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Clay Cooley Mitsubishi

(382 reviews)
Visit Clay Cooley Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
New (855) 551-6352 (855) 551-6352
Used (866) 670-4815 (866) 670-4815
Service (855) 551-6359 (855) 551-6359

Reviews

(382 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Mitsubishi from DealerRater.

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Very professional and courteous.

Very professional and courteous. Answered all of my questions. Happy with their service and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Mary, for giving our service team a 5-star review, we're glad that our service team was able to answer all your questions...

Someone left black marks on the door handle speaker

Someone left black marks on the door handle speaker cover,door seal plate,floor carpet , and water in the floor mat

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello John, we appreciate the information and apologize for the way your vehicle was returned back to you. We will take this situation and improve to better serve our customers...

My experience at Clay Cooley Mitsubishi was great.

My experience at Clay Cooley Mitsubishi was great. Adam was very helpful and informative. He answered all of my questions efficiently and kept me informed about my car service options. My overall experience was very positive. I would like to thank Adam for helping me with my vehicle service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Danielle, it's great to hear that Adam was helpful and your experience was positive, thank you for the 5-star review...

Sales people are friendly and reliable.

Sales people are friendly and reliable. Fast service and a clean environment. Very helpful to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Sandra, we appreciate the 5-star review...

Loved the service, made me feel like if I am part of

Loved the service, made me feel like if I am part of their family, thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Sandra, we're glad to hear that you loved our service team, we appreciate the great review and look forward to your next service visit...

I think everyone is nice and the service department is

I think everyone is nice and the service department is great. When I bought my car a year ago, I said I didn’t want a warranty/insurance with Ally, but I was highly pressured to buy it for $2700. I ended up relenting and agreeing so that I could stop arguing and get my car. This was a mistake, as the warranty/insurance with Ally is useless. I have tried to use them (Ally) but they will not work with the mechanics at the place in my hometown because they try to relentlessly negotiate prices instead of just paying what they think they should pay and let me pay the rest. The mechanics told me that they would not be able to work with Ally and I could take my car somewhere else even though the parts to repair were covered, according to Ally. I couldn’t find a mechanic that would deal with Ally’s phone holds, hang-ups and relentless negotiating with mechanics who are just trying to get the car fixed. So, I payed for it myself, even though it was covered under my plan that I paid $2700 for when I bought the car. The service department at the dealership was understanding and great. They did a good job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you Mike, for the information regarding your Ally warranty and will communicate to our sales team, please feel free to contact our dealership with any further questions or concerns...

We have been loyal customers of Clay Cooley Mitsubishi

We have been loyal customers of Clay Cooley Mitsubishi service department for 25 years because they have never failed to deliver great service and solve any issues we have encountered. Adam is a great guy to work with. He always listens and communicates effectively.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Chris, we truly appreciate your loyalty to our service team, it's amazing to hear that you have been a customer for 25 years and we look forward to many more years ahead...

Between the excellent customer service and the amount of

Between the excellent customer service and the amount of vehicles available to choose, from, this is the best car lot I’ve been to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you DWood, for taking the time to write our sales team a 5-star review and look forward to your first visit with our service team...

The service department is always doing everything they

The service department is always doing everything they can to get us in and out as quick as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello Aliza, thanks for the 5-star review and we appreciate your business and look forward to your next service visit...

Adam Soler is an Amazing Service Representative at Clay

Adam Soler is an Amazing Service Representative at Clay Cooley Arlington. Each time I visit I'm greeted by name (Mr. Anderson). My vehicle is always serviced very well. Quick service. Always cleaned after my vehicle has been serviced. All services that my car receives are explained. If Adam is not at work. Mrs Jo or Jesse take very good care of me. I feel extremely confident that this Customer Service Team does everything to help the customer. I wholeheartedly Trust these Service Representatives. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Mr. Anderson, we appreciate the wonderful review about Adam, Jo and Jesse along with our service team. We are grateful for such a loyal customer as yourself and look forward in continuing the services on your vehicle...