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Baxter Subaru Omaha

(472 reviews)
Visit Baxter Subaru Omaha
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (402) 205-3508 (402) 205-3508
Used (402) 520-6651 (402) 520-6651
Service (402) 520-6649 (402) 520-6649

Reviews

(472 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Baxter Subaru Omaha from DealerRater.

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I dread buying cars but this time was different.

I dread buying cars but this time was different. No pressure. They let me take my time with decisions. Awesome sales Angela.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon

Double thumbs up!

Double thumbs up!!! Lorenzo was amazing and helped me find just the right car for our family!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon

When my wife had her car totaled in a snow storm in Nov

When my wife had her car totaled in a snow storm in Nov 2025, we went to Baxter Subaru for our first Subaru. The experience was quick, professional, and efficient. Due to the Personable nature of Becky, our sales rep, I went back three weeks later and worked with both Neil and Becky to trade in my 2018 Jeep Wrangler for a new Subaru. Two vehicles in less than a month speaks volumes for the dealership! Both Neil (who worked with me on the trade-in) and Becky were professional, personable, and honest. I could not be more happy with my experience. No 'finance' agent, everything done by the sales rep in a low-pressure, "this is what we offer, are you interested?" manner. This was appreciated more than most realize. I would recommend Baxter Subaru in Omaha, NE to anyone looking for a new car. Just ask for either Becky or Neil :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon

We stopped to test drive a Forester and Forester Hybrid.

We stopped to test drive a Forester and Forester Hybrid. Becky gave us a brief explanation of the hybrid differences, quickly brought both vehicles to the showroom door, and lets us take them fora test drive. Becky was very friendly and efficient. We were contacted by one of the mangers to answer any questions. A very good experience. If we decide to purchase a vehicle, we will definitely buy it here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon

(11212025) I called to schedule an appointment for an

(11212025) I called to schedule an appointment for an oil change and mentioned that I might need to replace the windshield in our 2023 Subaru Forester due to a rock impact. The person stated that a service advisor would give me a call back to schedule the appointment. (11252025) Since I had not received a call back for an appointment, I called the Baxter Service center again.. This time someone stated they would transfer me to a service advisor.. the call transferred.. rang for well over 8 times.. then I was disconnected. I called back, this time asking for the Service Manager.. the person stated apparently he was not available. So, long story short.. For over 2 years we have serviced our Subaru at this location, but never again.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

I'm sorry you had this experience. I went back through every call on the 21st and the 25th and was not able to locate your call. I believe you might have reached out to another Baxter location. Please email me at mbennett@baxterauto.com so I can make sure this does not happen again.

Consumer response

My phone logs the DATE/TIME of the calls I made (with durations). Friday (Nov 21st) 11:20am.. 402-915-8743 Tuesday (Nov 25th) 10:00am (2 calls back to back) 402-971-5794 These are BOTH your numbers.. I did not call another Subaru dealer.

Neil was great.

Neil was great. He was very friendly and answered our questions not just from Subaru's perspective, but from a personal perspective. He shared his experience owning a Forester with kids, and that helped us think through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon

Very easy to work with, everything was smooth and quick.

Very easy to work with, everything was smooth and quick. I love my new car. Carry is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Ku, we're so glad that we were able to go above and beyond your expectations!

If you go to Baxter Subaru ask for Angi Emerson.

If you go to Baxter Subaru ask for Angi Emerson. She is great to work with and is very knowledgeable about the vehicles. Definitely a wonderful experience working with Angi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon

When they advertise no hassle, they mean it and deliver.

When they advertise no hassle, they mean it and deliver. They also are very helpful after the sale. And Carry makes a great latte too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon

I truly cannot even begin to say enough great things

I truly cannot even begin to say enough great things about working with Becky from Subaru. I was an extremely reluctant buyer; in fact, I reached out to Subaru at the beginning of August with a few questions, and then ghosted for a month. Becky gently reached out, offered to help with questions, answered what I did ask, but never pressured me or called and emailed aggressively like other dealerships were doing. Her approach gave me space to consider my options and actually made me feel less like she wanted just another sale (which, hey, we all need to make money—not an unreasonable goal), but like I was respected as a human being. So, I began asking more questions which she had all the answers too. It began clear to me that Becky knows her stuff, believes in the quality of her product, and she knows what her buyer wants and needs: respect. So I came back. I’ve bought roughly 5 cars in my life, and at the risk of sounding cheesy, I’ve never had an experience like this. I felt I had built a relationship with Becky and the Subaru team and that we were all working together to get me the best deal. When I finally went to the dealership I was in awe of the culture, space, and warmth of the employees. Bonus: I got to bring my Great Pyrenees who was doted on and played as we went over paperwork. The thing that struck me the most is Becky knows people, and she’s not just selling, she’s helping people achieve goals, meet needs, and get a quality product. I had sworn before I went to the dealership not to walk out of there with a bunch of extra warranty packages, but I ended up choosing three, because Becky believes in her product. Because of her great work, I am a Subaru buyer for life and I will always direct anyone I know who needs a car to Baxter Subaru and tell them to ask for Becky.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words mean the world to our team. We look forward to serving you again soon