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McDonough Nissan

(2,104 reviews)

Reviews

(2,104 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McDonough Nissan from DealerRater.

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Great place I had great customer service from Glenn and

Great place I had great customer service from Glenn and rest of the workers . Made it easy and generally great people and I will always come back .

Great place I had great customer service from Glenn and

Great place I had great customer service from Glenn and rest of the workers . Made it easy and generally great people and I will always come back .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Im not happy with this dealership I feel I was took

Im not happy with this dealership I feel I was took advantage of im a senior citizen my mistake was going by myself I had a rogue I was making payments on time I went for oil change I was pressure into giving up rogue so now my credit is ruin the sales associate george pressure me into getting the kicks which im having hard time making payments its 899 dollars a month im on social security but I feel I made a big mistake going to this dealership my credit was better before I gave rogue up I feel like I was taking advantage up I know they are there to sale cars but you shouldn't do business like that I won't recommend them to anybody

Im not happy with this dealership I feel I was took

Im not happy with this dealership I feel I was took advantage of im a senior citizen my mistake was going by myself I had a rogue I was making payments on time I went for oil change I was pressure into giving up rogue so now my credit is ruin the sales associate george pressure me into getting the kicks which im having hard time making payments its 899 dollars a month im on social security but I feel I made a big mistake going to this dealership my credit was better before I gave rogue up I feel like I was taking advantage up I know they are there to sale cars but you shouldn't do business like that I won't recommend them to anybody

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Excellent customer service and support support support

Excellent customer service and support support support Excellent customer service and support support support Excellent customer service and support support support Excellent customer service and support support support

Excellent customer service and support support support

Excellent customer service and support support support Excellent customer service and support support support Excellent customer service and support support support Excellent customer service and support support support

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Only needed an oil change.

Only needed an oil change. Didn't like the salesman/finance manager seeking me out, trying to make a new deal. But oil change and customer service were great.

Only needed an oil change.

Only needed an oil change. Didn't like the salesman/finance manager seeking me out, trying to make a new deal. But oil change and customer service were great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr. Paul, was assigned to me and I was overjoyed with how

Mr. Paul, was assigned to me and I was overjoyed with how he explained the process about my vehicle. I forget my phone with all my information at home. Because of Mr. Paul, I knew my vehicle and I was in capable hands.

Mr. Paul, was assigned to me and I was overjoyed with how

Mr. Paul, was assigned to me and I was overjoyed with how he explained the process about my vehicle. I forget my phone with all my information at home. Because of Mr. Paul, I knew my vehicle and I was in capable hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I doubt with the salesman name, Matt and he was the best.

I doubt with the salesman name, Matt and he was the best. Very good customer service. I would recommend Matt to anyone looking to buy a car.

I doubt with the salesman name, Matt and he was the best.

I doubt with the salesman name, Matt and he was the best. Very good customer service. I would recommend Matt to anyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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This dealership always gets me out on time, they have

This dealership always gets me out on time, they have good customer service and always nice. Tasha and Adam are the ones who always help me.

This dealership always gets me out on time, they have

This dealership always gets me out on time, they have good customer service and always nice. Tasha and Adam are the ones who always help me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great.

Great. They took care of my daughter and gave her good advice about her brakes. Quick service. Friendly people. Nice facility. And they provide coupons.

Great.

Great. They took care of my daughter and gave her good advice about her brakes. Quick service. Friendly people. Nice facility. And they provide coupons.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Update (8/3/25): I received a phone call from the Service

Update (8/3/25): I received a phone call from the Service Manager (Glenn Hartley) requesting I bring the truck back in. We were unable to duplicate the sunroof noise but the tech pulled a code for the emergency braking system fault. A single code isn’t enough to justify replacing parts. Unfortunately, neither problem is fixed and I didn’t receive an explanation for what caused the fault. I’ve increased my rating to 2 stars because they’re working with me trying to resolve my problems. I’ll update the rating when my issues are actually resolved. I purchased a 25 Frontier from this dealership a few months back but delayed posting a review until I had the truck serviced. The truck had a recall so I decided to take it in to have a few warranty issues addressed as well. The sunroof whistles at random times and I had a random fault in the emergency braking system which disabled cruise control until I restarted the truck. I have 3 video recording of the whistling noise. The service advisor wrote my concerns down, listened to my videos, and told me I'd be notified when it was ready for pickup. I received a text the truck was ready and decided to call to find out the status of each repair. I was told that they couldn't recreate the whistling noise so nothing was done. I asked what about the 3 videos and was told they don't matter. If the tech can't duplicate the problem, nothing gets fixed. Picked up the truck the next morning. The fault in the braking system wasn't listed on the receipt so I know they didn't look at it. I had to remove seat liner, floorboard liner, and service ticket placard from the truck. My seat had been moved all the way back and there were marks on the dash and inside of the windshield. They did complete the recall and replaced the locking lug nuts.

