Edwards Kia

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
93 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 15, 2019

    down to earth straight talk easy to deal with very friendly also knows what they are selling and how everything works on the autos

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2019

    Brian Moon and Kyle the Salas Manager were amazing and really worked with us until we found a solution that would work. We love our vehicle!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback, Nancy. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share yo...ur feedback with Brian and Kyle. Please let us know if we can ever help you in the future. Best regards, The Edwards Kia Team, 712.366.9481

  • 5.0 out of 5
    August 27, 2019

    Courteous sales people, with excellent show area. Very on the ball with answers and good product knowledge. Would recommend Kyle and Doug for assistance.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback, Gordon. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share y...our feedback with Kyle and Doug. Please let us know if we can ever help you in the future. Best regards, The Edwards Kia Team, 712.366.9481

  • 1.0 out of 5
    August 18, 2019

    I want all to know that the representation at this establishment is capricious at best (i.e., Kyle-manager and Dave Stahr- sales rep.). My 75-year-old... grandmother put down a deposit for a lease agreement and zealously waited three months for her new Kia Telluride. Today, August 17, 2019, my grandmother was apprised of her NEW lease agreement. She was NOT broached of her new lease agreement for three months. In addition, there was NO e-mail, letter, or phone call. Is this a best practice? Edwards Kia, Council Bluffs, Iowa increased her monthly payments by $200 and there was no room for negotiating. My grandmother was given an ultimatum. In other words, she could capitulate or leave without the vehicle she was promised-as per her original contract. Is this a best practice? In summary, this particular dealership comprised one of Kia's foundational principles, "treat the needs of each individual customer with paramount concern." I hope this specific dealership is not indicative of the organization. Furthermore, this incident can be rectified if and only if the dealership honors my grandmother's original lease agreement.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    August 17, 2019

    I cannot believe that this dealership lied to my mother-in-law and myself over a deal that was made three months ago. We made a deal to lease a Telluride... back in May. Kyle, Manager, made us a great deal and told us that the vehicle would be delivered in 6-8 weeks. We waited for 9 weeks then called to find out our salesman was fired and the vehicle was not delivered. Kyle was still there and we were told to wait. The vehicle finally showed up today, 3 months after the initial deal. We went to pick it up and finalize the paperwork, but we were told that the deal was not possible because terms had changed at this point-3 months later. The lease payment was now $200 more a month. They were not concerned with the fact that we had put down a deposit back in May for the original deal. They just offered to hand it back. They acted as if they wanted us to walkout. I get the feeling that they knew that they could get more money for the vehicle from a new buyer, considering the fact that it was very difficult to get the Telluride from Kia. They kept talking about the price went up and the lease terms changed. How do these guys sleep at night. I hope that they feel proud that they shafted a 75 years old woman. She pulled money out of her retirement account to close the deal and plate the vehicle only to be taken advantage of. Like it was not bad enough that she was not able to pay their extortion to lease the vehicle, she still has to pay the extra taxes and penalty for pulling out money. These guys cannot be trusted to do anything but rip you off. I should have listened to Kyle when he told us that he was making us an "unbelievable deal" back in May. We should not have believed anything that came out of his mouth.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 7, 2019

    Great service, staff was very accommodating and efficient. Brought me a selection of vehicles to decide from without getting overwhelmed at the selection... process. David kept in touch often and was eager to assist.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 22, 2019

    I came to Edwards after leaving another dealer feeling pressured and not respected . Kyle and Doug made this simple. They didn't pressure me, were honest... and forthright the whole time and had me out of the dealership in under 2 hrs! Thank you so much guys!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 21, 2019

    We liked the friendly sales staff and appreciated them trying to get us the very best deal for our money.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 14, 2019

    Honest. Understood what we wanted and showed us a car we would be satisfied with. Wasn't pressured into changing our minds.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 6, 2019

    Scott was great - helpful, no pressure, accommodating. He listened to what we needed and only showed us the cars that met the specifications. And, most... of all, the process was clear. Scott also came in the day after the sale, on his day off, to assist me in setting up Blue Tooth and some other technical things. Thank you very much, Scott!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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