Music City Autoplex

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
55 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 23, 2020

    Don’t buy from here. I do wish I would have researched more and read reviews. I was charged $650 for shipping after it was advertised as free delivery... to my area. When I questioned it I was told it would be removed and it was not. I ended up paying the entire $650. I spent 47,000 on my vehicle and I have broke down twice. I have tried to call several times and keep getting told a manger will call me back. The vehicle also had many dents which were not disclosed to me or in the pictures. Spending that much I would also think the vehicle would have been detailed. I found candy wrappers under the seats and there were jolly ranchers melted in the seats.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 13, 2020

    Bought Truck. They added $6929 undisclosed total Warranty in amount financed without telling us. Trying for week to resolve. No Customer Service after... purchase. They keep saying I need to talk with someone else. Johnny Perro, Zach and Ted Brown or the 3 people involved in our purchase. None of them will resolve the issue and prove to us the new financed amount will be correct. Still trying to resolve. Worst experience and post purchase service I have ever received. Plus never had a dealer try to hide a $6929 Extended Warranty in a loan without disclosing it. Today Ted Brown when I was on the phone actually told another employee "He isn't going away". I just want my loan to be right, not over $6000 higher for something I didn't agree to.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 2, 2020

    Do Not Buy Here! My experience with Music City Autoplex was terrible after purchasing my vehicle. They have terrible communication and poor leadership.... I was promised I would be called 3 different times by there customer service rep and he never called. I was telling my sales person that I don't like buying cars from these small dealership because they buy crashed cars and fixed them and that I didn't want that. She assured me that they would never do that. Come to find out my truck has been completely repainted. That wasn't on the Carfax and isn't a very nice thing to find out on a 40k truck. John Hooper, Van Stewart, Wesley Haines, Bryan Baxter I would love to sit down and speak with you. All and All stick with a reputable dealer. Not worth the pain and hassle you.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 27, 2020

    Drove up there from Memphis to look at a Jeep. Came back to Memphis to discuss and think it over with the wife. Next day we all agreed to everything and... as we are about to drive there they call me back and say the deal is off. They can't sell it for the listed price because they will lose money. Terrible way to do business and wouldn't recommend them to anyone. Terrible experience. And according to their FB page, they have done this to many other people. We have reported them to the BBB.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    January 17, 2020

    DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS PLACE! They are liars and cheats. They take advantage of women and elderly. I did buy my car from this... place and didn't find out how badly they lied to me until after it was funded by the bank. I have tried countless number of times to talk with the GM and even my salesman, Bobby Freeman, but since they stole from me I guess I don't matter. I should have done more research on this place. Not good reviews at all. So learn from me and stay away.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    December 21, 2019

    Before u buy they promise the world once have signed they will just wave u off I had to buy tires within a week that I got my truck. Witch was agreed before... I signed that they would take care off .and a agreement was made for them to take certain amount of money from acc and was taken out 10 days early.!! I knew I was in trouble when u got my truck a week later from initial purchase cause of a supposedly mechanical check but nothing was done

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 13, 2019

    I was very pleased with the dealers at Music City Autoplex. They all were very friendly and professional. I enjoyed working with Brad and David and pleased... with my purchase of my 2016 Nisan Pathfinder. I would for sure recommend anyone to go take a visit to this dealership. Thank you Brad and David.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 18, 2019

    It is a horrible experience I went to look at a truck and done a application and was told they couldn't get it financed but they had a SUV they could work... with so we drove it and my wife liked it so we decided we wanted and waited all day for an answer about being financed finally the salesperson come and told us that we was approved with 1,000 dollar down payment plus trade in so I got them to 500 and then collected our money and went to finance dept where they had my paperwork ready to sign everything went smooth we thought until 21 days after we had possession of it and had already gotten tags in our name I received a text saying the financing had not gone through we had to return the vehicle immediately..they made us believe the whole time everything was great.How do you do stuff like that to people

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    June 10, 2019

    I went to buy a car at this dealership and there were so many faults in the car. Like I never knew it was imported from Canada which got me in trouble... because it voided all the recalls and warranties. When we went to pick up the car we had a payment due date even though I already signed a contract for it and then they were going to say they need the car by 8 pm or they would report it as stolen and charge up OMG!! Never going again

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    May 28, 2019

    Doug Williams treated me and my family like we have know each other forever. He was determined to get us in a vehicle that we wanted and worked with my... poor credit.

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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