Reviews
This dealership and their staff deserve the rep that car
This dealership and their staff deserve the rep that car salesmen have! I inquired about a vehicle and was told it was available. Verified again when I was ready to make a trip there and when I arrived was informed the car was sold a week ago but would I be interested in looking at other used cars. I was so disappointed but not surprised. The attitude is obviously say anything to get the client in the door then sell them. I am convinced that they place vehicles online to peak interest and as of this written review the vehicle is still listed on their and the Carfax site. Wrote that manager and received a lame response that was obviously a form letter! Dishonest, lack of INTEGRITY and deserving of a lousy reputation!!!
This dealership and their staff deserve the rep that car
This dealership and their staff deserve the rep that car salesmen have! I inquired about a vehicle and was told it was available. Verified again when I was ready to make a trip there and when I arrived was informed the car was sold a week ago but would I be interested in looking at other used cars. I was so disappointed but not surprised. The attitude is obviously say anything to get the client in the door then sell them. I am convinced that they place vehicles online to peak interest and as of this written review the vehicle is still listed on their and the Carfax site. Wrote that manager and received a lame response that was obviously a form letter! Dishonest, lack of INTEGRITY and deserving of a lousy reputation!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Roy. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@universitymitsubishi.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Dear Mitsubishi University, I am writing to formally
Dear Mitsubishi University, I am writing to formally express my dissatisfaction with the service provided and, more importantly, with the ongoing malfunction of the infotainment system in my vehicle Mitsubishi Outlander 2.5L - 2023. The system keeps turning on and off repeatedly at random times, which not only affects usability but also poses a safety concern while driving. When I brought the vehicle in for service, the service manager (Mr. Frank Gonzalez) confirmed that this issue is affecting multiple customers, but also stated that there is no estimated timeline for a fix — and worse, no certainty that it will be resolved at all. I find this response completely unacceptable, especially from a brand known for quality and reliability. As a customer, I expect a more responsible approach and a clear plan to address the issue. Therefore, I respectfully request the following: 1. That a formal complaint be submitted to the manufacturer regarding this issue; 2. That I be informed of any estimated timeframe for a definitive solution; 3. That, if a timely resolution is not possible, alternative compensation or support options be offered. I look forward to your prompt response. If I do not receive a satisfactory resolution, I will escalate this matter to consumer protection agencies. Sincerely, Viviane Lentini Phone Number: 689-234-3609 E-mail: Viviane.lentini@gmail.com
Dear Mitsubishi University, I am writing to formally
Dear Mitsubishi University, I am writing to formally express my dissatisfaction with the service provided and, more importantly, with the ongoing malfunction of the infotainment system in my vehicle Mitsubishi Outlander 2.5L - 2023. The system keeps turning on and off repeatedly at random times, which not only affects usability but also poses a safety concern while driving. When I brought the vehicle in for service, the service manager (Mr. Frank Gonzalez) confirmed that this issue is affecting multiple customers, but also stated that there is no estimated timeline for a fix — and worse, no certainty that it will be resolved at all. I find this response completely unacceptable, especially from a brand known for quality and reliability. As a customer, I expect a more responsible approach and a clear plan to address the issue. Therefore, I respectfully request the following: 1. That a formal complaint be submitted to the manufacturer regarding this issue; 2. That I be informed of any estimated timeframe for a definitive solution; 3. That, if a timely resolution is not possible, alternative compensation or support options be offered. I look forward to your prompt response. If I do not receive a satisfactory resolution, I will escalate this matter to consumer protection agencies. Sincerely, Viviane Lentini Phone Number: 689-234-3609 E-mail: Viviane.lentini@gmail.com
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The dealership confirmed that this is a manufacturer issue and engineers are currently working on a fix. Viviane stated that she was satisfied and will remove the review once the software update is available.
Dear Mitsubishi University, I would like to clarify that at no point did I state that I was satisfied with the current situation, nor did I agree to remove my review upon the release of a future software update. On the contrary, I remain extremely dissatisfied with how this issue has been handled so far. It is important to accurately reflect my position, as I believe miscommunication like this only adds to the frustration. I expect a more transparent and effective resolution moving forward, and I would appreciate being kept informed with accurate updates from now on. Thank you Viviane
Bait and switch dealership.
Bait and switch dealership. Put your fees upfront and be transparent. People don’t have time for games.
Bait and switch dealership.
Bait and switch dealership. Put your fees upfront and be transparent. People don’t have time for games.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am from Montreal Canada.
I am from Montreal Canada. The person was polite, smile and answer to my questions. Thanks
I am from Montreal Canada.
I am from Montreal Canada. The person was polite, smile and answer to my questions. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was excellent, and I got out on the promised
The service was excellent, and I got out on the promised time, I did not have to wait for a long time.
The service was excellent, and I got out on the promised
The service was excellent, and I got out on the promised time, I did not have to wait for a long time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice it was very nice.
Nice it was very nice. The work was done properly and the attendance were very professional and courteous and helpful. The staff was caring also.
Nice it was very nice.
Nice it was very nice. The work was done properly and the attendance were very professional and courteous and helpful. The staff was caring also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was great, the service department did an
Everything was great, the service department did an amazing job taking care of my car. I truly appreciate the wonderful service.
Everything was great, the service department did an
Everything was great, the service department did an amazing job taking care of my car. I truly appreciate the wonderful service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
People were nice.
People were nice. Not ready to make any deals with us. When they are ready to make a deal, I might purchase.
People were nice.
People were nice. Not ready to make any deals with us. When they are ready to make a deal, I might purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had a great experience today at the Mitsubishi service
I had a great experience today at the Mitsubishi service the service manager was great with my appointment everything went smoothly
I had a great experience today at the Mitsubishi service
I had a great experience today at the Mitsubishi service the service manager was great with my appointment everything went smoothly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.
Excellent service. Laura was wonderful and professional. I never go to any Mitsubishi Center. Thanks Guys
Excellent service.
Excellent service. Laura was wonderful and professional. I never go to any Mitsubishi Center. Thanks Guys
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair