Skip to main content

Rockland Auto Brokers

(28 reviews)

Reviews

(28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rockland Auto Brokers from DealerRater.

Want to share your experience with this dealership?

Write a review

I just bought my 3rd car with them, a 2018 Maserati Levante and couldn’t be happier! All my experiences with them have been good. They service their cars, which are very nice and with a huge variety of makes, and they fix what was agreed. Andre really helped me with getting the loan approved on my first vehicle there when my credit was not that great. They also got plates and insurance as well. On my second car I had a situation with one tire, which was solved right away by Doug when I called and ever since they service all my cars whenever I need. Overall Ive always had a pleasing experience and I really recommend them to all my friends. Thanks again guys!

I just bought my 3rd car with them, a 2018 Maserati Levante and couldn’t be happier! All my experiences with them have been good. They service their cars, which are very nice and with a huge variety of makes, and they fix what was agreed. Andre really helped me with getting the loan approved on my first vehicle there when my credit was not that great. They also got plates and insurance as well. On my second car I had a situation with one tire, which was solved right away by Doug when I called and ever since they service all my cars whenever I need. Overall Ive always had a pleasing experience and I really recommend them to all my friends. Thanks again guys!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

Their customer service is very extremely good. Doug and Andre helped me and they are very professional.

Their customer service is very extremely good. Doug and Andre helped me and they are very professional.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

I bought a 2014 Porsche Cayenne last year of them car still runs phenomenal. No complaints on my side super quick super nice no tricks no hidden bull Just make sure you check it before you buy it thoroughly. You should be good. These guys are great thanks again guys for the purchase.

I bought a 2014 Porsche Cayenne last year of them car still runs phenomenal. No complaints on my side super quick super nice no tricks no hidden bull Just make sure you check it before you buy it thoroughly. You should be good. These guys are great thanks again guys for the purchase.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

I was very happy with service provided by Rockland Auto in Randolph this guys (Andrew and Dug), made easy for my car selection and loan approval, l'll recommend your next car buying, go to these guys.

I was very happy with service provided by Rockland Auto in Randolph this guys (Andrew and Dug), made easy for my car selection and loan approval, l'll recommend your next car buying, go to these guys.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Yes No
Show full review

They never responded after contacting them atleast five times. Ridiculous! I will not try again

They never responded after contacting them atleast five times. Ridiculous! I will not try again

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 4 found this review helpful. Did you?
Yes No
Show full review

I emailed Rockland Auto Brokers a question about a vehicle but never received a response.

I emailed Rockland Auto Brokers a question about a vehicle but never received a response.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 3 found this review helpful. Did you?
Yes No
Show full review

SHADY. This place is everything you fear in a used car dealership. Doug is not honest about their cars: he hides and makes excuses for obvious problems, and resists any effort to obtain an independent mechanical evaluation. Even worse, he doesn't keep his word: a handshake, a clear agreement, means nothing to him.

SHADY. This place is everything you fear in a used car dealership. Doug is not honest about their cars: he hides and makes excuses for obvious problems, and resists any effort to obtain an independent mechanical evaluation. Even worse, he doesn't keep his word: a handshake, a clear agreement, means nothing to him.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 5 found this review helpful. Did you?
Yes No
Show full review

BUYER BEWARE! This Business will sell you a vehicle in a heartbeat. They will even offer an appropriate Warranty for the vehicle, mine was for 60 days from purchase. We had given the showroom salesperson an hours notice that we wanted to test drive a car, as we were out of area and coming from an hour away. The car was shown as advertised online. The interior had not been cleaned, and had a popcorn tub and debris in the back seat and front seat. The car Battery was dead, and could not start the car. After an hour of commute driving, we still wanted to test drive it. They jump started the car and we took a test drive. The brakes were in bad shape, with unacceptable vibration on stopping. The front end/ Transmission had a shudder on acceleration. And the Battery was determined to be bad. The car was physically in good shape, a VIN inquiry showed it had been a one owner vehicle, and travelled cross country to Alaska then to Vermont, where it was traded in for a Mazda. I really wanted the model, as I had been looking for one for some time. It had the 4 cyl. engine which is not often found for the model. We returned from the test drive with a list of concerns about the braking, transmission, and battery issues. After being assured those would be taken care of by their mechanics, and If I was serious to provide a deposit. At this point, I should have stepped back and realized this wasn't an ideal situation to buy this car. Shoulda Coulda Woulda. I really wanted this model. So after providing the deposit, I was told that they would provide all paperwork and registration for me within a week. At this point, the car needed to be examined by another mechanic at another shop - standard used car buying practice. My mistake was trusting Rocklands mechanics. Rockland did replace the rotors and pads. I had to bring the car back to their shop due to transmission/axle vibration and parasitic electrical draw that drained the battery. they had the car for a week. When we picked it up, the remote fobs did not work, the radio/clock/interior lighting did not work. I found a 10amp fuse in the engine compartment. And the white upholstery had been stepped on, with a large boot mark on the seat. After a Week they had the car. They did nothing. Their Warranty is useless. I took it to a real mechanic - that found a bad Alternator and burned wiring at the starter. And they found the bad cv axle, plus changed the trans. fluid. Rockland paid for the cv axle replacement. Rockland claimed the warranty was good only for Engine and Transmission. An additional $1000.00 to repair the car, and Rockland will not honor the Warranty. Do not do business with this company. They will outright lie to your face and send you off with a car that had a fuse removed and no detailed explanation of work done during the week they had it. I hope to never see or deal with fraudulent business owners ever again. I did get a car I wanted, just for much more than I had originally wanted to pay.

