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Mercedes-Benz of The Woodlands

(3,367 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (855) 253-6799 (855) 253-6799
Service (866) 286-2008 (866) 286-2008

Reviews

(3,367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of The Woodlands from DealerRater.

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Dealing with the dealership was absolutely amazing.

Dealing with the dealership was absolutely amazing. We walked in knowing what we wanted and they helped us get there! Marcos was amazing! Understanding and made sure everything we wanted was handled!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent and quick service My advisor John is awesome

Excellent and quick service My advisor John is awesome and understanding the issues on my vehicle And resolved it. Thanks Krishna

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

So glad you had a great experience, Krishna. Hope to see you again soon!

She was absolutely amazing!

She was absolutely amazing! Very professional and knowledgeable!! Had a great experience purchasing our new car with her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very professional staff!

Very professional staff! Was a great experience from beginning to end. I will only buy for MB of the Woodlands

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Two men in the service department keep my husband and

Two men in the service department keep my husband and myself bringing our cars to the dealership for service even though mine is no longer under warranty. Mark Escobar and Danny. These two gentlemen treat us like family every time and are very warm and welcoming. We get incredible service with quick turn around and no upsells. The prices are even comparable to independent shops in the area so why not go to these guys?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the kind words, teubank. We will share this with the team!

The representative was very knowledgeable and kept me

The representative was very knowledgeable and kept me informed about the progress promptly. The service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi dingchufuh , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant. It's always great to read reviews like this!

Very courteous and helpful staff.

Very courteous and helpful staff. From the first visit we were sold! Looking forward to a great relationship with this Dealership. Thank you!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello amy.cramer, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

Great service and convenient location!

Great service and convenient location! They’ve always done a wonderful job and provided excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Ann.marek , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant. It's always great to read reviews like this!

Trent is amazing!

Trent is amazing!!! He made the car buying process incredibly smooth and enjoyable! I’ve bought from several luxury dealerships in the past but Mercedes Benz of The Woodlands is by far the only place I will go to buy a car. The attention I received from Trent and his team and the service team was unmatched. Trent made sure everything was right and I was taken care of. I had my best car buying experience - thank you Trent for everything!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Just purchased my second SUV from MBOTW - the sales

Just purchased my second SUV from MBOTW - the sales department is great, but it is the service department that keeps me coming back. Luis Osawa was patient and thorough as we explored which vehicle was right for us. David Gonzales helped walk me through the features of both my cars...really helpful and easy to follow. John did a great job making sure the final details on my car were taken car of and it was perfect when I picked it up. And Mark Escobar and the rest of the service department set the standard for customer service. Thank you MBOTW!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.