Reviews
This is by far one of the best dealerships I’ve dealt
This is by far one of the best dealerships I’ve dealt with. Staff is proffesional and friendly. And I like the snack bar as well! Best, Mrs.Kordek
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review, Robert! We're thrilled to hear you had a great experience with our team and we’re glad you enjoyed the snack bar too. Thank you for the kind words, and we look forward to serving you again!
This needs to be Your dealership.
This needs to be Your dealership. The staff is always polite and professional and will completely explain any questions you may have about your Mercedes service. Additionally, the customer lounge is exquisite- plush oversized chairs, big screen tv, quiet computer nook, beverages galore, upgraded specialty coffee maker, fresh pastries, cookies, snack bars. We have other dealerships across the city but The Woodlands Mercedes dealership is absolutely the Best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Ckdrabek! We're thrilled to hear you enjoy our dedicated staff and the amenities in our customer lounge. Your kind words motivate us to continue providing the best experience possible. We look forward to welcoming you back soon!
Service team is exceptional.
Service team is exceptional. All staff encountered were gracious. Lived up to all my expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kelly! We're thrilled to hear that our service team exceeded your expectations and provided you with a gracious experience. Your feedback means a lot to us, and we look forward to serving you again!
Great experience from drop off, greeter, hand off to
Great experience from drop off, greeter, hand off to service advisor, loaner, communicating status, recurring issue fixed, and pick up. All staff were helpful, friendly, and professional. Special thanks to Service Advisor Isaiah Martinez who got my issue resolved, was professional & courteous, communicated frequently, and responded to calls and texts quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear about your positive experience and that Isaiah made such an impact. Our team strives for excellence, and your feedback reinforces our commitment to providing exceptional service. We look forward to serving you again!
We’ve had 3 Mercedes Benz so far from these dealership.
We’ve had 3 Mercedes Benz so far from these dealership. Everyone is so friendly including the service department. Isiah Martinez has always been our service rep and honestly he’s the best. No issues what so ever. That is why we continue to always purchase our cars from the woodlands Mercedes Benz.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Jessicazelene! We're thrilled to hear about your positive experiences and that Isaiah has consistently provided excellent service. We appreciate your loyalty and look forward to continuing to serve you in the future!
Always get the best service here!
Always get the best service here! Have purchased 2 cars, will look to purchase more in the future. Isaiah our service advisor is the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review, marblelg1010! We're thrilled to hear about your positive experience with Isaiah and appreciate your loyalty. Your support means a lot to us and we look forward to serving you again!
Impeccable service, excellent communication, consistent
Impeccable service, excellent communication, consistent results. I have been using this dealership for 10 years now and wouldn't recommend anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Oshbisser! We're thrilled to hear you’ve had such a positive experience over the past decade. Your loyalty means the world to us, and we’re glad to continue delivering top-notch service and results. We appreciate your recommendation!
Best service experience I’ve had.
Best service experience I’ve had. Isaiah made the process so smooth and enjoyable for me. He communicated with me every step of the way. He even took my call while he was at lunch. He kept to the timeframe they gave me and provided me with a loaner so I didn’t have to stress to figure out how to get to work. Thank you Isaiah and Mercedes Benz of The Woodlands!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Purposefulnadine! We're thrilled to hear about your positive experience with Isaiah. Our team is dedicated to providing exceptional service, and it's great to know that we made your process smooth and enjoyable. We appreciate your kind words and look forward to serving you again!
Got a flat and called them.
Got a flat and called them. They had my car towed there. They got me in that day and replaced my flat. Had my car back in a few hours. Everyone was nice and polite.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jerrid, thanks for sharing your experience! We're thrilled to hear that our team was able to assist you quickly and with a smile. Providing efficient service is our priority, and it's great to know we delivered. We look forward to serving you again.
Thank you, Isaiah Martinez and Mercedes, for the quick
Thank you, Isaiah Martinez and Mercedes, for the quick turnaround! You are the very best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, thanks for your fantastic review! We're thrilled to hear that Isaiah and our team exceeded your expectations with their quick turnaround. Your support means a lot to us and we look forward to serving you again soon!