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Ray Catena Lexus of White Plains

(877 reviews)
2018 state dealer award
View 7 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(877 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Catena Lexus of White Plains from DealerRater.

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Buying a new car can be a pleasant experience!

From the moment we walked into Ray Catena Lexus of White Plains, the new car buying experience changed for us. We were warmly greeted at reception, offered beverages and then introduced to Michael Barone. Michael is a very warm, naturally humorous man who made us feel like valued customers. He not only was glad to answer all our questions (and there were many), but encouraged us to ask more. It seems that at Ray Catena of White Plains, the staff are proud to represent Lexus and are glad to share their expertise. There is virtually none of the usual high pressure car sales techniques. They let their excellent products speak for themselves. We are very glad to have chosen Lexus and very lucky to have dealt with Michael Barone. We love our new Lexus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Excellent working with Michael Barone

This is my second Lexus lease with Michael Barone. Easygoing, helpful. Found the car I was looking for at a fair price Would highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Amazing Experience!

Ray Catena Lexus of White Plains is a welcoming atmosphere, ALL of the employees were very nice answered any questions you had offered you a beverage etc. I worked with Shavaune Shackleford and Anthony Marino they were absolutely amazing. I was able to get a car I wanted for a price that worked for me. They went above and beyond my expectations! Shavaune is very knowlegable and very eager and willing to help and answer any questions I had about my new car the finances etc. Ray Catena Lexus of White Plains is Top Notch!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2 New Cars!

My wife and I were car shopping (both had expiring leases) and were excited to get something new and different. We were at Jaguar of White Plains. They were condescending, snotty and rude. We never even got to drive the car we wanted. We were fed up with shopping for the day and decided to head home. We drove by Lexus and begrudgingly decided to try one more dealer and went in. Jasmine greeted us and was so happy and warm, we were in a better mood right away. We walked the showroom waiting for assistance and within a few minutes, Michael Bergman came over. He was funny and quickly made us forget the bad experience we had just had. We got excited again and started discussing the NX 300 F Sport which we drove that night. It was great. We met Nick (sales manager) and felt comfortable, so we went home to think about it. 2 days later we were back, test drove the IS 300 F Sport and got an irresistible deal. We leased both of them and are so glad we did. Joe did our tech setup and showed us every button in the car, he knows his stuff, and we met the service team too (hopefully just regular maintenance) that will help us. Everyone is a part of the process and we felt warm and fuzzy there. We are both glad we went in that day despite our mood, we're Team Lexus for Life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sales and service are outstanding

Truly an experience that is warm and welcoming. Will continue to return and Shavaune was helpful and knowledgeable! I found he was patient and did not rush us for a descision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Terrific Leasing Experience

From first walking into the dealership to walking out with the keys, I was treated in a consummate professional and personal manner. Could not have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Easiest, smoothest leasing experience

We leased a GS 350 from Michael Barone at Ray Catena Lexus, and it was perhaps the best leasing experience we've had in many years of buying/leasing cars. Michael was attentive, patient and straightforward about all aspects of the vehicle and the leasing process. He made what can de a stressful experience go very smoothly. We would recommend Michael without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good experience overall

Basically very good. Sales rep was excellent, not pushy. My only complaint was that they were not negotiable at all but maybe in the future, the price is just the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent leasing experience/ smooth deal

I leased a Beautifull NX300 from Michael Barone and everything went smooth. I never felt any pressure from Michel or any of the Sales Managers. Nick Manzi and Dan Zaccagnino where really nice too and helped a lot with the negotiations. They are friendly and make you feel like family. They always answer all the questions and are honest. Michael always responded to my emails and phone calls. It was overall a great experience and will recommend then to anyone. I will definitely go back for my next lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I had excellent service from Peter Doyle!

Peter was very attentive and gave us all the information we needed to make an informed decision. He was very nice and easy to deal with and we will recommend him to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.