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SouthWest Volkswagen

(103 reviews)
Visit SouthWest Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
New (817) 381-1810 (817) 381-1810
Used (817) 381-1811 (817) 381-1811
Service (817) 381-1822 (817) 381-1822

Reviews

(103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of SouthWest Volkswagen from DealerRater.

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Bill Barber is a Gift from Heaven

I walked in not wanting anything from Volkswagen but just to browse. I was in the market for a mid-size sedan and was leaning towards GM cars like the Chevy Malibu. I already done my research on getting GM car but Bill Barber convinced me on getting a 2016 Passat SE. I am so happy he did. I love it and it amazes me how many features you get for the price. I came in close to 6pm and after a test drive I wanted it. He did everything in his power to get me that car. It wasn't until 10pm or so that we finalized the sale and he was patient and empowering the whole time. This dealership actually lost money on this sale to gain me as a customer. I am shocked and equally impressed from this amount of customer satisfaction. This was my first car that I bought on my own and I always heard horrible stories about first time buyers. This is not the case with Bill Barber and Southwest Volkswagen. They had made my year through their amazing customer service and offered me an incredible deal I couldn't refuse. Don't hesitate to come by. It'll be worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Love my VW and my experience at Southwest Volkswagen!

This was the best experience purchasing a car I have ever had. Our consultant, Krystie Parra went above and beyond to answer all our questions and ensure that we got exactly what we wanted. The whole staff was professional, knowledgeable, and pleasant to deal with. I would recommend this dealership and this sales consultant to anyone. Thank you Southwest Volkswagen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A 10!! BEST CAR BUYING EXPERIENCE OF MY LIFE!!!!

I just purchased a 2016 VW Jetta from Bill Barber. He was Professional, Friendly, Knowledgeable and didn't waste my time playing the car dealership games you normally experience! Raleigh Page in Finance was Professional, Friendly and Explained EVERY STEP, in the process. I had the EASIEST, FASTEST CAR BUYING EXPERIENCE, IN MY LIFE!! I HIGHLY RECOMMEND THIS DEALERSHIP! I LOVE MY NEW JETTA!!!!! :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Southwest VW made me love VW even more!

The staff at Southwest VW is amazing! They were informative and so very patient. I have never owned a truly "new vehicle", but Gary, Stephen & Raleigh worked with me and were able to get me into my dream car...2016 Touareg. I am so happy to have this dealership close to my home. Thank you again, Stephen Gilchrist! You run a very impressive dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Erica, Congratulations on your new 2016 Touareg! Thank you for allowing us the opportunity to help you find your dream car and for letting others know about your experience while purchasing your new vehicle. If you have any questions, please don't hesitate to give us a call.

Thank you Billy Barber and Southwest Volkswagen!

I am very pleased with the recent purchase of my new 2016 Volkswagen Passat SE. Sales Consultant, Billy Barber, was very knowledgable and facilitated a smooth transaction! The entire team was dedicated and willing to "earn" my business. I would recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your 2016 VW Passat! We're happy to hear that your experience with us exceeded your expectations and that Billy and our team were able to answer all your question throughout the process. As you know, if you have any questions, please don't hesitate to give us a call.

New car purchase

I purchased a new Jetta Sport, Bill Barber was my salesman and it was the easiest car purchase I've ever done. Bill and Raleigh worked extremely hard to make my experience go smoothly. They kept informed thru out the entire process. I will be back when I'm ready for another new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic cay buying experience!

I recently totaled my 2014 Toyota Corolla. I became aware of a new VW dealer in Weatherford and visited it while I was waiting on the insurance to settle out. I dropped into the SWVW dealership, just to look, and was very happy with the sales team's NO PRESSURE pitch, and great hospitality by everyone employed at SWVW. I purchased the 2015 Passat and am extremely happy! Cody Wiggins, my sales rep, was a great help in getting me into my vehicle with, and without, all the features on my checklist and it was the best car buying experience that I have ever had. They know how to treat you right at SWVW. Even Stephen Gilchrist, the Manager/Owner came to introduce himself and welcome me to the SWVW dealership family of car owners! I highly recommend this dealership for a great car buying experience and the the outstanding product that they sell, the Volkswagen! Nancy Shepard

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Shane was very helpful

I stopped in during my lunch break with engine problems/misfire. Shane didn't make me wait and came out to my car and figured out the problem. Got the parts in stock went home and fixed my problem... back to work in no time. Great service and nice new facilities

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First time here and won't be my last.

Wow, brand new facility, felt like VIP. Excellent service, was in and out within an hour. My car looked brand new. Thank you! Happy Customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nice Service, fair pricing, but QUALITY work

Always skeptical of dealership service departments, but this visit changed my mind. I will be back for future service needs. I was treated like a family member and the pricing was fair, but what really stood out was the thoroughness and quality of work. Customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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