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Preston Kia

(460 reviews)

Reviews

(460 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent

Excellent customer service. I would definitely bring my kia seltos back for any work . Excellent work . I was so glad to get a loaner car .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Extremely pleased

Kia communicated with reminders of up and coming service call. I was called by the driver who picked up my car from my home when he would arrive. Kia performed all service call was scheduled for this routine maintenance. Both inside and outside were cleaned. The technicians removed items from inside the car that were in the way to get better access to clean and wipe down surfaces. The windows were cleaned leaving without streaks. I was very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding Service at Preston Kia

Outstanding service! Staff is amazing! Thank you for taking the time needed to understand the problem I was having with my navigation system. Thank you to Todd and Brianna for your efforts today. Service was excellent and I am feeling grateful that my issue has been resolved. Feeling grateful also that I can continue having my car serviced here for future needs. Thanks so much again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Routine service for my 2023 Kia Sportage!

The service attendant, Brianna greeted me when I got there! … and went over the plan of what needed to be done by Service! And I spent a little over an hour in the waiting room! When the service on my car was complete Brianna went over everything with me. Then took me to my car and I was on my way. Everything was fine Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Meh not the best

Phenomenal at getting you approved, very kind and polite, not so good at working on your car, need to keep bringing the vehicle back for continuous mistakes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome

Best car buying experience I’ve ever had. We worked with 3 different James, ironically. James Cain was our salesperson and he worked super hard to find us the exact cars we wanted. James Clark was the sales manager and we got us a great deal! James Preston was the finance manager and he made the signing process smooth and easy. Hats off to all three of you and the Preston team. We will never buy cars anywhere else. We are so happy with our two fortes and beyond happy with the service we received. Genuinely great people there!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Brought my car in for an oil change and had some questions about my breaks the service man checked my brakes and reassured me that everything was OK with them they was very trustworthy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This is my second purchase from this dealership.

Scott was knowledgeable about the vehicle & answered my questions. Everyone at the dealership was nice & friendly. Great buying experience. Close to home & friendly staff, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great dealership

These guys are awesome. I would recommend them to anyone.They make buying and servicing a vehicle a breeze and Kias are really great cars to own.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing staff, amazing service

I’ve purchased 3 cars from here and I’ll keep coming back because of the staff and service. If it’s quick issues, staff are more than willing to reach out directly and work with you. They will stay late or work on your available hours to assist with sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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