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Island Toyota

4.8 out of 5 4.8
Rectangle 48
Sales
Service 7:00 AM - 4:00 PM

Island Toyota Hours

Sales

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

Closed

Sunday

Closed

Service

Monday

7:00 AM - 4:00 PM

Tuesday

7:00 AM - 4:00 PM

Wednesday

7:00 AM - 4:00 PM

Thursday

7:00 AM - 4:00 PM

Friday

7:00 AM - 4:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2015

Welcome to the All-New Island Toyota, proudly serving the great Community of Staten Island and the surrounding areas. Is

...

land Auto Group is a multi franchise sales and service organization that is dedicated to creating lifelong customers. We recognize that to achieve this, we must provide exceptional automotive value for our customers, and the very best workplace experience for our team members. We are committed, through support and service, to actively improve the greater community; and will continually work to earn the respect and trust of our customers, employees, and their families.

"At Island Toyota "It's better over the bridge" where car buying and leasing are Easier! Come visit today!!!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
615 lifetime reviews. Includes reviews of Island Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 10, 2020

    Walked into dealership to inquire about a new Toyota Tacoma parked outside... Was inside dealership for approximately 15 minutes before a male employee... behind the front desk finally asked if he could help me. I tell him I want information regarding the truck outside, he responds I will get someone to help you, give me a few minutes. Again I wait around waiting for assistance... employee behind desk then tells me he opened the truck outside utilizing the car remote if I wanted to go look at it. I proceed outside and check out the truck on my own without any salesman assisting me. After a few minutes looking over the truck, I went back inside. Again I stood around with no help from anyone. I then proceed back up to the front desk and start asking the male employee questions regarding the truck... I asked him if a truck bed cover was available for the truck I looked at. The employee states that yes, but its expensive... around 1000 dollars. I never asked him how much it was, just asked him if it was available. I then asked him about leasing. He just responds that the truck I was looking at was a special edition, for off road use. Again that was not what I asked him... During this entire time, not one person showed any interest in assisting me... I walked out and will never go back there again... They need some customer service training.... Especially when a customer comes in and is looking to spend a lot of money on a car in their establishment and get treated like they don't exist... I never even got the employee's name at the front desk which was unfortunate... But then again, he never even introduced himself...

    1.0 out of 5
    Customer Service
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    1.0 out of 5
    Friendliness
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    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    July 1, 2020

    I had appointment for an oil Change. I was taken care of and out in one hour !My car was washed to bootSuper Job see you in 10,000 miles.

    Not Applicable
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    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel f...ree to stop in or reach out to us if you have any questions for our staff.Regards, Dana Mattiello - dmattiello@kinggroupllc.com


    Worked with:
    Sal Sciarrino

    Service Manager

    NOT RATED

  • May 1, 2017

    The sales Representative Steve and the Manager Jimmy were thorough during the lease process. Their professionalism was exemplary. My overall experience... with Island Toyota was a success. Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marva Thank you for taking the time to write a review we are happy that Steve and Jimmy provided the experience that Island Toyota is proud of. An...gelo-GM

  • 5.0 out of 5
    April 2, 2020

    Everything went well and there was no issue , when I got back by the time given, my car was already ready.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Let us... know if there is anything more we could do for you!

  • 5.0 out of 5
    April 1, 2020

    Staff was extremely polite and helpful. The service was fast I didn’t have a long wait time . Will be back again

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star rating! We appreciate that you took the time to leave us a positive review. Our team does their best to make sure every custo...mer leaves happy. If there is anything more we could do for you, let us know!

  • 5.0 out of 5
    April 1, 2020

    Your staff was courteous, knowledgeable and helpful. They took the time to explain what was necessary during the service appointment for my vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star rating! We are happy to hear how well our staff treated you. Please contact us if there is anything more we could do for you.

  • 1.0 out of 5
    March 30, 2020

    Don't believe 5000 no worries warranty. Dealership will not return my calls and corporate will not recognize warranty it is only through dealer. Whole... thing is a lie. Now I have some secondary leasing company billing me. Will not be returning my business there. Go elsewhere scammers

    Not Applicable
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    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matt Riccardone

    Sales Manager

    (4.7) 15 reviews

    Angelo Sciascia

    General Manager

    (4.5) 16 reviews

    Trudie Hinds

    Internet Sales Manager

    (4.4) 9 reviews

    Kris Mazurek

    Sales Manager

    (4.2) 11 reviews

    Greg Samborski

    General Sales Manager

    (3.9) 7 reviews

    ALI AWADEH

    Finance Manager

    NOT RATED

    Ibrahim Usman

    Sales Consultant

    NOT RATED

    Dana Mattiello

    Admin

    NOT RATED

  • 5.0 out of 5
    March 29, 2020

    Great customer service with little pressure. Salesman was available when i needed via text and call. Also followed up with me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star rating! We are happy to hear how well our staff treated you. Please contact us if there is anything more we could do for you.

  • 4.0 out of 5
    March 20, 2020

    the lounge area is very comfortable they have coffee bagels and tv that makes the wait a little easier and the shuttle

    4.0 out of 5
    Customer Service
    4.0 out of 5
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    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Let us... know if there is anything more we could do for you!

  • 5.0 out of 5
    March 20, 2020

    The sales personnel’s that I came in contact with have a very high level of professionalism. They were very welcoming and friendly.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star rating! We are happy to hear how well our staff treated you. Please contact us if there is anything more we could do for you.

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