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Reviews

(3,515 reviews)

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One of the absolute worst car buying experiences I have

One of the absolute worst car buying experiences I have had in a long time. "Mark Cohen," a car sales manager wanted over $100.00 more per month on a new 2025 CX-50., with no money down,(other than incidentals), vs. the published ad by "zerodownleasedeals.com". Really??? These guys brag and advertise that they are the number 1 Mazda dealer. Not when they let deals walk out the door. Don't waste your time here, go to any other Mazda dealer other than these folks. You will be happy that you weren't "taken" by them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your taking the time to review us, while totally inaccurate we love all reviews. We don’t even know what zeardownlease.com nor does Mark who’s been in the business for 35 years nor me whose been in the business 25 years. You wanted to be zero down 299 a month. That is mathematically impossible. You were looking for 18,435 off msrp . Totally not even remotely close to a deal. You’re in no danger of buying a new car at 0 down 299 a month. Anyways thank you for making us the largest Mazda dealer in palm beach county! We aim to please!

Consumer response

In reviewing your response to my review, It confirms what I thought about the unprofessional sales manger, Mark Cohen and your dealership. Your response REEKS of sarcasm. If you had a high level of intelligence, all you had to do was go online to the website "zerodownlease.com" and see that for zero out of pocket, and $368.00 per month you can get a 2025 CX-50 new lease. That being said, I am GLAD that you let me walk out of your dealership without a deal. If I had purchased a car there, I can only imagine how bad your service department would be, based upon the TERRIBLE customer relationship the sales department encourages. I wanted zero down and $380.00 a month. If Mark was listening to me, rather than being some smug guy, he would have gotten it right. Good riddance. I would suggest that your customers make the trip to Mazda Southern Palms. Call them at 561-491-4200 before you buy at Mazda palm beach.

He was the best.

He was the best. So helpful and was super nice. I recommend this place it was great.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are happy to hear that the team exceeded your expectations. Welcome to the Mazda family!

I recently purchased a 2018 Mazda CX-5 from Joshua, and

I recently purchased a 2018 Mazda CX-5 from Joshua, and once again, the experience was excellent. This is the second Mazda I've bought from him, and both times the process was smooth, fast, and completely stress-free. Joshua doesn’t use any high-pressure sales tactics—just honest, straightforward service. The dealership itself was clean, modern, and welcoming. The car was spotless and in great condition, and it drove like a dream right off the lot. I couldn’t be happier with my purchase and will definitely be coming back to Joshua for any future Mazda purchases. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are happy to hear that the team exceeded your expectations. Welcome to the Mazda family!

Maikol and Eugene were great.

Maikol and Eugene were great. After a month of coming and leaving deposits on my car to get to my down payment I finally came in and I’m driving off with the car I wanted. Thank you guys so much and thanks Matthew in finance as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are happy to hear that the team exceeded your expectations. Welcome to the Mazda family!

I had an outstanding experience at Mazda of Palm Beach!

I had an outstanding experience at Mazda of Palm Beach! The dealership is spotless, modern, and welcoming, making the car-buying process smooth and enjoyable. The facility offers a spacious showroom, a comfortable customer lounge, complimentary coffee and drinks, free WiFi! The restrooms are exceptionally clean, and the entire environment feels inviting and well-maintained. The staff truly goes above and beyond to make every visit pleasant, and the attention to detail in both the facility and service is evident from the moment you walk in If you want a hassle-free, top-notch dealership experience in a beautiful setting, Mazda of Palm Beach is the place to go. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful recap! We are happy to hear the team exceeded your expectations! Enjoy your new truck!

Maikol was great, I bought a car without even seeing it i

Maikol was great, I bought a car without even seeing it i was looking for an expedition and there was none in stock but he told me he could get one. I was a bit skeptical at first but he made everytjing very smooth and followed up until the car arrived and everhthing was as promised i will always do business with him and recommend him to everyone. Special thanks to Euegene, Mark, Jesus, Ben, Rafael, and Edwin. They were all involved and did everything to make sure i was satisfied. Until next time !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are happy to hear the team exceeded your expectations. Enjoy your next expedition!

I recently had the pleasure of working with Ben at Mazda

I recently had the pleasure of working with Ben at Mazda of Palm Beach, and I can’t recommend him highly enough. From start to finish, he was incredibly helpful in making the entire car-buying process smooth and stress-free. Ben went above and beyond to get me a great deal and made all the arrangements for transportation from Florida to Virginia. He kept me updated every step of the way with clear, timely communication, and was always quick to answer any questions I had. It’s rare to find someone so professional, knowledgeable, and genuinely committed to great customer service. Thank you, Ben!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear Ben K exceeded your expectations! Enjoy your new BMW!

I had a fantastic experience with Ben Kairalla was

I had a fantastic experience with Ben Kairalla was patient, informative, and made the whole buying process smooth and enjoyable.Ben Cekovic General Sales Manager was very helpful, who went above and beyond to find the perfect car for me

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. Welcome to the Mazda family!

I came in looking for a car with hope and Ben greeted me

I came in looking for a car with hope and Ben greeted me with the pleasure of finding just what I wanted. Ben was an amazing salesman and I will advise anyone that want a car from Mazda to ask for Ben. He made sure we had some cold drinks and food while we wait.Thank you again Ben I am very appreciative🥰

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. Welcome to the Mazda family!

Maikol was great!

Maikol was great! Smooth negotiations and got the car I wanted. If you’re in need of a new car, definitely go see this man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We are happy to hear that Maikol and the team exceeded your expectations. Welcome to the Mazda family!