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McDonough Nissan The worst experience I have ever had in all my years of life. Purchased a 2016 Volkswagen Jetta. Went in on a Wednesday with sales person who was definitely new by the name of Nico. We’ll he couldn’t get me the deal I wanted so like any other person in their right mind, I walked out. That following Thursday, I received a voicemail from Nico, stating they would do the deal for what I was asking for. Unfortunately one of my pets passed away suddenly the same day that Nico left the voice mail, so no I was not able to call him nor come to the dealership. I come back up there Friday, spoke to Jennifer and pretty much let her know about the VM. She was helpful. All of a sudden the financial personal said we’ll that was a yesterday deal and it’s no longer on the table. So again I proceed to walk out, but they went ahead and gave me the deal they offered me. Cool. Get the vehicle and on the second day the vehicle starts jerking. Take it back to Nissan. That was a whole other deal it self because everyone failed to communicate. They couldn’t find out what’s wrong with it so they send it to Volkswagen dealership, mind you all I have no car to drive….. I then tell them, what are we going to do about not having a car. NO ONE AND I MEAN NO ONE was willing to help me out with this matter until Dexter, pretty much got me a loaner car. Didn’t have my car in my possession for about two, almost three weeks. At this point the finance company was calling for the welcome interview. This could not be done until the car was back in my possession. Got the car back on a Friday, and when I went to pick it up, I asked about the financial aspect of my loan, since the loan was sent back because of how long the car was not in my possession. Dexter spoke to financial personal by the name of Anthony gave Dexter a sticky note with finance company phone number and loan number. He said call them everything will be good to go. I asked ok are you sure because the loan said they sent it back. Yup sure. Ok, fast forward to the day after Labor Day, I called the finance dept to complete my welcome interview. My payment is coming due. I called today 9/14 to make the payment. The financial company said I couldn’t because they had no info and the dealership never sent the approval or whatever it is that they needed to send. At this point I am at work. I tried calling Nissan McDonough with, of course no results per usual. I asked my husband to go down and let them know what happen with the payment. Financial manager Anthony said ok I’ll call and give them what they need. AT NO POINT IN TIME DID HE SAY HE WAS DOING ANYTHING ELSE. I am not at the dealership, again I am at work an hour away. I get dings that my credit is now being ran. I call my husband and ask him to ask if that’s what they are doing. Anthony proceeds to tell him yeah that’s what you asked me to do. The unprofessionalism at Nissan McDonough by far the worst. At no point did anyone ask to re run my credit, further more did no one mention that I had to go through this process all over again. Further more I was not even present to have them do so! Fraud! Again I went through the loan process had a due date and MCDONOUGH NISSAN drop the ball on their end. Once my husband let him know what he did was wrong, Antwan another employee threatened to call the police and have the vehicle reported as stolen. STOLEN! The unprofessionalism I dealt with was unreal. They all have no problem with treating their customers like straight cramp. Needless to say we left the vehicle and now I am back to square one, which is making it harder for me to purchase another car. This dealership needs to be shut down, Train and hire new employees.
Service was excellent hassle free very professional. I am...
Service was excellent hassle free very professional. I am a repeat customer. Same great service each time. George was exceptional and should be given a promotion and a a raise.
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone was extremely nice and helpful. Mick was my sale...
Everyone was extremely nice and helpful. Mick was my sale guys and he is awesome. If your interested in a vehicle you should definitely go see him and check out their great inventory.
Hi, thank you for your kind review; we are happy to pass along your comments to Mick here at McDonough Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This dealership was very friendly and very customer...
This dealership was very friendly and very customer attention to detail when purchasing a vehicle from them. Easy financing available for all people. Great service
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was very pleased with the service and the ease of...
I was very pleased with the service and the ease of digitally signing everything was a life saver as I bought from out of state.
Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Horrible Experience!!!
Update 9/8 Horrible experience for a female to go alone. A 2020 Infinity Qx60 was sold to me 4 weeks ago. As a female, I thought I asked all the right questions. But, was not specific! Returned the car within 3 days because a male noticed the tires were mix matched, in which I asked if they are brand new, the sales person stated yes, but left out that the front tires were different from the back tires and the wheel barrier needed to be replaced. They took the keys to check it out! Immediately, Contacted the bank. McDonough Nissan had 10-day resolution period. Since there is no cooling period, ( in which I found out on the 5th day) Dexter promised that he would make all 4 tires match and the wheel barrier issue….4 weeks has passed. Remember the car is still in their possession! I went on vacation this past weekend. Come home at 12:30am 9/8, the truck is backed up in my yard with no resolution corrections that they promised the bank they would make! I called the dealership, Dexter is off today. Dexter told them they could not reach me so they returned the car to my yard without my permission. Now, it’s called Trespassing and breach of privacy to give someone my address to bring the car…and leave the car unsecured! I’m still waiting for someone to call me to notify me that the car is in my yard!
Coy Allen is the MAN!! He got me in my first new car...
Coy Allen is the MAN!! He got me in my first new car today and Austin was super nice. Very professional dealership that is amazing!
Hi, thank you for your kind review; we are happy to pass along your comments to Coy here at McDonough Nissan! We are always more than happy to assist you if anything else comes up. Take care!
We had a great experience with our sales associate...
We had a great experience with our sales associate Jennifer. She was very helpful and informative. The staff was very friendly and willing to help.
Hi, we're glad to hear our staff took such great care of you! Here at McDonough Nissan, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing McDonough Nissan!
McDonough Nissan is an awesome place to find a great...
McDonough Nissan is an awesome place to find a great vehicle! They have a really nice selection and they can meet any of your needs. The people are super nice and the process was pretty simple. Highly recommend and be sure to ask questions!
Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At McDonough Nissan we are always striving to do better than your last visit. Thanks again for the recommendation, and have an amazing day!
Professional, friendly and courteous staff. Very smooth...
Professional, friendly and courteous staff. Very smooth process. Car was cleaned and they walked us out to our new car. Even test drove and walked through some of the features.
Great service overall.