Auto Outlet of Wolcott

I went in with the intent on trading in a truck in hopes of buying another used one. Was not greeted by the salesman who was too busy to come out from... behind his desk. Even in this time of pandemic I would think a respectful good morning and smile from your salesman would be a must. Then the grumpy lot guy who barley broke a smile to point us in the right direction to enter the building. I should have known from here to leave. So my truck was completely undervalued due to some what any reasonable person would seem pretty easy fixes and when I was delivered the news and in shock by it the salesman had the nerve to say HE was I insulted because I felt that was too low and they could do better. His rebuttle was they are a small dealer and they can't afford to take such a hard loss, yada yada and they can buy the same truck in the Midwest but better yada yada. Well clearly working to help someone to bring their target area up a measly 2k was too much to ask this particular salesman and he was too insulted to proceed. What is even more appalling us he has the nerve to deliver an insulting price and then spin it back to me THE BUYER that I am in the wrong for feeling that way? Well I now see how this place works. Too much entitlement and not enough about the customer. I went to a SMALLER car dealer and they offered me my asking trade in which was the 2k I wanted them to go up so clearly this place had ZERO interest in helping the buyer one single cent. Based on the greeting (or lack thereof) and arrogance they get a minute 100 stars from me.

Lies and not holding to their word is what you will find here. Total lack of customer care and will not try to help you in any way other then taking your... money. STAY AWAY!!!!!!!

I bought a 2016 Mustang GT! What a great experience I had. Simple process, great selection of inventory. I would shop there againin the future.

Buying a car and be stressful and you can feel pressured... well none of this here! They are extremely laid back and don’t push you for anything you don’t... want or can’t afford. Our Sales rep, Sam was professional and personable! I will be recommending to many!

Just purchased our family’s third vehicle from Auto Outlets of Wolcott, will never shop anywhere else. Sales rep Noah Donch and General Manager Scott Hogan... make the entire process pressure free and enjoyable. Selection of vehicles is amazing, and they stand behind the customer long after the sale. I’ve never been disappointed in any way in dealing with them. Very, very highly recommended!

I bought a 2015 Jeep Cherokee with 24K miles from this outlet in 2018. Now, just a year since purchasing it, and with only 30.5K miles, I have to replace... abnormally worn and damaged driveshaft carrier bearings (2) and the entire driveshaft - a major, expensive repair. I only put 6K miles in just over a year and I've got to replace the driveshaft. Also, found many cigarette butts in the spare tire well after purchase. Turns out that this operation is an outlet for less-than-prime used cars for a large Rochester, NY dealer. Will probably get rid of this Jeep and cut my losses.

I was searching for a specific Range Rover Sport which I found approximately 1200 miles away in New York state. Everyone at Auto Outlet was easy to work... with I felt comfortable with my purchase I got the car I expected and desired!

Their advertisements are false and their managers tell one lie after another...I went be back and not will anyone I know. My advice would to be look elsewhere!

They will beat most dealerships in a five state area. Bought two cars from them and both experiences were great. Easy to work with and car delivered... in one day.

Knew exactly what vehicle I was looking for and as they didn't have one in stock, they located one for me within the week. Love it and the people were... wonderful to work with as well.