Economy Auto Outlet

3.2 out of 5 3.2

Reviews

3.2 out of 5 3.2
55 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 4, 2020

    Set up an appointment at 7:15 to buy a 2013 Ford Escape. I set the appointment for a Monday Bc that’s the soonest I could get there because they are located... 3 hours from my house. So at about 6:40 (2 1/2 hours into the drive) I get a call “the 2013 Ford Escape has been sold” (told by a completely different salesman than I’ve been talking to for the past 4 day. So I contacted my salesman at 6:45, she never answered I left a message “you sold the car? I’m 2 1/2 hours into my drive!?” (My appointment was 7:15-8) and she never got back to me. Complete waist of time and money. Very in trustworthy. I went up the road to “Ohio motor cars” (real close to Cleveland) and that is service!! It was 8 (they close at 6) and I called and the owner came out and made a deal with me and I bought a car. Don’t waste time here go get some real people service. Thank you

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 28, 2020

    They need to fix the misleading inventory on their website. I went to look at a car that was listed and it did not exist!

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • June 24, 2017

    I inquired about a car online, the price and milage were below average. Two days later I went to check out the vehicle, within an hour and a half I drove... it off the lot.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    December 20, 2019

    Quick and easy purchase, happy with choosing this dealership. This is the 2nd vehicle I bought from here. No high pressure sales, I would reccomend checking... here first when vehicle shopping.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 31, 2019

    I am out of state trying to find a car . I called and asked for pictures she said she caint do that very rude!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    July 18, 2019

    I found the car with no help. The salesman Heath Sanders not once went to the vehicle to explain anything one way or another. I ask if it had any issues... he didn't respond. Most of them are minor however the back seat is broken won't move forward top allow persons to get into the back seat that's going to cost. He lied and said he'd lower the price however it was listed at $4995. I walked in with all cash and a trade in and still paid $4700. Heath was not personable at all and when you're spending that type of cash you expect more than a guy tat just sits behind the desk except to make copies. I liked the vehicle or I would've walked out. After thought I should have walked out. He has probably cost the dealership business.

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    3.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    June 26, 2019

    Well I made an appt...to test drive a vehicle i was interested in...i was told if i made an appt i would get a Target gift card(didn't get it) walked in... after a couple of seconds of looking completely lost i was greeted with a hello..no name given...I went out to test drive came back feeling like I wasted my time for the simple fact that the vehicle had a cracked windshield... low pressure light on...airbag light on as if it was something wrong with it ...sales guy just very dry I dont even know his name...didnt even try...could have walked out or unlocked the door to look at another vehicle I was interested in just lazy!! I hope hes not a supervisor!! No customer service skills at all.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 22, 2019

    Went in talked with Andrew told him what i was looking for plus my price range , no preasure to buy . Very enjoyable experiance. Will return in the future... and recomend to friends and family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 17, 2019

    I purchased a 2011 Chevy Equinox, let me tell you these vehicles burn oil at a enormous rate. GM is aware of the problem as of my research after my motor... when out. I truly believe Economy outlet was aware that these vehicles had this problem. I paid cash for my vehicle, now I have nothing. Never again, because they probably was just trying to get rid of it. 2010-2017 are the years that are affected. Pissed!!!!!!!

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 2, 2019

    I asked straight up if there was any damage to a vehicle we were looking to purchase and was told no. BUT THERE WAS, MAJOR DAMAGE from a hail storm, cracked... windshield, a dent in the back of the vehicle. I told "Wendy", who I'm not sure even exists, that I did not want to drive for two hours unless the vehicle was worth it. She insisted that it was so we went to look at the vehicle and they offered to replace the windshield if I would buy the vehicle. I asked why that information was not listed on the carfax or in the description. They said they don't have to report that kind of damage and that if you looked closely at the pictures, you could see that the windshield was cracked. It looked like a shadow on my phone. They said they were not trying to hide anything and they could show me some other vehicles that are similar. I asked them if they really weren't trying to hide anything, why they didn't mention it anywhere in the vehicle description. Why would the think that I would even consider buying a vehicle from someone who would lie and make me drive for that long knowing that there was damage. I walked out the door with a $5.00 Target gift card for my time. WHAT A JOKE! BEWARE!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
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