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Meet Burddley Raymond

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Product Specialist
(14 reviews)

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Reviews

I did a 5 start review already but not back an foward

I did a 5 start review already but not back an foward with at least these gentleman ,there was a sales manager that day I forgot his name that was involved too and thanks to him too . All good all great , No xx or back and forward. They did their best to help me .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joshua Muir General Manager (772) 254-8222

Very friendly people who are great at getting your car in

Very friendly people who are great at getting your car in and out as estimated. Worth bringing the car there for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI Stuart, we look forward to having you as a valued customer for many years to come! Ross Fitzsimmons Service Manager (772) 254-8222

GREAT DEALERSHIP.

GREAT DEALERSHIP..I DIDN'T BUY A NEW CAR BUT THEY TREATED ME LIKE I DID RALSTON WAS PERFECT AND THE FINANCE PERSONNEL WAS BEYOND COMPARE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Joshua Muir General Manager (772) 254-8222

Need second key 🗝️ on you, that's it otherwise

Need second key 🗝️ on you, that's it otherwise everything good 👍 thank you , how many oil changes do I get.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Joshua Muir General Manager (772) 254-8222

We have purchased cars there before now and yes u for

We have purchased cars there before now and yes u for service …we had a wonderful experience …did not come to buy a new car and Did!!! The gentlemen were very thorough

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Joshua Muir General Manager (772) 254-8222

This dealership is no less expensive than any other

This dealership is no less expensive than any other dealership. The price to get into a new lease was very pricey. No loyalty benefits for going back to Infiniti for my second time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, Rachel, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joshua Muir General Manager (772) 254-8222

Consumer response

I sent you a private message with my email. I have not yet gotten a response.

What an amazing experience at Stuart infinity so

What an amazing experience at Stuart infinity so knowledgeable and experienced in everything Infinity. Austin Robinson and David were with me every step of the way in my purchase. My Infinity QX60 is everything!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Debra, for your kind words for Austin and David and for taking the time to leave us this wonderful feedback! Joshua Muir General Manager (772) 254-8222

Very honest and transparent dealership who works hard to

Very honest and transparent dealership who works hard to make it's customer happy and satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Peter, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Joshua Muir General Manager (772) 254-8222

Everyone was very prompt and friendly answered all my

Everyone was very prompt and friendly answered all my questions and the waiting wasn’t long and the snacks and coffee were delicious!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

Ridiculously high service fees.

Ridiculously high service fees. That make no sense other then making them money. They push a lot of extra services on you that you don’t need. They make it sounded like they are doing you a favor. Then you end up with a loan that is 8,000 higher than you wanted. That is financed for 5 years instead of 3 so they can make money off the interest on the loan. Then you have a payment that is Higher than you can afford. I understand that I should have checked the service fees over and questioned the numbers. But they keep handing you papers to sign while talking like they are helping me when they were only helping themselves. My bottom line was $15000. Which would have been perfect. Till they added the 8000. Worth of service fees. Then I was stuck with a loan I can’t afford. For a much longer period then I ask for and a higher payment.They push there finances on you because they want all the extra money from the interest. An when you go back and ask if there is anything they can remove to help make the loan more affordable they tell me to refinance in though someone else. I wanted to use my credit union and they talked me out of it. I feel they took advantage of an old person to put money into their bank account. Basically they took my trade in and the money I put down and replaced it with all of there fees. Now I have nothing to show for it, but a much higher loan then I would ever have wanted. An a much higher payment for twice as long . I figured it out and if I kept that loan that car would cost me almost $15000. In interest alone. The finance man just kept saying I’m gonna take good care of you. You don’t have to worry about it. I realize now I should’ve been paying much closer attention. This is on me for believing that they were trying to help me, I learned a hard lesson at a point in my life that I really can’t afford to. . Now I have to pay for it. But I will make sure to let everyone know not to trust them, not to believe them. I. I told them my Financial situation. And that my husband is very ill. And they still Took advantage of me. I should’ have gone back to the dealership sooner. But I had issues I had to take care of, but When I did go, I was basically told I’d have to refinance through someone else and try to drop some of the unneeded service fees. I feel that they should’ve been able to do that even if they had to redo the paperwork. To help a customer and not to take advantage of them. This whole experience has been a nightmare, very stressful, and I don’t feel like they were willing to help me in any way once I signed off on the paperwork. Hard lesson learned. Don’t believe anything they say and double check all of the paperwork and fees!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joshua Muir General Manager (772) 254-8222