and last but not least Regina. They went above and beyond to get me into the Stinger GT when my situation wasn’t the best. If it wasn’t for them I would of not gotten the vehicle I wanted. Super happy and pleased with them and not complaining about me constantly calling them for updates. Thanks again guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Car
Came in as this dealer is closest to me. Had heard mixed reviews. Very smooth and easy process,knowledgeable staff, clean facility.Great deal on my new car. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don't get a Kia
Careful dealing with this service department. They replaced my faulty engine after it passed the recall test and then died on the side of the freeway. Their fabulous technicians then clamped my oil line while replacing the engine which then led to my turbo going out. Of course, they are now denying responsibility and refusing to cover that. Attempted to escalate it through Kia Corporate and that is a worthless cause. Lastly, the service manager also insinuated that their products really aren't built to last much longer than warranty goes. The poor service I have received has my family and friends ready to sell their current Kia and look for a more reliable car, thinking Toyata or Honda. *I would strongly advise you to look elsewhere, don't get a Kia.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
just need recall fixed
worst experience ever will not go back did not want to fix warranty work but found all sorts of other stuff to bill me for
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It sounds like your visit here at Camelback Kia did not live up to your expectations-which is not what we like to hear. I would really like to help turn your experience around. If you would be willing to give us another chance, please contact me at your convenience to discuss what we can do to help. - General Manager, Justin Settle - (602) 235-0684
Not Sold on Kia
I was never a fan of KIA but the salesman DC helped change my opinion. The staff was friendly and very confident in the brand they were selling. I asked lots of questions and they answered them all. The deal went past closing time but the team never once looked at there watches as I was making up my mind if I wanted to buy or not. Great experience and would highly recommed others to check them out.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We truly appreciate the positive feedback on your experience with us and we can't thank you enough for your recommendation! Our team wishes you all the best and we are here for any future needs!
Professional
Great Experience at Camelback Kia. We had a very professional salesperson, Antwione was not just helpful but knowledgeable and most importantly professional. This dealership was fun and provided usWith all the information we needed to purchase the vehicle we were looking for. I highly recommend the dealership and the sales person
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!
Great customer service
We are in the market for a new Kia Sorento. We called the dealership to get basic information and had the pleasure of speaking to sales rep, Antwione. He was very helpful and his knowledge of the car to our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Purchase
Joshua was great to work with. Very professional and no pressure. I would recommend camelback Kia to anyone looking to purchase a Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review and recommendation. We appreciate your business!