Coggin Ford of Jacksonville

I went to Duval Ford since that's where the previous owner had purchased my truck. They fell well short of my expectations. I called Coggin and spoke to a service representative. He was very knowledgeable. Brought my truck in on time and within 15 minutes I knew what was wrong and that it would be covered by warrantee. It was fixed in a half hour. My total time was approx. an hour. The waiting room was very comfortable so it was an a great surprise. Will always take my truck here. Thanks for the great service!

A recurring battery drain problem was completely resolved.

Excellent & prompt service. No negatives. Good experience.

Gamble is an awesome advisor. He kept me informed on the status of all repairs. The Maintenance team at Coggin Ford is the most professional team I have ever been served by.

technician Tommy is very effecient and kept me informed of the progress of work being done on my car

I purchased a car on January 15th from Coggin Ford for my daughters impending sweet 16th birthday. I paid cash for the vehicle and left the dealership satisfied that I had gotten at least an average deal on the car, and aside from the seemingly excessive amount of time it took from the decision to purchase the car until I finally left the dealership, my opinion of Coggin Ford was not negative. The opinion has since changed. I now would not be comfortable recommending this dealership to anyone I care about. Here is my reason. On January 18th a received a call from the salesman requesting proof the car was insured. He told me that they needed that proof to send the proper paperwork to my county office in Georgia so that a tag and title could be issued. Once I had the documentation, he requested I sent an electronic copy to the salesperson with a request that he reply to the receipt of the email. I never heard from the salesperson. On February 15th I went to my county office to get the tag and title for my daughter's surprise birthday present (the car) and was informed that they had not received any information from the dealership. I immediately sent an email expressing both my dissatisfaction with Coggin's failure to do their part and after 24 hours had not received a reply to my message. I then called the dealership and after more emails and more phone calls I was promised the problem would be corrected and in addition they sent me another temporary tag until the paperwork arrived. On February 27, 2017, I again took time out of my day to return to my county office to get the tag and title work for my daughter's birthday present. Again, I was told that no paperwork had been sent. Again, I made several calls and sent more emails. In my final conversation with the finance director at Coggin Ford, I was told that the dealership could not send my paperwork to my county office because the previous owner was allowed to sell/trade the cart to the dealership without having filled out the necessary paperwork. The dealership says they now have to track down this person (somewhere in Colorado) get their mistake corrected and then handle my paperwork. I cannot express in words the extreme level of dissatisfaction I have in the professionalism of Coggin Ford in Jacksonville, FL. By my estimation, this is not a responsible or professional organization. Please take great caution before shopping with them.

Great service dept. Quick service and comfortable customer lounge.

Service was completed quickly and efficiently. Nice area to wait in for your vehicle.

I went to Coggin Ford with the intention of trading up my 2014 Ford Escape for a 2017 Ford Explorer. I had the good fortune of having Chris Mason as my salesman. He was fantastic, and picked out the perfect Explorer on the lot--all according to my specifications. I test drove the car. After some negotiation on the price and the trade-in, I drove home in my new XLT model Every aspect of my visit, from the salesman to the financial department was 5 stars.

We always get great Service at Coggin Ford on Atlantic BLVD in Jacksonville Florida. The Service people are very knowledgeable, courteous, and kind. Everything is explained to us throughout the process. We are very satisfied every time we take any of our three Ford vehicles there for service and bought two of them from there..