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McDonough Nissan

(2,073 reviews)
Visit McDonough Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday 12:00pm–7:00pm Closed
New (877) 890-6649 (877) 890-6649
Used (877) 680-6889 (877) 680-6889
Service (877) 890-6654 (877) 890-6654

Reviews

(2,073 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McDonough Nissan from DealerRater.

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So I went in the dealership and met jimmy.. great person...

So I went in the dealership and met jimmy.. great person to work with when buying a car.. he's very professional and true to his words.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mick and Ryan knocked it out of the park. They hung in...

Mick and Ryan knocked it out of the park. They hung in there and negotiated a great deal with me. I ended up with a car I absolutely love at a more that reasonable place. Thanks guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales person was phenomenal. Even the guy that closed...

The sales person was phenomenal. Even the guy that closed out the deal. What I didn’t like was being hit with a $800 fee that should have been included in the sales price. Because they didn’t complete the inspection prior to placing the online marketing of the vehicle. Then the manager changed it to $300 as if it was a courtesy. To be honest I felt it wasn’t because if the marketing add was incorrect online in which it was then the sale should have been honored as advertised with only charging extra for tax, tag and title. That’s not good business at all. If it wasn’t an urgency for me to purchase a vehicle I would not have. I don’t think the customer (myself) should have had to pay for your companies incorrect info. That’s false advertisement.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Latrice, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (770) 282-5077 to share more details about your visit so we can make things right. We hope to hear from you soon.

Will Never Go Back - Swindled and Disappointed

Kind and friendly, at first. During the Test Drive, we realized and notified them that the vehicle we chose had an additional 8,000 miles on it (above what was posted). At the time of the Deal, they did not reduce the price but boosted the price by an additional $1,600 (in dealer fees - NOT including the state tax). On top of this, they told us, another couple - of a different race - was onsite to purchase the vehicle WITH the dealer fees. They sent us away with nothing. Will never go there again. Worst experience ever! Will notify others of this experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Myke, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (770) 282-5077 and we will do our best to make this better.

Baited and Switched Missouri Taxes for sale and no GAS!!!!!!

I am highly dissatisfied with McDonough Nissan. We agreed to a total price of 26k for the vehicle. My Missouri taxes on the itemized non-official ledger form was 2000 dollars calculated for the sate of Missouri and Greene County. I was told that the number was correct for the calculation of taxes. Looking at the paperwork after the fact, which is my loss, my taxes were 1400 dollars on the official ledger form. Of course the initial itemized negotiation letter no longer exists. Additionally, I was allowed to leave the lot in a new used car purchase in a car that was 28 miles until empty. AN EMPTY CAR?!! Unfortunately, the dealership does not care about that 30 days later. I was not advised on registration in the state of Missouri or at least guided in the right direction. The two good thing were that they assisted in allowing the car to be shipped from their location and they detailed it well. Read your paperwork carefully, even after the agreed price! Number shifted in my sale and it may in yours. Good business should never be an exception. Be the opposite of what you don't like to see in others. Regards, Maurice

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service

Jerry Evans, Lane Manager, wrote up my ticket for service. He is absolutely the best...he is always smiling, so friendly, always has time for you. Makes you feel like you are his only client. He makes each service experience a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The salesman and manager was very friendly and helpfully

It was a great environment the salesman and manager made the sale personal and didnt just treat me like just like a sale or a number. Very helpful in trying to.get me the best deal possible. Definitely recommend them if you are looking for a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Micheal, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know. Take care.

Good experience.

I had a good and positive car buying experience here. Overall I’m very satisfied with the dodge Journey I bought. Thanks Quentin! That’s all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was s great experience

They took good care of me. They even gave snacks and something to drink. I got cold and Ryan even offered his blazer. He educated me on the process with all the questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience with a trade in

Everyone was great, my sales person Mick, and the manager Antoine help me to get the best deal possible. I was able to get a later newer model used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.