Casa Kia of El Paso

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 1, 2020

    I try ti buy the base model of the kia forte and they help me to buy a optima 2020, great customer service, the sealer JC was attentive and the sales... manager was awesome. Thank you guys

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 5, 2020

    Be careful! It’s a sad time when you should have to take photos before and after service or ask for a complete walk around your car to make sure they don’t... damage anything. I bought my car here and the service was just ok nothing impressive or negative but I took my car in for my first service and afterwards I noted huge multiple cracks in my windshield. I informed the front desk clerk Abi who just acted inconvenience... The manager, Russell Geiger appeared just annoyed too after I had requested multiple times to speak to him from the start. He told me there was no way to determine when I got the crack it appeared to be caused from temperature change but I know for sure it want there prior to bringing in my car. I asked if they had cameras in their service area and he didn’t even answer me. Also come to find out there is damage to the windshield wiper right on top of the area. They pulled up the blade when they were inspecting so I really didn’t even notice it but it’s clear as day in my picture that I took at the dealership and when I get home and reinserted the area. They told me it would be under warranty but seriously???? What a headache and to be made to feel like I was lying about it or I am just plain stupid is not right.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 14, 2019

    Alberto Soto helped me get my used car. I love it! He got me a really good deal. Great customer service. Very cool guy ☺️ Also Walter was very helpful.... Couldn’t be more happier with the purchase. Thank you guys!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2019

    Great service friendly staff every time I take my car in they are always smiling and helpful. I would strongly recommend them for service or sales. Thanks... Casa KIA

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 27, 2019

    Our experience was great! Thank you Juan Rivera for the great service and all your help in the process. We are very happy with our New 2019 Kia Optima!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 4, 2019

    I wish I could rate a zero stars. The purchase of the vehicle was not a bad experience. It went by rather smoothly. When I purchased the vehicle they... offered a year of oil changes, fluid top offs and a multipoint inspection. My wife took her vehicle the first year and it seemed everything was done properly. We were in for a surprise. They never did a multipoint inspection and if they did they lied about it. Our front tires wore out within 6 months. The service department said the tires were perfect on our last visit. I showed the service department the state of the tires. It was impossible for the tires to be worn to that degree from the last visit. They blamed me saying that we had underinflated the tires. The vehicle has TPMS sensors and the tires have always been inflated by themselves. We have the paperwork that shows that. The paperwork they had in shop showed the vehicle needed a tire rotation. The paperwork we had said nothing of that. They never stated the vehicle needed additional service. They put it on the alignment machine and it was out of alignment, most likely from the factory. They would not replace the tires at no charge. They offered a free tire alignment if I bought the tires. How can you trust a shop that has not done their job to align new tires. The staff and service manager were rude and unproffesional. The service department manager got in my face and put his finger almost touching me. I told him to remove his finger from my face. I was so upset I laughed when they asked if I was being helped. The lady that asked that then said I was laughing at her and making fun of her. Which was a lie. They used that excuse to say I was going to be refused service. The service manager got in my face again. He told me to leave and I refused to leave without the service records. They threatened to call the police and still would not give me the service records. If you are going to be aggressive and get confrontational, expect an equal response. Which he got then threatened to call the police again. This is the worse dealership service department I have ever been to. I would recommend to stay away, far away.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 4.0 out of 5
    December 5, 2018

    Quick and accurate work performed with little time taken to perform the maintenance of the vehicle and very nice car wash but, no vaccuming of the interior... of the vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    September 22, 2018

    Buying my car was the only part of Casa Kia that I liked (but go figure they were getting my money). But ever since then it’s been a complete disappointment.... When you make what they call a “service appointment”. It’s not really an appointment after all. The gentleman told me it’s really a drop off time!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 21, 2018

    Service after the sale is poor. 3 hours for a oil change!!!! We had to reschedule for a windshield repair and that wasn’t done correctly they said the... small crack doesn’t dispear when repaired ..???? What!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 30, 2018

    Rodrigo Duron, Jose Luis Zarate, and Jonathan Sepehri were the best. There was a feeling of no-nonsense getting straight to the bottom line and answering... all of our questions along the way. They were educated about the vehicles that they were selling. There was absolutely no pressure at all during the entire process. We were happy knowing that we got a great product at a fair price. I have recommended these individuals highly to all of my friends and family and will continue to do so in the future to all of my clients. It was an overall great experience. Thank you from the Alarcon Family.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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