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I made a 6-hour round trip from Kansas City, MO yesterday and could not have been more impressed with the service, speed and value I received from Baxter Subaru. Two and a half weeks ago I was involved in an accident and totaled my 2021 Ascent Touring I had just purchased in March. I’m convinced that the engineering and safety features in that car allowed me to walk away from that accident. I can’t imagine trusting my family in another brand of automobile. As I’m sure all of your staff there know, they should sleep well at night knowing that your customers leave the lot in safe and reliable vehicle. Carry Short was my first point of contact and she was helpful, professional and courteous. She explained features on the car that I had never been shown, or even was aware of, even after owing one for 2 months. She helped me buy a car and didn’t try and sell me one. Tyler McGlade helped me through the financing side of it. Not only was it quick and easy (no easy task), I felt like he was helping me the whole time. You could tell immediately this guy is knowledgeable and good at what he does. I know people throw that word “help” around a lot in the car buying process but Tyler helped me find the right warranties and explained everything.
Hi Brandon In Kc, we are very happy to have provided you with such a positive experience!
New Car Purchase
Our car was coming from another location. It did not arrive when anticipated. Baxter provided another car until ours came in. Great staff, easy to work with and we will return. (This is the fourth car we have purchased from this dealership.)
Cindyb, thank you for sharing your positive experience! We're looking forward to your next visit with us!
Recall and Repair
Had my 2018 Subaru Crosstrek Limited in for a recall item and to have a rear driver's side wheel bearing checked out for a noise. The recall work was completed without any hassle and the bearing was found to be bad and was replaced under warranty. Overall it was a good experience. Baxter was professional all around.
Hi Mike Gregory, we are very happy to have provided you with such a positive experience!
Oil change and filter service
Nice clean area for service wait. Meticulous covid precautions. Cost was less than the quick lube services. I usually do most required maintenance services myself, but will definitely return for those things beyond my abilities. Long time subie fan
Timothy Hallberg, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Baxter Subaru
I'm so glad that I visited this place
Excellent assistance, excellent service, excellent experience... I will definitely return for my future vehicle needs. Didn't have to spend the entire day closing on the purchase. Thank you Brian and Steve!
Byrd, we're happy you found our staff to be so supportive during your experience here at Baxter Subaru. We hope to be of service to you again in the future. Best wishes, Baxter Subaru
Service was very good once again!!
Consistently good service so far. Rob and John make you feel like they went above and beyond to get things done well. The facility is extremely nice and Angie was so pleasant
Hi Trish, thank you so much for your positive comments about Baxter Subaru! We look forward to your next visit! Take care!
The service department
The service department is always top notch. They always make me feel welcome and greet me with a smile that is why I continue to bring my car back I wouldn't go anywhere else.
Hi Lisa Barney, thank you so much for your positive comments about Baxter Subaru! We look forward to your next visit! Take care!
Easily the best overall service. Worked with Don P Murray and he was beyond all expectations and requirements. The level of expertise and professionalism is unparalleled. Would and do recommend everyone to go here for their Subaru needs. Ask for Don Murray
Ian Mcelroy, we're glad you had such a wonderful experience with us! Thanks again for the recommendation, and have an amazing day!
1st Class All The Way
First Class professional service and a great price. The very best dealer service experience I've ever had. Polite, experienced staff who treat you right.Highly recommend.
Brian Peterson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Baxter Subaru.
Made the car buying experience as painless as possible! Much appreciated! In and out in under three hours. Car was prepped and ready to drive off
Stewart, we're happy to hear you had such a positive experience with our team!