Reviews
Michael Payne from Sales was great.
Michael Payne from Sales was great. Making a deal with Finance and having to dispute the fees is exhausting. They verbally agree to one thing and then rush you through the paperwork after keeping you there for 3 hours so that they can have you sign and agree to something different. Really disappointing.
Michael Payne from Sales was great.
Michael Payne from Sales was great. Making a deal with Finance and having to dispute the fees is exhausting. They verbally agree to one thing and then rush you through the paperwork after keeping you there for 3 hours so that they can have you sign and agree to something different. Really disappointing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Eric was wonderful an and a key factor for us to decide
Eric was wonderful an and a key factor for us to decide to get the car. He is an amazing sales person. Everyone was nice. Overall a good experience
Eric was wonderful an and a key factor for us to decide
Eric was wonderful an and a key factor for us to decide to get the car. He is an amazing sales person. Everyone was nice. Overall a good experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Joshua Muir General Manager (772) 254-8222
Excellent service from both sales and service
Excellent service from both sales and service departments. Pedro and Josh worked out a great deal for me. Scott in service was very helpful. Will be recommending to friends and family.
Excellent service from both sales and service
Excellent service from both sales and service departments. Pedro and Josh worked out a great deal for me. Scott in service was very helpful. Will be recommending to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ross Fitzsimmons Service Manager (772) 254-8222
Very friendly people who are great at getting your car in
Very friendly people who are great at getting your car in and out as estimated. Worth bringing the car there for service.
Very friendly people who are great at getting your car in
Very friendly people who are great at getting your car in and out as estimated. Worth bringing the car there for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI Stuart, we look forward to having you as a valued customer for many years to come! Ross Fitzsimmons Service Manager (772) 254-8222
I had done a lot of research on the type of vehicle I
I had done a lot of research on the type of vehicle I wanted to buy, when it came to actually purchasing the dealerships & representatives in my area were sub-par at best (hard selling, little actual information provided). This ultimately lead me to buying across state-lines with Infiniti Stuart which was honestly A BREEZE!! Michael is SO solid, clear and constant communicator, provides actual detailed information about your purchase and vehicle and honestly made the whole experience amazing. Stuart generally was superb throughout the whole process. Helpful staff, friendly & prompt in communications. I would not hesitate to purchase from them again in the future.
I had done a lot of research on the type of vehicle I
I had done a lot of research on the type of vehicle I wanted to buy, when it came to actually purchasing the dealerships & representatives in my area were sub-par at best (hard selling, little actual information provided). This ultimately lead me to buying across state-lines with Infiniti Stuart which was honestly A BREEZE!! Michael is SO solid, clear and constant communicator, provides actual detailed information about your purchase and vehicle and honestly made the whole experience amazing. Stuart generally was superb throughout the whole process. Helpful staff, friendly & prompt in communications. I would not hesitate to purchase from them again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon! Joshua Muir General Manager (772) 254-8222
Great service department, very timely and cleans your car
Great service department, very timely and cleans your car inside and out after each service!
Great service department, very timely and cleans your car
Great service department, very timely and cleans your car inside and out after each service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI Stuart. We look forward to having you as one of our valued customers for many more years to come! Ross Fitzsimmons Service Manager (772) 254-8222
Jorge was very polite and professional.
Jorge was very polite and professional. The estimate of $2,700 to repair the Qx50 tailgate struts was outrageous. I bought a new replacement set for $179 and installed in just over an hour.
Jorge was very polite and professional.
Jorge was very polite and professional. The estimate of $2,700 to repair the Qx50 tailgate struts was outrageous. I bought a new replacement set for $179 and installed in just over an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, Gabe, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ross Fitzsimmons Service Manager (772) 254-8222
Nice people to deal with.
Nice people to deal with. Very knowledgeable and patient. I say "patient" because not only did Jorge find and fix the problem but took the time to explain to us exactly what the problem was AND what they did to fix it. I take my Eascalade to Wallace Cadillac for service. I'm lucky if anyone even talks to me.LOL.
Nice people to deal with.
Nice people to deal with. Very knowledgeable and patient. I say "patient" because not only did Jorge find and fix the problem but took the time to explain to us exactly what the problem was AND what they did to fix it. I take my Eascalade to Wallace Cadillac for service. I'm lucky if anyone even talks to me.LOL.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Hugh Jeffers Service Director (772) 254-8222
Very polite and professional Explained in detail what he
Very polite and professional Explained in detail what he serviced and any near term future services that would be required
Very polite and professional Explained in detail what he
Very polite and professional Explained in detail what he serviced and any near term future services that would be required
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hugh Jeffers Service Director (772) 254-8222
worst experience I've ever had - purchased a used bmw x5
worst experience I've ever had - purchased a used bmw x5 car had a dent on hood that was to be repaired.. it never was and they still brought me into the dealership under the guise it was good to go..
worst experience I've ever had - purchased a used bmw x5
worst experience I've ever had - purchased a used bmw x5 car had a dent on hood that was to be repaired.. it never was and they still brought me into the dealership under the guise it was good to go..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joshua Muir General Manager (772) 254-8222