Economy Auto Outlet

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

3.1
(72 reviews)
Visit Economy Auto Outlet
Sales hours: 9:00am to 6:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(888) 348-6896 (888) 348-6896

Inventory

See all 48 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2020.
Welcome to Economy Auto Outlet! Economy Auto Outlet in Massillon OH treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options.

Reviews

3.1
(72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

Nice Place

Came with someone to look at a car. They were friendly and helpful. The inside could use some updating. New Blinds, New Furniture....Make it look a little more accommodating for people with bad knees.

5.0

Nice Place

Came with someone to look at a car. They were friendly and helpful. The inside could use some updating. New Blinds, New Furniture....Make it look a little more accommodating for people with bad knees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
4.0

Not all heros wear capes!

Made an appt to purchase a truck I had test drove that wasn't yet advertised online. Meanwhile my inquiries on said truck could not be met on account that, "it isn't in the system yet". So I booked an appt as advised, drove 40 min to discover it had been sold.??? Defeated and discouraged, Andrew assisted me and exceeded my expectations. With Andrew and Dale's guidance and perseverance, we were able to come to an agreement, and drive home in a truck I am extremely happy with.

4.0

Not all heros wear capes!

Made an appt to purchase a truck I had test drove that wasn't yet advertised online. Meanwhile my inquiries on said truck could not be met on account that, "it isn't in the system yet". So I booked an appt as advised, drove 40 min to discover it had been sold.??? Defeated and discouraged, Andrew assisted me and exceeded my expectations. With Andrew and Dale's guidance and perseverance, we were able to come to an agreement, and drive home in a truck I am extremely happy with.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Awesome! Awesome! Awesome!

WONDERFUL EXPERIENCE!!! I met with Steve and I can’t say enough great things about him! He was very knowledgeable, HONEST & no pressure AT ALL! I had my eye on one of their SUV’s for a few days. I scheduled an appointment to test drive it & they had the car ready when we got there. They made a surprisingly GREAT offer on my trade which was MOST impressive! We were in and out in 3 hours! Every time I have bought a car from anywhere else I was there for the entire day! Steve was very clear about everything and made sure I was aware that all of their cars are sold “As Is”. He also recommended that I feel free to take it to my mechanic to inspect it if I chose. I would definitely recommend coming here. Steve was so pleasant and very genuinely honest about the entire trade/sale so I really felt like I was in good hands. As far as the “As Is” purchase, in my opinion, you are taking a chance anytime you buy a car. I have bought a brand new car before that was a lemon and the dealership was horrible at handling the situation. At least here you go into it without a false sense of security & without any pressure. Highly recommended!!!! I LOVE my SUV!

5.0

Awesome! Awesome! Awesome!

WONDERFUL EXPERIENCE!!! I met with Steve and I can’t say enough great things about him! He was very knowledgeable, HONEST & no pressure AT ALL! I had my eye on one of their SUV’s for a few days. I scheduled an appointment to test drive it & they had the car ready when we got there. They made a surprisingly GREAT offer on my trade which was MOST impressive! We were in and out in 3 hours! Every time I have bought a car from anywhere else I was there for the entire day! Steve was very clear about everything and made sure I was aware that all of their cars are sold “As Is”. He also recommended that I feel free to take it to my mechanic to inspect it if I chose. I would definitely recommend coming here. Steve was so pleasant and very genuinely honest about the entire trade/sale so I really felt like I was in good hands. As far as the “As Is” purchase, in my opinion, you are taking a chance anytime you buy a car. I have bought a brand new car before that was a lemon and the dealership was horrible at handling the situation. At least here you go into it without a false sense of security & without any pressure. Highly recommended!!!! I LOVE my SUV!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
2.0

Highly recommended dealership

We have purchased numerous vehicles from Economy, they are always very accommodating, friendly and knowledgeable. They go above and beyond to get you into the vehicle of your choice. We recommend them hands down.

