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Crown MINI of Richmond

(236 reviews)
Visit Crown MINI of Richmond
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (866) 257-3788 (866) 257-3788
Used (877) 373-0106 (877) 373-0106
Service (804) 591-0021 (804) 591-0021

Reviews

(236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown MINI of Richmond from DealerRater.

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Some of the BEST service I've ever received from an auto

Some of the BEST service I've ever received from an auto dealership! Steve was friendly and helpful - went above and beyond to get my 2011 Mini Countryman connected with my bluetooth! I will be don't business here whenever I need service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steven Wunch, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Excellent dealer, professional, courteous, knowledgeable.

Excellent dealer, professional, courteous, knowledgeable. This is my 4th car with this dealership. James Gardner is a great salesman. Wonderful follow up and attention to detail. I highly recommend both my salesman and the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car is nice I researched it and knew what I was getting

Car is nice I researched it and knew what I was getting but for as long as it took to do the buying process the dealership could have detailed the car for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleasant experience.

Pleasant experience. The agent was very knowledgeable. Car rides much better after the service. Like coming to this dealership. Others have been dishonest about work needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The staff was very helpful and courteous.

The staff was very helpful and courteous. Took time to explain what needed to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dzianis and Justin were great to work with!

Dzianis and Justin were great to work with! Minimal pressure and super patient. I really appreciated their help and honesty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very professional.

Very professional. I’ve purchased 4 cars from Crown as well as service. I recommend them highly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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This dealership has worked my car issues for many, many

This dealership has worked my car issues for many, many years. I appreciate them and all of their efforts!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Crown Mini is an excellent dealership with an excellent

Crown Mini is an excellent dealership with an excellent service department which I feel is necessary for me to purchase a car there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly staff, answered all our questions, and

Very friendly staff, answered all our questions, and didn't try to push us into something we didn't want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.