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Clay Cooley Mitsubishi

(382 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
New (855) 551-6352 (855) 551-6352
Used (866) 670-4815 (866) 670-4815
Service (855) 551-6359 (855) 551-6359

Reviews

(382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Mitsubishi from DealerRater.

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Edgar was super helpful, not overly pushy and respectful

Edgar was super helpful, not overly pushy and respectful when we asked for time to think. Worked with us to get us exactly what we wanted at a good price. Very happy. Would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Ashley, it's great to hear that our sales rep Edgar was helpful in getting you exactly what you wanted at a good price, we look forward to your first service visit...

The people there are amazing, very knowledgeable and

The people there are amazing, very knowledgeable and understanding. I would absolutely recommend them to all of my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Dodge Girl, thank you for the 5-star review and recognizing the amazing experience you had in our service department, we look forward to your next visit...

Best customer service ever thanks Troy and JJ see you for

Best customer service ever thanks Troy and JJ see you for our next car your sales ppl and workers are so professional it was an easy buy thank you Chuck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Connie, thank you for your business, we appreciate you taking the time to write our sales team Troy, JJ and Chuck a great review, we look forward to your next car purchase...

Troy Ross was very helpful and knowledgeable about the

Troy Ross was very helpful and knowledgeable about the dealership and very polite and helpful the best experience in buying a car I have ever experienced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks CDJ377, for the 5-star review...

Church and Andrea were awesome!

Church and Andrea were awesome! We called ahead of time and told them what we could do. They assured us we were good. So my daughter and I made the hour and a half drive and were not disappointed yes. We were there literally for about another hour and half and signed and leaving in the new car. They were the nicest people. There was no pressure or trying to make us get something out of our budget. They were amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Jill, we're glad that your new car experience was awesome, thank you for recognizing Church and Andrea with then 5-star review...

The Service department workers were awesome.

The Service department workers were awesome. The mechanics were wonderful too. Thanks for washing my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review, we look forward to your next service visit...

not sure if it was just this guy or the whole place.

not sure if it was just this guy or the whole place... I've been told it was the whole Clay Cooley establishment... went in on Monday with financing in place. All we needed was the purchase order to send to the credit union. Tuesday was a big storm, so of course the dealership used that as an excuse why they couldn't get us the paperwork. The next few days were a roller coaster of them giving us the paperwork, incorrectly presented or written. We asked for one thing.... purchase order with our credit union written as the lien holder. We got sideways scans, and emails without the credit union written on there, and it took several days to get them to finally give us the correctly written paperwork. We submitted it to our credit union, got the loan completed and even paid almost $300 to insure the vehicle, before we picked it up. After all the back and forth and a week of time had passed, they stated "oh we sold that car two days ago, how about you buy this one?" Apparently they make less money when you come in with financing from elsewhere and had to stall so they could sell the car to someone who financed it thru them. Don't go to Clay Cooley. The only one who seemed to be halfway honest (and I say halfway simply because he works there and probably knows they're crooks) was a young sales guy named Brian. Stay away from Clay Cooley dealerships. Trash. I gave one star because it wouldn't allow me to leave it blank

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are sorry that your experience was not to your satisfaction, will use this as a learning opportunity, we would like the chance to make this right, please email our customer service department at customerservice@comeseeclay.com and a manager will reach out to you...

Friendly and competent, there was also a relaxing break

Friendly and competent, there was also a relaxing break room where I could have a good time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you Mustafa, we appreciate your 5-star review and look forward to seeing you back again for the next service visit...

Great people to work with.

Great people to work with. I received great service with professionalism and courtesy. This dealership is the best place to shop for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Mary, thank you for the great review about our service team, we truly appreciate your time and look forward to the next visit...

Best Customer service I've relieved from all the

Best Customer service I've relieved from all the Mitsubishi dealership I've been for service!! I will drive 1 hour just to get it service here , From now on!! Customer service is #1!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jorgie, we appreciate your patronage and thankful for giving our service team the opportunity in servicing your vehicle, we look forward to your next visit...