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Ray Catena Lexus of White Plains

(877 reviews)
2018 state dealer award
View 7 awards
2018 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(877 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ray Catena Lexus of White Plains from DealerRater.

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Made me feel like royalty

Fabio Villa was extremely helpful in helping me see if I qualified for available discounts. My first Lexus, a beautiful 2018 GX460. The consummate professional, that is how I would describe Fabio. Generally, I would not lease a second vehicle of the same brand. However, I can see myself renewing my next lease with Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Professional

From beginning to end, my wife and I were treated with respect and courtesy. This was the second car we bought from Rick Brogan and certainly would go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Shavaune Shackleford was awesome!

We had the good fortune of working with Shavaune Shackleford... From the outset he distinguished himself as a true professional. He answered all the questions and provided all the information without being "salesy' . As out of state buyers - he made the process very easy and simple for us...from arranging to pick us up from the airport to making sure our financing was set up correctly, making sure that our insurance documentation and registration to drive out of state was all complete. Thank You so much!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Happy Loyal Customer

I have owned 2 Rx's and leased 2 Nx's. I just picked up my second Nx. From the time I talk to my salesman, David Kurland, about chosing a car through the buying or leasing transaction and then through all the scheduled service, the experience is consistently a pleasure which is one of the reasons I choose David and this particular dealership. The cars have been very reliable, drive well under all conditions and comfortable. In addition, servicing the car is extremely easy and the staff and technicians are always knowledgeable and seem genuine about their recommendations and advice. Whether I request a loaner car or stay in their extremely comfortable waiting area and do paperwork, watch TV or even enjoy the food and beverages, the experience is pleasant. They respect my time and, as a working professional, I appreciate their efforts to accomodate me and my schedule. David even came in on his day off so I could pick up the car before the holidays without missing work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Terrific experience

Shavaune was terrific and a pleasure to work with. He responded quickly to questions and made the process as simple as could be. We were really appreciative of all he did for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Peter Doyle is just awesome!

Peter Doyle has leased us a couple of Lexus cars. His attention , knowledge, expertise, kindness, honesty, and customer service are extraordinary. Made the leasing experience a real pleasure..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent

Previous customer for many years,just lease 2018 IS350 my salesman Timothy Feighery was so patience he guided me through the process so soothing was truly a pleasure to be served with respect and friendly service thank you had a wonderful awesome experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Ray Catena Veteran

I've leased 6 vehicles from Ray Catena over about 20 years. I've never been disappointed. It is clearly an extremely well-run dealership. Michael Barone is the most recent (my last 2 leases) in a long line with excellent Ray Catena sales reps.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best Deal, Great Salesman

Picked up a 2018 Lexus GX460 this morning, Peter was fantastic gave us a great deal on a great car. Once we arrived to pick up the car everything went smoothly and we were in and out within an hour. So far, we love the car and hope to do business with him soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Leased new Lexus RX 350

Excellent dealer. Pleasant, friendly, no sales pressure experience. First time leased Lexus 3 years ago. Was also very good experience. Great facilities. Outstanding personnel. Definitely would highly recommend .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.