Hendrick Volkswagen Frisco

Josh C in the service department was extremely respectful, polite and accommodating and he went above and beyond to make sure my experience was great.

Service team is great but i usually try to get Fernando G..Polite, upfront, keeps me updated during service and always gives recommendations without being... pushy.

Robert Fabian is the BEST salesman out there! My husband and I really struggled with feeling like we weren’t “just another number” with buying a car and... he truly made us feel so comfortable. From start to finish we were made to feel like family with his honesty and dedication to helping us find the right fit for our growing family. If you need a new vehicle then Go visit Robert because he is the standard of what a salesman should be.

I went car shopping Hendrick Volkswagen in Frisco to test drive a Tiguan SE and possibly purchase. During the negotiation process the sales manager was... super aggressive and used high pressure sales tactics trying to get me to agree to things that were not in writing and would not show me any numbers. Any new car buying guides will tell you to walk away and find a different dealer if the sales department exhibits this type of behavior. I feel like this dealership feels entitled and they don't expect to have to earn anyone's business. This was a HORRIFIC EXPERIENCE. I will not be doing business with this dealership if this is how they treat people. Luckily there are many VW Dealers in DFW that would like to earn my business as I make my decision in the next week.

Excellent experience. Bought a VW GTI and the sales/finance department best i have dealt with in 40 years. Can’t recommend them enough. NO DEALER ADD... ONS!!! No “nitrogen” no “life time tint” no “shield” whatever. First dealer i have ever seen NOT do this. Will be back with the wife’s car!

Went to the dealership looking for a daily driver that was affordable and in budget. That's what i got. The down payment stayed in my range and the monthly... payment was within the budget as well. Oh, the Finance department was no pressure and very informative.

Last Saturday, I got my truck at Hendrick Volkswagen Frisco, I would like to say a very special thanks to George Strong, this guy is amazing! He new my... credit was not great, but he treated me with kindness and respect! Went above and beyond and the deal happened! The whole time I was there I felt comfortable and did not felt pressure anytime! I’ll recommend Hendrick and specially George to everyone one I know that’s looking to buy a car! Great job George, and Hendrick, keep up the good work!

Over all experience was good staff seemed to work hard to get us a deal but I honestly would of picked a different dealership if I would have known they... didn't offer GAP insurance anymore. Because it's not just one of those things you can just go out and buy unless you refinance your loan.

just now I have been taking my car for servicing to Hendrick VW service centre for last 3 years. I was quite satisfied with there professionalism until... I took my car for servicing this time. I am giving 1 star because of the damage and scratches in my car and the insult that I faced. There were multiple scratches to my car after the car came out of the car wash. The service specialist told that most of the scratches were there previously ( which was not correct) and implied that I was lying.He hastily tried to fix the issue but the issues still persist. Tried to contact HVW service department multiple times but didn't get any response.

Great dealership. Large inventory! We bought a 2019 Tiguan with Mark Atkins. He was very helpful and knowledgeable on VW’s. The buying process was very... easy (no add-ons). We highly recommend Mark and Hendrick VW.