Reviews
Dealing with the dealership was absolutely amazing.
Dealing with the dealership was absolutely amazing. We walked in knowing what we wanted and they helped us get there! Marcos was amazing! Understanding and made sure everything we wanted was handled!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent and quick service My advisor John is awesome
Excellent and quick service My advisor John is awesome and understanding the issues on my vehicle And resolved it. Thanks Krishna
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
So glad you had a great experience, Krishna. Hope to see you again soon!
She was absolutely amazing!
She was absolutely amazing! Very professional and knowledgeable!! Had a great experience purchasing our new car with her!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very professional staff!
Very professional staff! Was a great experience from beginning to end. I will only buy for MB of the Woodlands
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Two men in the service department keep my husband and
Two men in the service department keep my husband and myself bringing our cars to the dealership for service even though mine is no longer under warranty. Mark Escobar and Danny. These two gentlemen treat us like family every time and are very warm and welcoming. We get incredible service with quick turn around and no upsells. The prices are even comparable to independent shops in the area so why not go to these guys?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the kind words, teubank. We will share this with the team!
The representative was very knowledgeable and kept me
The representative was very knowledgeable and kept me informed about the progress promptly. The service was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi dingchufuh , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant. It's always great to read reviews like this!
Very courteous and helpful staff.
Very courteous and helpful staff. From the first visit we were sold! Looking forward to a great relationship with this Dealership. Thank you!
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello amy.cramer, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!
Great service and convenient location!
Great service and convenient location! They’ve always done a wonderful job and provided excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ann.marek , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant. It's always great to read reviews like this!
Trent is amazing!
Trent is amazing!!! He made the car buying process incredibly smooth and enjoyable! I’ve bought from several luxury dealerships in the past but Mercedes Benz of The Woodlands is by far the only place I will go to buy a car. The attention I received from Trent and his team and the service team was unmatched. Trent made sure everything was right and I was taken care of. I had my best car buying experience - thank you Trent for everything!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just purchased my second SUV from MBOTW - the sales
Just purchased my second SUV from MBOTW - the sales department is great, but it is the service department that keeps me coming back. Luis Osawa was patient and thorough as we explored which vehicle was right for us. David Gonzales helped walk me through the features of both my cars...really helpful and easy to follow. John did a great job making sure the final details on my car were taken car of and it was perfect when I picked it up. And Mark Escobar and the rest of the service department set the standard for customer service. Thank you MBOTW!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
