Luxury Auto Collection

Do Not Buy A Luxury Car From Luxury Auto Collection (LAC) My purchase of a 2019 Ferrari from LAC has been a nightmare. They lack the understanding of high end vehicles and practice deception to cover their ineptness. The vehicle was delivered from Scottsdale to my home in Henderson, Nevada Key Points 1. Two remote keys were delivered with the car, tightly wrapped in packing tape. I inspected the car and the car started, no issue. Later, upon unwrapping the remotes, I found that one of the valet key blades were missing and the other valet key blade did not fit the door or ignition. I am confident the keys were wrapped in tape to deceive the issue. 2. A battery tender is standard equipment with a Ferrari. Upon delivery it was not present. Another deception. 3. LAC stated that the car had been recently serviced and everything was up to date. The day after delivery the check engine light came on with a service inspection recommendation 4. I have requested all fully executed documents from LAC, to date they have ignored the request.   These issues have raised concerns for my vehicle's security, as someone else has both valet key blades. Additionally, LAC tried to pacify the issue with the battery tender, by sending me a used battery tender Not to my surprise, the battery tender did not work, putting the battery's condition at risk. Currently, Las Vegas Ferrari is servicing the vehicle and has confirmed the issues as legitimate. I have promptly notified LAC about these issues, hoping for a quick resolution’s. Despite multiple attempts to address these issues with the dealership staff, I have been met with delays and unfulfilled promises and to date, no response on any of the above mentioned issues, which has led me to file a complaint with the Arizona Attorney General and potentially seek legal counsel under AZ statute 44-1267 and 28-4412

Jack Cotton was a delight to work with and the only reason I didn’t purchase a Bentley from him is because I decided to purchase a car closer to my home!

Excellent service and competent staff. Liked doing business there. Would go back in a heartbeat.

Had a great buying experience at LAC. Travis helped me even after I had my vehicle for weeks. He was very honest and kept in close contact with me throughout the entire process. I’ll definitely be back!

Travis Walters was my salesman for the convertible sports car I purchased. He handled all my questions and details concerning the purchase. I would rate him in the top 5 percent. L.A.S. is a very good place to go to find something special. A.A.

I wish I had read all of the reviews for this dealership before purchasing from them. Now that I am reading the past bad reviews and everything sounds very familiar to what happened to me. I bought a 2021 Aston Martin DBX from them in March 2023 with only 4k in miles. The vehicle was advertised on the internet as “No Accidents”. I made them send me a video and detailed photos of the vehicle when it was at it’s original location, their store in New York. I advised them I do not buy cars with dents, dings, flaws or accidents so please be very detailed with photos and video and provide me all of the information about the car before I agree to have it shipped and buy it. They agreed. They were going to ship the car to their Scottsdale, AZ store prior to shipping to me as I live in Las Vegas, Nevada. Once they got my deposit is when they started dropping the ball. There were days when the car was supposed to be shipped and no one showed up. Until I called, they simply didn’t care. I was told, they sell a ton of cars and are very busy so they don’t have time. That was the first warning I felt that something was not right. After a couple delays the vehicle shipped. When it arrived it had paint over spray all over the entire car. The over spray was heavy and there was no way they didn’t know it had overspray on the entire car, rims and windows etc. The first time I drove the car the warning light came on and the car went into limp mode. I contacted the dealership and they offered to pay a detailer to remove the over spray. I took the car to the Aston Martin dealership and they said it needed a new battery. I called LAC multiple times to ask if they would cover the battery and they ghosted me. This week (4 months after buying the vehicle) I contacted a local exotic car dealership to ask them about trading the Aston Martin in for a McClaren. I have only driven the Aston Martin 1000 miles since buying it. They took my Vin number and called me back stating my car had been in an accident in January 2022 and asked me if I was aware. I was provided a copy of the AutoCheck report and it shows an accident. I am told the value of my car is 10-30% less due to the accident. LAC so far is refusing to do anything about it. I received a Carfax report that shows no accidents when I signed the purchase contract. They seem to hang their hat on that report. However, all of the dealers I speak with say all exotic car dealers check both Carfax and Autocheck (Experian) for accidents on all cars they trade. None of the dealers I spoke with believe that LAC didn’t know it was in an accident before selling it to me. LAC claims they do not use AutoCheck. They seem to be saying they don’t check anything out at all on vehicles they obtain and sell except pulling Carfax. Bottom line, LAC is leaving me high and dry with a damaged vehicle that has been in an accident after advertising it all over the internet as “No accidents”. This type of dealership is why people hate used car dealers. They give a very bad name to all dealerships. There are reputable dealers out there that have mechanics check out the cars and they are open and honest about accidents and issues. I would stay clear of this place unless you want to risk taking a huge hit up to 30% on an exotic car. I am now forced to hire an attorney and sue them.

They sold me a $200,000 rolls Royce without the umbrellas and so many issues, there is a broken mirror on the inside, there is a body scratches, the WRAP was done terribly and they have disappeared, will not return my calls

I really recommend this dealership they can help you with all your needs. I highly recommend Travis he will go above and beyond in your purchase you do with him. Thank you so much!!

Travis Walter's did a phenomenal job curating the sales experience during my recent purchase. His product knowledge and attention to detail made the experience effortless.

To say this experience has been a nightmare is an understatement. We originally went into Luxury auto collection to look into purchasing a sprinter for our Family. We met with Travis who at the time and he walked us through and showed us his midwest Mercedes sprinters. We decided we want to go with a brand new vehicle in order to not have any issues. We paid for the vehicle 193k cash. Shortly after receiving the vehicle the problems started to begin and the accumulated quickly. originally our slider door wouldn’t latch and kept opening which is a huge safety concern. Not to mention the front passenger door doesn’t lock. We called Travis back and he mentioned they don’t work on the vehicle and told us to take it to the Mercedes of Gilbert. Which we did. 45 days later we still hadn’t received our vehicle as they said there’s A lot to be repaired. Finally we get a call our vehicle is ready to pick up which was even in worse condition. The doors still didn’t work and now the brake lights and turning signals didn’t not work. They said someone nicked a line when they were fixing the doors. We called luxury auto collection numerous times and travis was extremely rude and disrespectful. We finally got a call from a manager who promised this issue would be fixed snd they would come to pick it up and take it to north scottsdale to have it repaired and we would receive it within 2 weeks. 2 months later the vehicle is still in the repair shop. They now refuse to answer our calls and just point fingers at Mercedes. We simply asked them to either give us our money back or get us into a similar vehicle. They refused and only gave us a loaner with a broken air conditioning system. This company is a complete Scam. Once they have your money you’re on your own. Unfortunately we are stuck in this horrible position with no near end solution Do your self a favor and stay away.