Reviews
Michael was an outstanding salesperson.
Michael was an outstanding salesperson. He was informative, professional and efficient! He along with Pat Stacy were excellent to work with. I will refer many friends and family to Michael. Thank you !!!
Michael was an outstanding salesperson.
Michael was an outstanding salesperson. He was informative, professional and efficient! He along with Pat Stacy were excellent to work with. I will refer many friends and family to Michael. Thank you !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The entire team was helpful, informative and made sure I
The entire team was helpful, informative and made sure I was well taken care of, especially Michael Payne. Great selection of certified pre-owned vehicles, as well. I was very impressed with the transaction.
The entire team was helpful, informative and made sure I
The entire team was helpful, informative and made sure I was well taken care of, especially Michael Payne. Great selection of certified pre-owned vehicles, as well. I was very impressed with the transaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with INFINITI Stuart. We appreciate your business and hope to see you again soon! Joshua Muir General Manager (772) 254-8222
Deceptive sales techniques.
Deceptive sales techniques. Overcharging for sales tax to make more money. Charging for unnecessary add-ons. Unethical. Typical car dealership trying to sell online and can’t adapt.
Deceptive sales techniques.
Deceptive sales techniques. Overcharging for sales tax to make more money. Charging for unnecessary add-ons. Unethical. Typical car dealership trying to sell online and can’t adapt.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear about your experience, Rich, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joshua Muir General Manager (772) 254-8222
My wife and I were very pleased with the service provided
My wife and I were very pleased with the service provided by Micheal Payne. The entire staff were courteous and professional.
My wife and I were very pleased with the service provided
My wife and I were very pleased with the service provided by Micheal Payne. The entire staff were courteous and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Joshua Muir General Manager (772) 254-8222
No major issues with Infiniti Stuart the car buying
No major issues with Infiniti Stuart the car buying process went pretty much as expected except for a limited selection of desirable vehicles everyone performed to expectations,nothing nothing out of the ordinary.
No major issues with Infiniti Stuart the car buying
No major issues with Infiniti Stuart the car buying process went pretty much as expected except for a limited selection of desirable vehicles everyone performed to expectations,nothing nothing out of the ordinary.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joshua Muir General Manager (772) 254-8222
Michael was professional, knowledgeable, caring and very
Michael was professional, knowledgeable, caring and very patient. He listened to our needs and budget. And, as a result, we were able to obtain the car we wanted and love. I would highly recommend Michael to anyone that is looking for an Infiniti!!
Michael was professional, knowledgeable, caring and very
Michael was professional, knowledgeable, caring and very patient. He listened to our needs and budget. And, as a result, we were able to obtain the car we wanted and love. I would highly recommend Michael to anyone that is looking for an Infiniti!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Joshua Muir General Manager (772) 254-8222
Highly Recommend!
Highly Recommend! Mike and Aaron were amazing to work with and Dave in Finance worked his magic and got me the best financing. I drove from Naples to Stuart (2.45 hrs each way) to purchase my new QX60 and I would do it again in a heartbeat! If you’re thinking about getting a car from Infiniti of Stuart, don’t walk, run! Ask for Mike Payne! He’ll even put a big Red Bow on your car before you leave so you can snap pics of your new car!
Highly Recommend!
Highly Recommend! Mike and Aaron were amazing to work with and Dave in Finance worked his magic and got me the best financing. I drove from Naples to Stuart (2.45 hrs each way) to purchase my new QX60 and I would do it again in a heartbeat! If you’re thinking about getting a car from Infiniti of Stuart, don’t walk, run! Ask for Mike Payne! He’ll even put a big Red Bow on your car before you leave so you can snap pics of your new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joshua Muir General Manager (772) 254-8222
Joe heinhart was excellent to work with on all aspects of
Joe heinhart was excellent to work with on all aspects of the deal. Great attitude and attention to detail
Joe heinhart was excellent to work with on all aspects of
Joe heinhart was excellent to work with on all aspects of the deal. Great attitude and attention to detail
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ross Fitzsimmons Service Manager (772) 254-8222
Infinity Stuart has always given us excellent customer
Infinity Stuart has always given us excellent customer service. We have bought several cars from here. Everyone is very friendly and always helpful and responsive.
Infinity Stuart has always given us excellent customer
Infinity Stuart has always given us excellent customer service. We have bought several cars from here. Everyone is very friendly and always helpful and responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Joshua Muir General Manager (772) 254-8222
Reached out to a sales rep.
Reached out to a sales rep. We had a guaranteed price at Palm Beach Infiniti but wanted to give Stuart a chance since we had been working with a sales rep for years. My husband and the sales rep went back and forth for a while. The next day the sales rep text my husband and says the numbers he was given is on a car that isn’t even in the lot or for the car we had been looking at and that the price of the vehicle would be much higher. My husband said ok .. and we went ahead and begin negotiating on the vehicle that we wanted . My husband and the sales rep came to an agreement. Paperwork was supposedly written up and we’re just coming to pick up and sign. Upon sitting down with the finance guy.. we learned we had been lied to again and the price was actually 2 dollars higher than we had previously agreed to which we had in writing. The manager Josh refused to speak to my husband and said there is nothing else they can do , either take it or leave. We were treated terribly. We have been loyal Infiniti customers for years. I am so disgusted by the way we were lied to and manipulated. We will never ever go back to this store. Bad way to do business and treat customers.
Reached out to a sales rep.
Reached out to a sales rep. We had a guaranteed price at Palm Beach Infiniti but wanted to give Stuart a chance since we had been working with a sales rep for years. My husband and the sales rep went back and forth for a while. The next day the sales rep text my husband and says the numbers he was given is on a car that isn’t even in the lot or for the car we had been looking at and that the price of the vehicle would be much higher. My husband said ok .. and we went ahead and begin negotiating on the vehicle that we wanted . My husband and the sales rep came to an agreement. Paperwork was supposedly written up and we’re just coming to pick up and sign. Upon sitting down with the finance guy.. we learned we had been lied to again and the price was actually 2 dollars higher than we had previously agreed to which we had in writing. The manager Josh refused to speak to my husband and said there is nothing else they can do , either take it or leave. We were treated terribly. We have been loyal Infiniti customers for years. I am so disgusted by the way we were lied to and manipulated. We will never ever go back to this store. Bad way to do business and treat customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joshua Muir General Manager (772) 254-8222
We were in the dealership that day Mr. Muir. You shook both of our hands and were ready to have the deal made. I do not know what changed from the time we sat down in the chair and to moments before signing the paperwork but your demeanor and professional manner dissipated quite quickly. We tried to reconcile with you and discuss our issues with what was going on and your finance manager told us you were to busy and weren't available as we saw you sitting in your office. You didn't even provide us common curtesy. We have been loyal Infiniti customers for years and have never been so disrespected and mistreated. We will never return to your store. You do not care about your customers present or future that was made very clear.
