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LaFontaine Honda

(391 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of LaFontaine Honda from DealerRater.

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New honda

I bought my first Honda CR-V from Ha 10 years ago. It is a great car still running well . It was time for a new Honda and I remembered the great personalized experience that Ha gave me, so I knew I would buy from her again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fantastic Experience - Great Price!

Could not have been an easier and more flexible experience with Lafontaine Honda and Ha Parrinello. She did a fantastic job being flexible in having most of her discussions with me via text as I was too busy for multiple phone calls. She gave me a wonderful price and delivered the vehicle (from another dealership) on time and in pristine condition. Could have asked for a better experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

No hassle....fair price experience.

Ha Parrinello is the salesperson to ask for when visiting Lafontaine Honda (also Toyota, Volkswagen, Kia, Hyundai) in Dearborn. I think it’s been about 3 car purchases now from her. Always professional, lots of seniority in the business. Knows how to treat the customer. Always available for any questions after the sale. You won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Accord lease

Ha, the sales representative, was very knowledgeable about her product. She was respectful and patient with all of my questions. I am hoping I will be able to work with her in the future when I return my leased vehicle and pick up a new one.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Certified used car

GREAT experience. Ha and Jim made the process painless and fun. They are my go to salespeople. I would say these are your go to salespeople.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great car buying experience

Ha Parrinello was so wonderful to work with. There was no high pressure sales, she just showed me all the functionality of the car I was interested in. She was so knowledgeable and she was able to answer all my questions. What a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Experience I had)

I'm a return customer and Dean took care of my husband and I first time we bought a Honda and he was very professional then as he was the day we bought the new car showed me how to run everything even Jordon Goffney Was professional and polite U would be a return customer again because of them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

They’re here for you!!

I came into LaFontaine with an idea in mind and they help exceed those expectations ensuring that I walked out of there confident that I made the best and most comfortable purchase. They took a lot of time out of their busy day to help me and never made me feel rushed to make a decision. They really do care for their customers and will put you in a safe reliable car. The Used Car Manager also takes a lot of pride in his lot and does not put any junk in there. So if you’re looking for an affordable, reliable used car, LaFontaine in the place to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ha was very friendly, helpful and professional!

LaFontaine Honda, specifically Ha, was very helpful. She called promptly to answer questions, walked me through the manual, helped me set my phone and radio stations ... During the paperwork process, she made it easy to understand them. I’d definitely refer my friends to this dealer. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amazing Service

Ha provided us with pricing options on multiple vehicles, was patient and knowledgable. The process of buying a new car has never been better! No pressure; upfront and honest information and pricing. The dealership is organized and the purchase process was so streamlined - no long waits! I've worked with Ha for the past 9 years and now will not go anywhere else! She is simply the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.