2.0

Highly recommended dealership

We have purchased numerous vehicles from Economy, they are always very accommodating, friendly and knowledgeable. They go above and beyond to get you into the vehicle of your choice. We recommend them hands down.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 11 found this review helpful. Did you?
Show full review
5.0

Amazing place to get a car and amazing people

Fantastic we were in and out I would recommend coming here amazing people and they are really respectful to you and if I am looking for a new car in the nest couple years I will come back

5.0

Amazing place to get a car and amazing people

Fantastic we were in and out I would recommend coming here amazing people and they are really respectful to you and if I am looking for a new car in the nest couple years I will come back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Show full review
1.0

Just gave them money

Purchased a 2012 volkswagon beetle drove it back to Cleveland got off the freeway and it stopped paid almost 9000 cash for it. Now it’s at volkswagon dealership 3000 to have it repaired. Don’t purchase anything from them…

1.0

Just gave them money

Purchased a 2012 volkswagon beetle drove it back to Cleveland got off the freeway and it stopped paid almost 9000 cash for it. Now it’s at volkswagon dealership 3000 to have it repaired. Don’t purchase anything from them…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
6 people out of 6 found this review helpful. Did you?
Show full review
1.0

Won't negotiate at all

This is the only car lot I have ever been to that would not negotiate on price. The manager was rude and condescending and we drove 4 hours one way to visit this dealership. I would not recommend this dealership to anyone.

1.0

Won't negotiate at all

This is the only car lot I have ever been to that would not negotiate on price. The manager was rude and condescending and we drove 4 hours one way to visit this dealership. I would not recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
Show full review
5.0

No Pressure and Everyone was Friendly

No Pressure. I originally intended on buying a car outright without any financing. I found a truck there that was above what I was looking to spend BUT WELL UNDER what every place else was asking for on a truck in this condition. I was hesitant on doing financing at first, and they did not pressure me at all. I was able to leave without anyone chasing me out the door. They seemed to respect my worry of financing. Because of this, I returned later and purchased the vehicle.

5.0

No Pressure and Everyone was Friendly

No Pressure. I originally intended on buying a car outright without any financing. I found a truck there that was above what I was looking to spend BUT WELL UNDER what every place else was asking for on a truck in this condition. I was hesitant on doing financing at first, and they did not pressure me at all. I was able to leave without anyone chasing me out the door. They seemed to respect my worry of financing. Because of this, I returned later and purchased the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
2.0

Bait and switch!!

I had previously purchased a vehicle 4 1/2 years ago that I still drive and am very happy with. So recently I decided to look for another vehicle and thought it would be a great idea to go back to Economy. So.. I found a vehicle online and scheduled a test drive for today, 03/03/22. Imagine my surprise when I get to the dealership and discovered I was a victim of the "bait and switch". I walk in the door and they inform me that the vehicle was sold yesterday. So my thought is that they never had the vehicle and were trying to get me into something much more expensive. I turned and walked out! Far cry from the honest place I went to 4 1/2 years ago.

2.0

Bait and switch!!

I had previously purchased a vehicle 4 1/2 years ago that I still drive and am very happy with. So recently I decided to look for another vehicle and thought it would be a great idea to go back to Economy. So.. I found a vehicle online and scheduled a test drive for today, 03/03/22. Imagine my surprise when I get to the dealership and discovered I was a victim of the "bait and switch". I walk in the door and they inform me that the vehicle was sold yesterday. So my thought is that they never had the vehicle and were trying to get me into something much more expensive. I turned and walked out! Far cry from the honest place I went to 4 1/2 years ago.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
Show full review
1.0

Rude. Don’t waste your time.

Rude service. Outdated policies. Horrible treatment when looking for more information. We were told that the dealership is only for locals and not people coming from out of town. What a joke.

1.0

Rude. Don’t waste your time.

Rude service. Outdated policies. Horrible treatment when looking for more information. We were told that the dealership is only for locals and not people coming from out of town. What a joke.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
See all 72 reviews