Reviews
Rebecca was knowledgeable and patient when answering all
Rebecca was knowledgeable and patient when answering all of my questions. She listened to what I wanted in a car and made the perfect suggestion for me. I would highly recommend working with Rebecca!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Candace, we're delighted to hear that Rebecca provided you with knowledgeable and patient assistance. It's wonderful that she found the perfect car suggestion for you. Thank you for recommending her – we greatly appreciate it!
I had emailed Waylan about a 2023 Kia Forte and went in
I had emailed Waylan about a 2023 Kia Forte and went in to see him regarding trading in my current vehicle for the Forte. He was tied up when I got there, so he asked Rebecca to help me. She was very pleasant to work with and kept trying to get what I was asking for and we ended up making a deal. Rebecca took me over to wait on my paperwork and checked on me and gave me updates on about how much longer. Waylan also came by to check on me and congratulated me on my new car purchase. He also helped me out setting up the car play and getting my tags off my old car and getting my belongs out also. It was great working with both of them. I would say it was a win win dealing with them both. I am a repeat customer at Lawton Kia and would recommend to my family and friends 100%.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're thrilled to hear that Rebecca and Waylan provided you with exceptional service during your visit. It's wonderful to know that they went above and beyond to make your car purchasing process smooth and enjoyable. We appreciate your loyalty as a repeat customer and your willingness to recommend Lawton Kia to your family and friends. Congratulations on your new car, and we look forward to serving you again in the future!
Colten was amazing!
Colten was amazing! He was able to take care of everything over the phone, since we were driving from Texas. They had the Kia we wanted, he made the buying process so easy! I’m really glad we found Lawton Kia. Really nice people to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, collinstexas20! We're delighted to hear that Colten provided you with an amazing buying experience even when coordinating from a distance. It's great to know that our team made the process easy for you, and we're glad you found the Kia you wanted. We appreciate your positive feedback and look forward to assisting you again in the future. Welcome to the Lawton Kia family!
Service was great.
Service was great. Deborah was amazing doing everything she could. To make sure the customer was happy and I appreciated that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donald, we're delighted to hear that you had a great service experience with us! Thank you for recognizing Deborah's efforts in ensuring customer satisfaction. We value your feedback and appreciate your kind words. If you need anything else or have any more feedback to share, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future!
Allen was super nice.
Allen was super nice. Attentive, nice, informative, kind, educational, polite, and not pushy or passive
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking a moment to share your positive interaction with Allen! We are pleased to hear that his approach exceeded your expectations. We appreciate your business and look forward to your next visit.
The employees are very pleasant and professional.
The employees are very pleasant and professional. It is always a minimal wait time. Clean😁
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Sacitty!
They are very kind and understanding and willing to help
They are very kind and understanding and willing to help as much as possible. The bad is we bought a vehicle from them and it needed some work and they are fixing everything we believe that was wrong with it we really really really appreciate it. The problem is trying to get up date on vehicle and getting people to call you back and let you know what is going on.Once you get ahold a person they don’t have all information and they tell you they will call you back and they don’t.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Randy, we value your positive feedback about our team's willingness to assist and address the concerns with the vehicle you purchased. Your appreciation means a lot to us. We understand that the communication process hasn't been as smooth as it should be, and we apologize for any frustration this has caused. Rest assured, our team is working diligently to get your vehicle back in tip-top shape! We received the parts for your repair and your vehicle is in the bay. Due to the complexity of the work, we anticipate the repair to take several days. We appreciate your patience and will reach out once your vehicle is ready. Thank you!
Friendly and fast service.
Friendly and fast service. Took my car in for recalls and it was taken care of within a couple hours. Then they offered to wash and detail my car. 10/10.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to have provided you with friendly and fast service during your recent visit to Lawton Kia, Chelsbells! It's great to know that your car's recalls were efficiently addressed within a short time frame and we won you over with the wash and detail of your vehicle. Thank you for your positive feedback, and we're thrilled to have earned a 10/10 rating from you!
Jonathan was great!
Jonathan was great! He really helped me out when I was having a hard time purchasing a vehicle and still helps me whenever I need it!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Johnathan, likacsmeade. We are pleased to hear that he exceeded your expectations with your purchase experience and continues to provide exceptional customer service each visit. If we can be of further assistance, please let us know.
It's a nice place the employees were helpful the salesman
It's a nice place the employees were helpful the salesman and the finance team seemed like they knew a lot I was pleased with the service.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Steven! We are pleased to hear that our team earned your earned your five-star rating. Thank you for choosing Lawton Kia. If we can be of further assistance, please let us know.