Edwards Kia

Bought a car and had a metal ticking noise in the B pillar. Constantly called the dealership for 9 straight weeks to get it resolved with no luck. Would have to email or text the service manager and or salesman 2-3 times prior to getting any response. Finally, today the GM stated he would resolve the issue and trade the car in, but then wanted to charge me more money. Stated I have suffered enough and they should have traded the car in on week number one so they need to eat the loss. They then decided to give me a rental car and try to fix it for the 3rd time. They dropped me off at the car rental place that they said they had a rental booked for me and the rental place did not have a car available. Had to call back to the dealership and explain that I am now stranded and they needed to come pick me back up and they then left me on hold for more than 16 min. Extremely poor customer service and backing of their products.

Like other recent reviews are saying, this dealership is a full on scam center at this point. They have a used green 2023 Kia EV6 GT-line with 30,422 miles for sale for about $30k right now. It has an accident in its history, so I asked for any documentation they had about the details of the accident. Surprise, surprise, they couldn't find aaaanything! But it would have been a minor accident! Because it didn't affect the title, since the title is still clean! But because I'm not that stupid, I had a local mobile mechanic go out and do a pre-purchase inspection and they found error codes in the system that would most likely only be due to the airbags being previously deployed or someone purposefully tampering with the system. So that 'minor' accident wasn't minor at all and someone, possibly this dealership, did the work to replace any damage to make it look like nothing happened. And they somehow wanted me to believe that they couldn't see those codes themselves when they did their own inspection. Well, the mechanic I hired would have no reason to lie about it! Meaning the dealership most likely knows exactly what happened to the car and that it was bad but they were able to privately pay for fixing it so it didn't end up on the title. Which would make sense because it was a company fleet vehicle, so if the previous owner was a salesman, for example, they would have the connections to do that. Do not work with this dealership, or, at the very least, don't buy the green EV6 they're selling right now.

Yes, I bought a car from Kia. Love it. It’s very nice The gentleman that sold us a car very nice very helpful. The only bad thing I have to say is I drove it three weeks and the battery went out and they would not replace it now come on now that battery cost $500 replace that’s not very good customer service I think that’s bad customer service

Lara went above and beyond, absolutely amazing service . So much improved all around from 2021 when I purchased my vehicle. Everyone truly cared about the customer. I drove three and a half hours to go to that Kia dealer

Jason and Seth were fantastic. Great team. Definitely will use them again. Above and beyond

The service center is complete trash my wife and I bought a 2020 Kia telluride and since we have had it it has spent 9 weeks total at the service center and guess what the issue is still not fixed I have heard everything in the book from them they told me it’s normal this normal that. I was told they put the wrong kind of oil in my car and that they did an engine cleaning and put the right oil in and guess what it’s still happening they do not care about the customer at all. The service manger is a joke acts all nice to you but when you have push back on something he will not face you person to person. Due to this I will never buy or go to Edwards for anything any more they can’t be trusted. Probably will be reaching out the better Business bureau and news stations as this Unacceptable they got my money and that’s all they care about

Hello my name is Nicola William I like Edward Nissan Kia because I have a great experience over there every time I get a car from them they have great customer service great leadership they are awesome they help you and get you out the door in the timely matter you are their main focus once they walk through the door they make sure the customers are taken care of I have been very happy with Edward Nissan for the last 3 years they have a great team they work together they have great leadership the guy's name is Chuck I have always dealt with this person with any car that I have had I do have my favorites of course and I will continue to go to the same people every time I do go over there which is Andrew Terry Kyle Laura miss Connie Edgar CJ in the front desk Lady of course she is awesome she is their customer service representative when you first walk into the door. I will continue to refer people to this dealership over any dealership thanks guys appreciate you so much have a great and a beautiful day and keep up the good work we all need cards to drive honk honk😁👍🏽🚗.

Q was AMAZING! Besides his nice hair, he truly was understanding and didn’t push one but to get me into a car I didn’t like or couldn’t afford. He was personable and honest. He definitely went above and beyond.

Bought a 2020 Expedition. Two weeks after purchase my check engine light came on, I called the sales guy immediately. He clearly did not care at all. The next day after one call I was transferred on 6 times then sent to a voicemail after 37 minutes, I called back. On that call I was told a manager would have to call me back. A few hours later I finally did get a call back and made arrangements for my car to be taken back to Edwards. It was there for 11 days and finally fixed mechanically. Completely separate but at the exact same time I had window chips and at the time of purchase I was told chips were covered on a 6 month “guarantee.” After the window people looked at it my chips they couldn’t do anything because they were already filled. They told us they would get that information because typically fills are guaranteed for a time period…. but no one could find it. With clear proof they sold it to me that way there was still NOTHING they would do. The only time I could pick up was about 535pm. I understand the shop was closed but my vehicle was left at a completely different place. When I walked in to the show room it was obvious they were moving and only one person available. That person was occupied on the phone so I walked around and found a restroom. After waiting for over 15 minutes I was finally assisted by someone who had no idea the situation and could not answer any questions. I get into my own vehicle and the low tire light is on, I go back in and was told he would have to follow me to a gas station because they had no way to help with my tire. It was there for service for 11 days… did they ignore the low tire warning?

Everything was great. Steve & anyone he had me work with was very nice and the whole process was smooth. When i got there i already wasn’t in the best mood & they turned my day around for sure!