Reviews
Peace of Mind
Joe G sold us our new car with no hassle and BS ! The entire process went smoothly and professionally...a Thanks again Joe G for making our decision so easy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pine Belt Cadillac
This dealership does not honor their word or even a contract!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Bad dealership
They sold me a car And they do not honor their contract. The salesperson I purchased from left the next days. I was told he was fired. They are the worst !
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
thay helped my father when no one else would there wonderful
alex santos and eddie castillo went out of there to help my father get a car that most fit his buget and needs . thay were the most trust worthey dealership we have ever been to. i will never go to a other dealership ever again. i can not express the graditude i to all the staff . sincerrly paul and chris w..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always Great
The dealership is one of the greatest they go out off there way to make you happy and to get you the best deal from them an also the banks they flight to get the best loan and rates i brought a 20017 impla and my husband brought a 2016 Ram and Alex Santos filled both cars up with gas, so hit up Alex & Eddie Castillo at belt and tell them Derick sent you..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
NIGHTMARE OF A DEALERSHIP
The experience was a nightmare. The so called manager Akram Ali should be fired very unprofessional not even a returned call after calling him 9 times. Car is sitting in my driveway with expired temporally plates. No idea reached out to general motors for help.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we are very sorry to hear about your negative experience with us. Would it be okay with you if we had upper management contact you direct to speak about this situation?
Brake repair
Good and wait time was within the estimated time given by the service representative
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wasted hours of time
I was able to finally purchase my new car after HOURS of wasted time waiting for other people to be located. My salesman was nice but didn't seem to care much while I waited hours to sign paperwork even though I came in with a cash deal and I explained my situation many times that I did NOT want to sit and wait around due to a medical condition. The woman (Sue) who had me sign my paperwork was also not pleasant, not sure if it was due to a long day or what but there were a lot of negative comments thrown around while I was yet again waiting as they entered a HIGHER amount for the vehicle than agreed upon so once again I had to wait for someone else to change it. I LOVE my new car but could and should have had a MUCH better experience with the parties involved.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
Hello, We are very sorry to hear about your negative experience with our sales team. If possible can you please send us a message through DealerRater with your contact information so I can have our General manager contact you direct to speak in further. Thank you! Pine Belt Cadillac Support
There is no option use to send a private message.
Akram
Manager Akram tried to charge me for certification of the car I wanted to buy! I really wish that I could talk to the Cadillac franchise people and let them know what is going on at this dealership! Bad business stay away people unless you want to get your hard earned money taken!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I am very sorry to hear about your experience at our store. If possible, can you please send us a message direct through Dealerrater with your information so I can have our General manager contact you direct. Thank you very much! Pine Belt Cadillac Support
Comfortable
I went there after I filled out a online credit app. They where very helpful and got me a deal when no one else bothered to help. They made me feel very relaxed and did all they could to get me into a affordable car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car