Update (8/3/25): I received a phone call from the Service

Update (8/3/25): I received a phone call from the Service Manager (Glenn Hartley) requesting I bring the truck back in. We were unable to duplicate the sunroof noise but the tech pulled a code for the emergency braking system fault. A single code isn’t enough to justify replacing parts. Unfortunately, neither problem is fixed and I didn’t receive an explanation for what caused the fault. I’ve increased my rating to 2 stars because they’re working with me trying to resolve my problems. I’ll update the rating when my issues are actually resolved. I purchased a 25 Frontier from this dealership a few months back but delayed posting a review until I had the truck serviced. The truck had a recall so I decided to take it in to have a few warranty issues addressed as well. The sunroof whistles at random times and I had a random fault in the emergency braking system which disabled cruise control until I restarted the truck. I have 3 video recording of the whistling noise. The service advisor wrote my concerns down, listened to my videos, and told me I'd be notified when it was ready for pickup. I received a text the truck was ready and decided to call to find out the status of each repair. I was told that they couldn't recreate the whistling noise so nothing was done. I asked what about the 3 videos and was told they don't matter. If the tech can't duplicate the problem, nothing gets fixed. Picked up the truck the next morning. The fault in the braking system wasn't listed on the receipt so I know they didn't look at it. I had to remove seat liner, floorboard liner, and service ticket placard from the truck. My seat had been moved all the way back and there were marks on the dash and inside of the windshield. They did complete the recall and replaced the locking lug nuts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Update (8/3/25): I received a phone call from the Service

Update (8/3/25): I received a phone call from the Service Manager (Glenn Hartley) requesting I bring the truck back in. We were unable to duplicate the sunroof noise but the tech pulled a code for the emergency braking system fault. A single code isn’t enough to justify replacing parts. Unfortunately, neither problem is fixed and I didn’t receive an explanation for what caused the fault. I’ve increased my rating to 2 stars because they’re working with me trying to resolve my problems. I’ll update the rating when my issues are actually resolved. I purchased a 25 Frontier from this dealership a few months back but delayed posting a review until I had the truck serviced. The truck had a recall so I decided to take it in to have a few warranty issues addressed as well. The sunroof whistles at random times and I had a random fault in the emergency braking system which disabled cruise control until I restarted the truck. I have 3 video recording of the whistling noise. The service advisor wrote my concerns down, listened to my videos, and told me I'd be notified when it was ready for pickup. I received a text the truck was ready and decided to call to find out the status of each repair. I was told that they couldn't recreate the whistling noise so nothing was done. I asked what about the 3 videos and was told they don't matter. If the tech can't duplicate the problem, nothing gets fixed. Picked up the truck the next morning. The fault in the braking system wasn't listed on the receipt so I know they didn't look at it. I had to remove seat liner, floorboard liner, and service ticket placard from the truck. My seat had been moved all the way back and there were marks on the dash and inside of the windshield. They did complete the recall and replaced the locking lug nuts.

Update (8/3/25): I received a phone call from the Service

Update (8/3/25): I received a phone call from the Service Manager (Glenn Hartley) requesting I bring the truck back in. We were unable to duplicate the sunroof noise but the tech pulled a code for the emergency braking system fault. A single code isn’t enough to justify replacing parts. Unfortunately, neither problem is fixed and I didn’t receive an explanation for what caused the fault. I’ve increased my rating to 2 stars because they’re working with me trying to resolve my problems. I’ll update the rating when my issues are actually resolved. I purchased a 25 Frontier from this dealership a few months back but delayed posting a review until I had the truck serviced. The truck had a recall so I decided to take it in to have a few warranty issues addressed as well. The sunroof whistles at random times and I had a random fault in the emergency braking system which disabled cruise control until I restarted the truck. I have 3 video recording of the whistling noise. The service advisor wrote my concerns down, listened to my videos, and told me I'd be notified when it was ready for pickup. I received a text the truck was ready and decided to call to find out the status of each repair. I was told that they couldn't recreate the whistling noise so nothing was done. I asked what about the 3 videos and was told they don't matter. If the tech can't duplicate the problem, nothing gets fixed. Picked up the truck the next morning. The fault in the braking system wasn't listed on the receipt so I know they didn't look at it. I had to remove seat liner, floorboard liner, and service ticket placard from the truck. My seat had been moved all the way back and there were marks on the dash and inside of the windshield. They did complete the recall and replaced the locking lug nuts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wayne, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (770) 282-5077 to share more details about your visit so we can make things right.

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