Plaza Chrysler Dodge Jeep Ram

This is in direct response to the shady reply I got from the dealership stating they couldn't find any info that I brought my vehicle in. What name did... you look up? What vehicle did you "investigate" as I would genuinely love to know? Did you guess from my review the make , model or color? When I called Dodge headquarters they in fact pulled up which I vehicle I brought in by my phone number and email so not only is the sevice department sketchy so is the entire staff. I guess the phone call log and the oil change sticker you guys put in my vehicle wouldn't be proff that i was there or on the phone with gator that day? The oil change sticker that was put in my vehicle even though I never got an oil change even after my vehicle being down there 5 hours. What a tangle web we weave when we practice to deceive.

Buyer Beware- I recently purchased (7/16/20) a 2020 Charger R/T from Plaza Dodge. The salesman Dale Jones was there to assist and I have nothing but positive... interactions with him during this process. This negative review is because of the management team and handling of an issue that arose due to their $1,895 addendum they apply to all new cars purchased. I will try to get to the point but we all know the long deal process at the dealership. While making the offer with Mr. Jones, Ryan Orr is the sales manager on duty at the time assisting with the negotiations of the selling price. This is when the addendum comes up. I state I really wish this wasn’t already on there, I wasn’t expecting that extra cost. They explain the details of what it entails including this “5 year warranty” for everything inside but no exterior (see pic below for the actual addendum, this point I have never even seen that). To sum up, I try to negotiate some money off then. Mr. Orr returns to me with this deal, $1,100 for the addendum but will not cover the “5 year warranty”, really a protection plan with no actual warranty anyways, this found out later from the dealerships GM Antoine Thomas. At this point in the deal on my current knowledge of what they are selling me on I just say will I might as well pay the extra and get the warranty since I would be paying $1,100 for nothing then. Next chapter of the story, we settle on $36,000 out the door and on to the finance manager. A. J. as he goes by sells me on a few additional warranties as most dealership try to do. One in particular is very similar to this addendum that was already sold to me by Mr. Orr. A. J. is quoting for this 5 year interior and exterior protection for $999 saying it is not whatever they already sold me in there, what he selling is not what dealership already did to the car before they listed it for sale. At this point I want the exterior protection as well, way more useful than the $1,895 addendum that was already forced on me that I just paid for in the negotiated car price of $36,000 for only interior protection. Next comes the final paperwork shows everything itemized, I notice that I don’t see that addendum I paid for, its rolled into the car price, I said why is it not itemized as it comes with a that “5 year warranty” Mr. Orr was using as a selling tactic during the price deal in what I ended up finally agreeing on the full price of $1,895 so I could get this warranty he’s offering. Since A. J. is not aware of this addendum exactly as in the particulars of what the coverage actually is he calls upon Mr. Orr to answer my questions about where is my proof of buying this protection plan. I said it comes with a warranty, I should at least get some kind of paper trail to use in case I would need to ever file a claim. Mr. Orr could not do anything at this point to come up with an answer nor some kind of paper to give me as coverage proof. I then told AJ I was uncomfortable signing the agreement without explanation of what I paid $1,895 for and not getting the warranty proof that he promised me, I was paying an extra $795 already when he offered me the addendum for $1,100 with no warranty. I wanted something. A. J. assures me to sign, I promise you the dealership will make it right to you, they can just cut you check after the fact or maybe even still could change it to reflect off the loan. Trusting in A. J. as he honestly appeared to care about my concern and promising the dealerships commitment to make it right, even offering his personal cell number if I would have any issues dealing with the sales managers after the fact when they try and figure this addendum thing out as it appeared no one knew exactly what it was for sure. Mr. Orr stated he would look into it further, he would get back to me after figuring out what exactly he was indeed selling me. Deal was over. In short what is to follow is why I am unhappy and writing this about how the dealership was just concerned about

Wow--- What dedication your whole team did to get me into the 2019 Dodge Ram truck. I want to especially give thanks to Christina Finch who was very knowledgeable... about the truck I finally decided on. She spent a lot of time with me. Thanks to Mark Graff who finally clinched the deal.. Thanks also to Justin Fumi who explained all the other features of the truck, and only because I was there the next day and Christina wasn't in yet because of her schedule. Robby Vines did all the final paper work and I. was able to drive the truck out the same day. I will definitely be back when I want another truck, and I am considering one of the 2020 models when they are available. Sincere thanks Steve Gosnell Inverness, Fl.

Buyer Beware...

Austin was great! The whole staff did everything to get me in a car , and I love it. I would recommend stopping in to buy a car from them

Was on the fences of buying a car, but they made the deal to sweet to pass up. The most professional and seamless car buying experience I've ever had!... Would highly recommend Plaza to family and friends! Bought a 2019 Ram 1500

This was a great experience with Andrea and Robbie. No pressure, the most relaxing car buying experience i've ever had. I couldnt have asked for better... service from beginning to end.

Great selection of vehicles, car buying experience was fun. Sales Consultant Donnye (Donald) Franklin was very helpful and friendly. Finance Director Robby... Vines was able to assist with my payment requests and my trade in. I'm loving my NEW 2020 Jeep Cherokee Latitude Plus... my MOPAR!!

Christina Lynch went above and beyond to get a great deal on a new truck and Robbie went all out to get the deal done thanks Christina.

Donnye was my salesman and he was absolutely the best salesman I have ever had when buying a car. I was so at ease, it was surely going to be my car. I... bought the Blue 2019 Dodge Charger Daytona. It is awesome. The car was in perfect condition when I bought it. Thanks to Donnye and the entire staff that made this car mine.