BUYER BEWARE! This Business will sell you a vehicle in a heartbeat. They will even offer an appropriate Warranty for the vehicle, mine was for 60 days from purchase. We had given the showroom salesperson an hours notice that we wanted to test drive a car, as we were out of area and coming from an hour away. The car was shown as advertised online. The interior had not been cleaned, and had a popcorn tub and debris in the back seat and front seat. The car Battery was dead, and could not start the car. After an hour of commute driving, we still wanted to test drive it. They jump started the car and we took a test drive. The brakes were in bad shape, with unacceptable vibration on stopping. The front end/ Transmission had a shudder on acceleration. And the Battery was determined to be bad. The car was physically in good shape, a VIN inquiry showed it had been a one owner vehicle, and travelled cross country to Alaska then to Vermont, where it was traded in for a Mazda. I really wanted the model, as I had been looking for one for some time. It had the 4 cyl. engine which is not often found for the model. We returned from the test drive with a list of concerns about the braking, transmission, and battery issues. After being assured those would be taken care of by their mechanics, and If I was serious to provide a deposit. At this point, I should have stepped back and realized this wasn't an ideal situation to buy this car. Shoulda Coulda Woulda. I really wanted this model. So after providing the deposit, I was told that they would provide all paperwork and registration for me within a week. At this point, the car needed to be examined by another mechanic at another shop - standard used car buying practice. My mistake was trusting Rocklands mechanics. Rockland did replace the rotors and pads. I had to bring the car back to their shop due to transmission/axle vibration and parasitic electrical draw that drained the battery. they had the car for a week. When we picked it up, the remote fobs did not work, the radio/clock/interior lighting did not work. I found a 10amp fuse in the engine compartment. And the white upholstery had been stepped on, with a large boot mark on the seat. After a Week they had the car. They did nothing. Their Warranty is useless. I took it to a real mechanic - that found a bad Alternator and burned wiring at the starter. And they found the bad cv axle, plus changed the trans. fluid. Rockland paid for the cv axle replacement. Rockland claimed the warranty was good only for Engine and Transmission. An additional $1000.00 to repair the car, and Rockland will not honor the Warranty. Do not do business with this company. They will outright lie to your face and send you off with a car that had a fuse removed and no detailed explanation of work done during the week they had it. I hope to never see or deal with fraudulent business owners ever again. I did get a car I wanted, just for much more than I had originally wanted to pay.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
8 people out of 8 found this review helpful. Did you?
Yes No
Show full review

Asked a question and got a generic answer which had nothing to do with my question. Wrote back and now no answer at all. After looking at their ad again, I believe it is mis-represented, stating manual transmission when it looks like it is an automatic.

Asked a question and got a generic answer which had nothing to do with my question. Wrote back and now no answer at all. After looking at their ad again, I believe it is mis-represented, stating manual transmission when it looks like it is an automatic.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

On May 7, 2024 I bought a 2017 Range Rover evoque cash from Rockland Auto Brokers in Randolph for over $18,000, I registered the car and bring the plate to them. They turned me like a ball before finally giving me the car on May 22nd, 15 days later with 4% fuel, no gas cap, left rear wheel bearing noise and less than 1/4 left on the brakes and rusty rotor. Also, there is an electrical tape holding the steering wheel shifter and tire pressure monitor warning light in on. This dealership is a rip off and has no regard to their customers. I returned the car 10 minutes after delivery and they just park it in the lot and don't touch it at all.9 I would say Doug is an okay guy but he is not the owner so he can't make any decisions. So Adriano, if you reading this, please do the right thing.

On May 7, 2024 I bought a 2017 Range Rover evoque cash from Rockland Auto Brokers in Randolph for over $18,000, I registered the car and bring the plate to them. They turned me like a ball before finally giving me the car on May 22nd, 15 days later with 4% fuel, no gas cap, left rear wheel bearing noise and less than 1/4 left on the brakes and rusty rotor. Also, there is an electrical tape holding the steering wheel shifter and tire pressure monitor warning light in on. This dealership is a rip off and has no regard to their customers. I returned the car 10 minutes after delivery and they just park it in the lot and don't touch it at all.9 I would say Doug is an okay guy but he is not the owner so he can't make any decisions. So Adriano, if you reading this, please do the right thing.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
10 people out of 10 found this review helpful. Did you?
Yes No
Show full review
See all 28 reviews