Edwards Kia

Bought a car and had a metal ticking noise in the B pillar. Constantly called the dealership for 9 straight weeks to get it resolved with no luck. Would have to email or text the service manager and or salesman 2-3 times prior to getting any response. Finally, today the GM stated he would resolve the issue and trade the car in, but then wanted to charge me more money. Stated I have suffered enough and they should have traded the car in on week number one so they need to eat the loss. They then decided to give me a rental car and try to fix it for the 3rd time. They dropped me off at the car rental place that they said they had a rental booked for me and the rental place did not have a car available. Had to call back to the dealership and explain that I am now stranded and they needed to come pick me back up and they then left me on hold for more than 16 min. Extremely poor customer service and backing of their products.

Like other recent reviews are saying, this dealership is a full on scam center at this point. They have a used green 2023 Kia EV6 GT-line with 30,422 miles for sale for about $30k right now. It has an accident in its history, so I asked for any documentation they had about the details of the accident. Surprise, surprise, they couldn't find aaaanything! But it would have been a minor accident! Because it didn't affect the title, since the title is still clean! But because I'm not that stupid, I had a local mobile mechanic go out and do a pre-purchase inspection and they found error codes in the system that would most likely only be due to the airbags being previously deployed or someone purposefully tampering with the system. So that 'minor' accident wasn't minor at all and someone, possibly this dealership, did the work to replace any damage to make it look like nothing happened. And they somehow wanted me to believe that they couldn't see those codes themselves when they did their own inspection. Well, the mechanic I hired would have no reason to lie about it! Meaning the dealership most likely knows exactly what happened to the car and that it was bad but they were able to privately pay for fixing it so it didn't end up on the title. Which would make sense because it was a company fleet vehicle, so if the previous owner was a salesman, for example, they would have the connections to do that. Do not work with this dealership, or, at the very least, don't buy the green EV6 they're selling right now.

Warranty terms quoted were lies and not in contract. Finance department are scammers and liars! Do not trust this dealership!

My elderly parents went to Edwards Kia looking for a newer used reliable vehicle. What they got was multiple sales people pressuring them and confusing them. My parents bought a Santa Fe for $28000 and it is only worth $16000. This is wrong. My parents went back and also called and they would not do anything about it. I would like to talk with the President or owner of Edwards KIA. Beware of this place.

Yes, I bought a car from Kia. Love it. It’s very nice The gentleman that sold us a car very nice very helpful. The only bad thing I have to say is I drove it three weeks and the battery went out and they would not replace it now come on now that battery cost $500 replace that’s not very good customer service I think that’s bad customer service

Lara went above and beyond, absolutely amazing service . So much improved all around from 2021 when I purchased my vehicle. Everyone truly cared about the customer. I drove three and a half hours to go to that Kia dealer

Jason and Seth were fantastic. Great team. Definitely will use them again. Above and beyond

I had an outstanding experience working with Ceji she has been by far the best in sales Ive ever worked with. I highly recommend working with her. Thank you Edwards Kia and Ceji I love my 2025 Kia Sportage.

Great environment and I got a great deal on my new Kia. Thank you Edwards Kia for making the car buying experience a breeze.

TOOK A LONG TIME HONOR A REBATE and YOUR FINANCIAL INFORMATION MAY END UP ON DARK WEB *Update on this review...finally almost 6 months after our car purchase we did receive the rebate. I appreciate Jason for taking the lead on this and getting this taken care of. *** This will be a long post, but hopefully it will help you with your car purchase and that you will not purchase a vehicle from Edwards Kia/Nissan. I would love nothing more than to be able to leave a positive review about our car buying experience, but unfortunately it has been nothing but a pure hassle from day one. I really tried to be patient and understanding. However, Kia Edwards does not do right by veterans or really customers for that matter. We were told my husband had to submit his DD214 for the $500 rebate and it would be taken care of as soon as he did that. We submitted that 5 months ago (within one week of purchasing the vehicle) and still have no rebate. Two finance people and our sales person both told us this is what we needed to do. I had been in contact with both of them and they told me they were working on it but now all 3 of them ignore my emails when I ask the status of it. After working with Kia consumer affairs who only got me in touch with someone else who would return my calls and email. This really should not be that difficult for them to fix. My husband has a military ID with retired status on it, why couldn’t they have just honored the rebate at that time? It seems all along the plan was to not honor that military rebate. Not sure if this was and isolated incidence. However, If you’re hoping for any rebates make sure you get it in writing that you are receiving it or don't leave their office without having it set in place. We also had a manufacturer’s defect on the vehicle where one of the drain holes in the front passenger door was blocked by paint and caulk. The service department at first said this was fine and if I wasn’t happy with that answer I should contact Kia Consumer Affairs. Kia consumer affairs got involved at which time I was told by the service manager to try and get the drain hole opened ourselves. Needless to say it ended up back at the service department. After my experiences with their service department I would also never take my vehicle back Edwards Kia. One final think YOUR FINANCIAL INFORMATION MAY ALSO END UP COMPROMISED AND ON THE DARK WEB. We can’t say for fact but this car purchase is the only financial purchase my husband and I have tied together and within days of applying for a loan thru Edwards Kia/Nissan and Kia finance both of our information ended up on the dark web and we had to take precautions for fraud protection. While we can’t prove anything we really don’t think this was merely coincidental.