Reviews
Jeff was very professional and courteous including staff.
Jeff was very professional and courteous including staff. The issue was addressed and resoled in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear Jeff provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott O'Keefe Service Manager (772) 254-8222
Whitney scammed me into a $1k+ HVAC diagnostic, HVAC is
Whitney scammed me into a $1k+ HVAC diagnostic, HVAC is still opening and closing recicle air control on its own for no reason. Technicians damaged my rear back cargo area plastic cover, I still haven’t heard back for promised repair.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlos Gonzalez General Manager (772) 254-8222
BDC Mgr Matthew Carlisle was very accessible,
BDC Mgr Matthew Carlisle was very accessible, professional & knowledgable throughout the process. Aaron was very helpful as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that Matthew and Aaron were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Carlos Gonzalez General Manager (772) 254-8222
They went above and beyond.
They went above and beyond. Very clean inside. Very helpful employees. Very simple start to finish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Top notch service!
Top notch service!! Went in for service on my vehicle and I was in and out in no time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kenol M, we are very happy to have provided you with such a positive experience!
They took me in right away when I had a serious problem
They took me in right away when I had a serious problem with my battery
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing INFINITI Stuart. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott O'Keefe Service Manager (772) 254-8222
The service adviser was great advising of what I should
The service adviser was great advising of what I should look for in the near future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott O'Keefe Service Manager (772) 254-8222
I was pushed through the finance portion and felt things
I was pushed through the finance portion and felt things were not explained well. Also the add on fees seem to be ridiculous
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are truly sorry to hear about your recent experience with our finance department, and we appreciate you taking the time to provide us with your valuable feedback. It is always our goal to ensure that each of our customers feels informed and comfortable throughout every step of the purchasing process, so we deeply regret that we fell short of your expectations in this regard. We understand the importance of clear and thorough explanations when it comes to the financial aspect of buying a vehicle, and we want to assure you that we are committed to addressing any issues that may have contributed to your dissatisfaction. It is important to us that our customers feel confident in their understanding of the financing terms and any associated fees, and we deeply regret that we did not meet this standard during your recent visit. Once again, we apologize for the inconvenience and frustration you experienced during your recent visit, and we sincerely hope to have the opportunity to make amends and regain your confidence in our dealership. Thank you for bringing this matter to our attention, and we look forward to the possibility of speaking with you to discuss your feedback in more detail. Best regards, Carlos Gonzalez General Manager Infiniti Stuart
I found several things with the car that were not disclosed as well. Not happy with the overall experience
Very comfortable accommodations while waiting for my
Very comfortable accommodations while waiting for my vehicle. Staff were exceptionally qelcoming and cognizant of my time schedule. Performed all maintenance and repairs satisfactorily in the time they promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222
Excellent service.
Excellent service. Ontime. Staff is welcoming and respectful. I will always bring my car there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lousie, Thank you for your very kind review. Alex, Gabriel, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Scott O'Keefe Service Manager (772) 254-8222